I really enjoyed my stay at the hotel. My room was really clean and well kept and the whole floor was fairly quiet which made sleeping easy. The breakfast was really good with so many wide variety of items. The location was really close to Clifton Hill and other amenities which I really liked. The only thing that ruined my stay was the horrible customer service that I received from the front desk rep. Asking for directions and advice on where to go and the front desk clerk gives me attitude and short answer responses. I even wrote to the manager Deanna to complain and never received a reply back. Never again will I ever stay at this hotel ever again. This hotel needs to learn how to better train their staff on how to properly serve and treat customers.
- Official Description (provided by the hotel):
- The Clifton Victoria Inn At The Falls located on the Falls Avenue Resort, is within a block of Niagara Falls and the Clifton Hill tourist district. The hotel also sits directly across from Casino Niagara and the Fallsview Indoor Waterpark. The Clifton Victoria Inn has long been a family favorite thanks to exceptional complimentary services and amenities, such as complimentary hot/cold breakfast buffet, 100% smoke free facilities, free wireless internet access and free on-site parking. ... more less
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- Also Known As:
- Hampton Inn By Hilton At The Falls Hotel Niagara Falls
- Hampton Inn Niagara Falls
- Hampton Inn At The Falls
- Niagara Falls Hampton Inn