Upon arrival we were given the worse service a guest could ever imagine. We reserved under an Amazon local deal and when we arrived was being charged full price. It took a lot of bargaining and energy for them to fix our rate. Upon arrival at the room, a door handle was missing on the French Doors and we did not have a "Do Not Disturb" tag. When we went to tell them about this, they were acting as if we have taken the items. A maintenance man arrived and tried to fix the handle, but said he would have to arrive another day. The next morning, a loud bang was on the door and before my husband could answer the door, they barged in with trying to fix a toilet (we did not have an injured toilet!). We were given tons of coupons and deals to use in the area and tried out the pub below, but the food was horrible and charged over $30 for breakfast! hen we went to check out, they claimed we were not supposed to check out until the next day and tried to bill us for it. Again, spending more energy to diffuse this situation. When we continued to look at the bill they charged us a fee to park on their very open lot! $12 for each day! $12 for parking our car where there was no gate, no guard, no nothing but concrete. This hotel is the worse for guest accommodations. I would not wish my worse enemy to sleep there!! Please pick the flea hotel next door, you may get a smile!!
- Official Description (provided by the hotel):
- The Ramada Plaza Niagara Falls Hotel offers spacious, comfortable accommodations in Niagara Falls. Located directly across from Outlet Mall. This newly renovated hotel in Niagara Falls features contemporary styling, pillow-top beds and modern amenities. Our comfortable deluxe rooms with two queen and two room king suites are the perfect place to relax after a long day of sightseeing, shopping or meetings in Niagara Falls. ... more less
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- Also Known As:
- Ramada Plaza Niagara Falls Hotel Niagara Falls