We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“No restaurant! No communication”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Radisson Hotel & Suites Fallsview
Ranked #5 of 128 Hotels in Niagara Falls
Certificate of Excellence
Vancouver
Level 6 Contributor
124 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“No restaurant! No communication”
Reviewed 28 April 2014

We stayed at this hotel with a hockey team for a local tournament. The restaurant was closed and there was no food to be had in the hotel. I'm not complaining so much then I am disappointed we were not told before we got to the hotel. We called day before to set up breakfast for the team and the person said it was a burst pipe. The day we arrived at the hotel we were told they had a planned renovation! It was difficult to get a team of hungry teens fed before early morning hockey games.
On a positive note, the Valet guys out front were very personable and extremely helpful
Don't think I would return to this hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rainy_Vanc0uver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, 29 April 2014
Dear Rainy-VancOuver

I want to apologize for the miss communication about the restaurant being closed. Due to a mishap that was out of our control the restaurant had to close for restorations. I am glad that you found the valet staff to be friendly. I do hope that you will reconsider and give us another chance to improve on our customer service with you.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel & Suites Fallsview.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,607 reviews from our community

Traveller rating
    1,169
    938
    284
    123
    93
See reviews for
801
1,226
50
104
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (474)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hamilton, Canada
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 April 2014

My husband & I stayed here April 18-19, 2014 for my 50th birthday. Our room had a beautiful view of the Falls and was very clean and comfortable. A short walk to the attractions, excellent restaurants and the casino. We enjoyed our stay and would definitely return.

Room Tip: Breakfast was not included but we were only staying one night so this was not an inconvenience to us...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, 29 April 2014
Dear Brenda M
I want to thank you for taking the time to leave a review for the Radisson Hotel & Suites Fallsview. I am happy that we were able to be a part of a special day for you. Our location is central to all that Niagara Falls has to offer. The view of the falls is breathtaking. We look forward to your return if you are ever in the area again.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel & Suites Fallsview
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 April 2014

This hotel needs some work !! If you are looking for a peaceful place to stay, this is not the place - it is very popular with the hockey teams !
We had a very beautiful room but only got it because of over booking and we had to resort to speaking to the manager - these higher priced rooms are the ones that are nice.
We had absolute NO water pressure. I am not kidding when i say i had to cup my hand together to get enough water to splice onto myself.
Tony Romas was closed for renovations so we were re-directed to the Outback - great restaurant but much more expensive with brings up the price of our purchased package. The room was very clean and the staff extremely pleasant but there was no answer to why the water pressure was down. Overall we have stayed at better hotels but we did have a nice time here.

Room Tip: I would suggest upgrading in this hotel so you can receive a higher room which are much quieter,
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 33619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, 29 April 2014
Dear 33619

I want to apologize for the noise from the hockey teams. We do our best to try and keep the noise under control. It can sometimes be difficult when there are a lot of teams in house at the same time. I am glad to see that we were able to upgrade you to a fallsview room that you found beautiful. I would also like to let you know that we have located the problem with the water pressure and it has been fixed. I do hope that this inconvenience will not deter you from staying with us again in the future.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel & Suites Fallsview. .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
barrie
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 April 2014

We booked a Jacuzzi Fallsview room for a weekend away. Upon check-in we were greeted out front by Gordon the bellman. He was super friendly and loaded our bags onto a cart for us while we checked in. Tony Roma's was closed because of a flood so we were given a $20 gift card for Outback Steakhouse. Gordon escorted us to our room with the cart and even came in and turned on the lights for us, showed us where the closets were etc! What excellent service!!!! Our room was amazing! After working in the hospitality industry for 7+ years I find I can be critical. But the room was spotless and the furnishings were new. Waking up to the gorgeous falls every morning was incredible. This hotel is definitely a great place to stay if you are looking for a beautiful view at a great price.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sariebeara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, 29 April 2014
Dear sariebeara

I want to thank you for taking the time to leave a great review for the Radisson Hotel & Suites Fallsview. The staff will enjoy reading your comments. Gordon is an outstanding employee and works very hard at excellent customer service. Waking up to the view of the falls is something that you will remember for a life time. We look forward to your return in the future.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel & Suites Fallsview.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Elizabeth, South Africa
Level 5 Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 23 April 2014 via mobile

Upon check-in we were upgraded to a room with a view of the falls at no charge! Our room had an amazing view of the falls! Very clean and neat hotel, centrally located and friendly staff. Highly recommended!

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Jan-Steyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, 29 April 2014
Dear Jan-Steyn P

I want to thank you for your recommendation to others for the Radisson Hotel & Suites Fallsview. I am glad to see that you had an amazing stay and you found the staff friendly and the hotel clean. We look forward to your return if you are ever in the area again.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel & Suites Fallsview.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Howell, New Jersey
Level 5 Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 19 April 2014

If visiting Niagara Falls is on your "must see" list, you must stay at the Radisson Hotel and Suites Fallsview in Canada. The staff is extremely friendly. Upon check in we were given an upgrade to a Jacuzzi room on the ninth floor with an amazing view of the Falls. We were there only for one night but would definitely return to the Radisson if plans brought us back to Canada.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sb1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, 29 April 2014
Dear sb1962

I want to thank you for the great review that you have left for the Radisson Hotel & Suites Fallsview. The staff work very hard at excellent customer service and will enjoy reading your comments. The view from the rooms is magnificent to look at. We look forward to your return if you plans bring you back to Niagara Falls.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel & Suites Fallsview.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 15 April 2014

We stayed at the Radisson Niagara Falls on April 11 - 13, 2014. The stay was amazing. The room was very clean, but the best part was the service. Right from the time we drove up to the door and were met by the valet parking team, the service was friendly, personal, and attentive.
The front desk was equally amazing, and super to talk to.
Even though the hotel was extremely busy due to the events in town that weekend, the people working there were happy, helpful, and courteous.
This is what customer service should look like everywhere!

I would highly recommend this hotel, and we will be back.

Room Tip: Try to avoid the rooms that are adjacent to the stairs.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, 17 April 2014
Dear rowen

I am happy to see that even through the hotel was extremely busy the staff was able to still deliver great customer service. They take pride in the fact that they can make all guests feel special and welcomed to the hotel. I want to thank you for taking the time to leave a review for the Radisson Hotel & Suites Fallsview and we look forward to your return in the future.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel & Suites Fallsview.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Niagara Falls hotels
0.3 mi away
Hilton Niagara Falls/Fallsview Hotel & Suites
0.0 mi away
Niagara Falls Marriott Fallsview Hotel & Spa
0.1 mi away
Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Show Prices
Show Prices
Show Prices
0.1 mi away
Niagara Falls Marriott on the Falls
1.2 mi away
Country Inn & Suites By Carlson, Niagara Falls, ON
0.2 mi away
Four Points by Sheraton Niagara Falls Fallsview
Show Prices
Show Prices
Show Prices

Been to Radisson Hotel & Suites Fallsview? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radisson Hotel & Suites Fallsview

Property: Radisson Hotel & Suites Fallsview
Address: 6733 Fallsview Boulevard, Niagara Falls, Ontario L2G 3W7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Niagara Falls
#4 Romantic Hotel in Niagara Falls
#10 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Radisson Hotel & Suites Fallsview 3.5*
Number of rooms: 232
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Southall Travel, Expedia, Odigeo, TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Radisson Hotel & Suites Fallsview reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Hotel And Suites Fallsview
Radisson Hotel Niagara Falls
Radisson Niagara Falls
Niagara Falls Radisson

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing