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“One night in November.”

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Four Points by Sheraton Niagara Falls Fallsview
Ranked #28 of 129 Hotels in Niagara Falls
Milton, Canada
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“One night in November.”
4 of 5 bubbles Reviewed 28 November 2013

We stayed on November 27th. This was our first time at this hotel. We found the room #1516 to be clean and modern and quiet. The King bed was extremely comfortable. The heating and air system worked well. There was a great view of the Falls. Great restaurants in and around the hotel. The staff were always friendly and helpful. Parking was a little pricey.
We would recommend.

Room Tip: If your going to the Falls get a Fallsview room.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank RACEFAN4888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Ottawa, Canada
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed 27 November 2013

Great experience, everything you can expect from this sort of hotel. Hot tubs and pool area very nice. Great sleep in King bed. Relative ease of parking. Even had a small view of falls. Couldn't beat the off season price.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vidad_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, 29 November 2013
Dear 123kid,
Thank you for taking the time to post such wonderful comments about our property! I am pleased to hear that you enjoyed your time with us, it’s always great to hear back from our guests.
We look forward to your next arrival!
Dana Albano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burlington, Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 25 November 2013

My Boyfriend and I stayed for one night on Saturday November 23, 2013. We found a great rate through Travelocity. We booked a King, City view room; however upon check-in we were informed that due to some pipe problems all the king rooms were unavailable (all king rooms are in the same section), so we had to take a double queen room instead. The lady at the front desk offered us complimentary parking or breakfast for the inconvenience (we took the parking). This was our 2nd stay at Four Points. We find the hotel/hotel rooms to be modern and clean. Comfortable beds/pillows. The hotel is attached to the Casino which is very convenient as we were able to avoid the cold weather outside. We enjoy staying here and we will definitely return ....Hopefully the king rooms will be available by them ;)

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank j j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, 28 November 2013
Dear j j,
Thank you for your understanding and patience while we experienced an abnormal situation. I am pleased to hear that the front desk was able to accommodate you and provide you with an option to make up for not receiving the proper bed type.
We truly appreciate your loyalty and look forward to welcoming you back, once again!
Kind Regards,
Dana Albano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Quebec, Canada
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 22 November 2013

My friend and I recently took a trip to Niagara falls after finding an amazing deal on Groupon.
Basically we got a free dinner voucher, drink voucher and voucher to captain jacks.
Great deal.

This Hotel was lovely, we didn't care about upgrading to the falls view, because we didn't see the need, but its probably still a neat experience either way.
We had a huge room with two very comfy beds, coffee/tea (that came with paper travel mugs- how convenient), lots of space and great facilities.

There are two restaurants located on the bottom floor ( east side marios and a steakhouse) we chose East side marios, and it was fantastic. Good prices and great food/ large portions!

The hotel was also conveniently located beside an all you can eat breakfast buffet for only $7 and a starbucks, casino, Margaritaville and a variety of restaurants.

The Go bus ( brings you to all the major attractions in Niagara for only $7/ 24h ) was located right outside the hotel and even had a waiting area in the hotel for the bus.

My only complaint was that we found one of the younger concierges to be kind of short with us and dismissive. Being younger travellers we thought that to be the reason, but we were a bit unimpressed with that kind of customer service. The rest of the staff was excellent and we were definitely greeted with plenty of enthusiasm and helpfulness when arriving.

Thank you.

  • Stayed November 2013, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Caelbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, 25 November 2013
Dear Caelbs,
Thank you for taking the time to post a review regarding your great experience at our hotel, we truly appreciate it. I am happy to hear that our hotel exceeded your expectations! Our staff takes pride in providing superior customer service to all of our guests who walk through our doors. I apologize for the manner in which the concierge spoke to you that type of behaviour does not fit in with the type of service we are providing in all other areas of the hotel.
We look forward to welcoming you back in the near future!
Dana Albano
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Mississauga, Canada
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 21 November 2013

This hotel was very nice, the room we had was huge (we upgraded for $15 to get a higher floor). The room was very clean the staff was friendly and since we went in November it was nice to have the walkway over to the casino where all the shops and touristy stuff was. The only draw back was the parking it was $15/night to park across the street or $25 to park in front of the hotel which we thought was a bit much, we had stayed at the Hilton right next door in Sept. and were surprised to see that they had free valet parking.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
toronto
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 18 November 2013

very nice hotel.
attached to Ihop which is amazing.
what makes this hotel special is indoor walking to the casino.

check in is very quick.

gym was kind of small.

the room itself was very comfortable. great beds

  • Stayed March 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Champ S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, 22 November 2013
Dear Champ S,
Thank you for taking the time to share your wonderful experience with us. We also find the walkway over to the casino very convenient, it is a nice little perk that our hotel offers. Our guests will keep warm and dry moving into these winter months.
We look forward to welcoming you back in the near future!
Dana Albano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Canada
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 16 November 2013

Very nice room, but the temp was difficult to regulate. We found the bathroom a bit small. The front desk staff were very pleasant to deal with. We also found the doors very noisy upon open/close. There is a carpeted area in front of the window that you had to climb on to, have no idea what purpose it served

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce154990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, 19 November 2013
Dear Bruce154990,

Thank you for taking the time to post a review regarding your past stay. I believe you were in one of our guest rooms that have a ledge, not many rooms have this feature.

I am pleased to hear that you encountered friendly and accommodating staff while you were our guest. I apologize for the noise that the door created, for security reason the doors have to shut without someone actually shutting them.

Please think of us the next time your travels include Niagara Falls.

Sincerely,

Dana Albano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Niagara Falls Fallsview

Property: Four Points by Sheraton Niagara Falls Fallsview
Address: 6455 Fallsview Blvd, Niagara Falls, Ontario L2G 3V9, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Four Points by Sheraton Niagara Falls Fallsview 3.5*
Number of rooms: 404
Official Description (provided by the hotel):
The 4 Diamond AAA approved property is located in the heart of the Fallsview district in Niagara Falls, Canada. Minutes from the Falls and is connected to the Fallsview Casino, by an indoor glass walkway, which features gaming, concerts and shopping 24 hours a day. The hotel features Ruth's Chris Steakhouse, IHOP Restaurant, East Side Mario's and Starbucks Cafe. Other amenities offered are: valet parking, an indoor pool and whirlpool. Accommodation options are: standard, Riverview, Fallsview and luxurious Presidential rooms. ... more   less 
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Also Known As:
4 Points By Sheraton Niagara Falls Fallsview
Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls
Fallsview Plaza Niagara Falls
Hotel Fallsview Plaza
Fallsview Plaza Hotel

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