My husband and I scheduled a brief getaway [without children] on March 10, 2014. We check in to a beautiful room with a king size bed, whirlpool tub and amazing view of the falls! Everything was wonderful and we were really enjoying the trip. Unfortunately, on the second day we encountered a problem with our car. With help from the front desk staff at the hotel, my husband was able to locate a service center. We were told that the car would be fixed in a day and so asked if our stay could be extended by one day. Given that it was March break, we weren't sure we would be able to be accommodated but the staff were able to accommodate us and gave us a discount on the room price. The one day extension turned into three additional days stay. The hotel staff were wonderfully accommodating-I'm sure we must have driven them a little crazy with our constant changing of plans as a result of car parts being unavailable. Everyone from Victoria [assistant manager], and Nick [front office supervisor] to the house keeping staff, security personnel and valet staff went above and beyond the call of duty to ensure our stay was wonderful [in spite of the car issue]. We can't thank your staff enough for all they did! Terrific place to stay!
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- Also Known As:
- Radisson Hotel And Suites Fallsview
- Radisson Hotel Niagara Falls
- Radisson Niagara Falls
- Niagara Falls Radisson