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“Great hotel but horrible customer service”

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Clifton Victoria Inn at the Falls
Ranked #27 of 128 Hotels in Niagara Falls
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Great hotel but horrible customer service”
Reviewed 24 December 2013

I really enjoyed my stay at the hotel. My room was really clean and well kept and the whole floor was fairly quiet which made sleeping easy. The breakfast was really good with so many wide variety of items. The location was really close to Clifton Hill and other amenities which I really liked. The only thing that ruined my stay was the horrible customer service that I received from the front desk rep. Asking for directions and advice on where to go and the front desk clerk gives me attitude and short answer responses. I even wrote to the manager Deanna to complain and never received a reply back. Never again will I ever stay at this hotel ever again. This hotel needs to learn how to better train their staff on how to properly serve and treat customers.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Nathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
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  • Cleanliness
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Ontario
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 December 2013 via mobile

We stayed at the Clifton Victoria inn Dec 21 for the night. Got a awesome deal from Wagjag and brought all our grandchildren here as there Christmas present. When we checked in I had forgot the vouchers. It was very stressful as everyone was arriving, excited and wanting to get into the water park .Kristin at the front desk was so helpful trying to help me. It if wasn't for her I'm sure I would have had a major meltdown. I can't say enough about customer service at this hotel. They're the best. Thanks Kristin for all your help and patience.

Stayed December 2013, travelled with family
Helpful?
1 Thank OntarioGroupof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brantford, Ontario
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 December 2013

We have stayed at this hotel several times. It's always a great time. The staff are friendly and helpful. The premise is clean. The rooms are large and clean. This is my number one choice when we are travelling to Niagara Falls.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steff_and_Scott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 5 Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 11 December 2013 via mobile

My family and I stayed here for one night after purchasing a deal on jaunt.ca. We have previously stayed here awhile back when it was the Hampton inn and enjoyed it. Check in was fast and we were able to get our room before check in time. Front desk was very friendly and helpful. Hotel was clean and well maintained. Our rooms were nice and beds comfy. Breakfast was included and it was great; a lot of options. Free parking and WiFi. And a great location. The one downfall is their very small pool. But all the good surpasses that one flaw. Will be back on next visit to Niagara Falls.

Stayed December 2013, travelled with family
Helpful?
2 Thank MissChrys55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 December 2013

The hotel is a short walk from Clifton Hill which is a major amusement area, if you walk down, it takes you directly opposite the American and Bridal Veil falls and the Horseshoe falls can be seen to the right.
The hotel staff were very helpful, the room was adequate and clean, there is a large carpark at the back of the hotel
The breakfast is very good, lots of variety and always being replenished.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jackky98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cherryville, North Carolina
Level 5 Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 December 2013 via mobile

We stayed here for 2 nights with a tour group that came to Niagara Falls. The hotel was older, but it was clean and the staff was very nice and helpful. The room had a nice bed, good water pressure, and a decent breakfast. The indoor atrium was unique and the pool was inside a courtyard surrounded by rooms. It was within walking distance to the major areas and the falls (maybe a mile away). I would stay here again because the price was a value to be off the path a bit, but still close enough to get to everything.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank CTKiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 December 2013

Just back from a hockey tournament where the team families stayed at the Clifton Victoria Inn. The hotel overall is outdated. The rooms have dirty carpets, lumpy beds. The heating could not be controlled and room was incredibly hot. We had a leaky ceiling in our bathroom.
The positive is that the front desk staff were very helpful and informative.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clifton Victoria Inn at the Falls

Property: Clifton Victoria Inn at the Falls
Address: 5591 Victoria Ave, Niagara Falls, Ontario L2G 3L4, Canada (Formerly Hampton Inn by Hilton at the Falls)
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Niagara Falls
#19 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Clifton Victoria Inn at the Falls 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
The Clifton Victoria Inn At The Falls located on the Falls Avenue Resort, is within a block of Niagara Falls and the Clifton Hill tourist district. The hotel also sits directly across from Casino Niagara and the Fallsview Indoor Waterpark. The Clifton Victoria Inn has long been a family favorite thanks to exceptional complimentary services and amenities, such as complimentary hot/cold breakfast buffet, 100% smoke free facilities, free wireless internet access and free on-site parking. ... more   less 
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Also Known As:
Hampton Inn By Hilton At The Falls Hotel Niagara Falls
Hampton Inn Niagara Falls
Hampton Inn At The Falls
Niagara Falls Hampton Inn

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