stayed there two weeks ago, informed front office that my reservation was prepaid from the promotion and that my card should not be charged anymore. she didn't quite understand what prepaid means in spite of me giving her a different confirmation no. she handed me a paper to initial with a room rate that is different from what i already paid for, and insists that my card will be charged later. so i ask for a manager that i can talk to but she went inside instead to talk to the manager and finally understood what i was talking about. for this second stay in July, i got this room with noisy air condition again.
anyway, the biggest set back was i checked my account after a week and realized that they charged my card again. called the hotel and talked to their billing department and the person that i spoke to doesn't seem to understand what prepaid reservation means as well.
- Official Description (provided by the hotel):
- The 4 Diamond AAA approved property is located in the heart of the Fallsview district in Niagara Falls, Canada. Minutes from the Falls and is connected to the Fallsview Casino, by an indoor glass walkway, which features gaming, concerts and shopping 24 hours a day. The hotel features Ruth's Chris Steakhouse, IHOP Restaurant, East Side Mario's and Starbucks Cafe. Other amenities offered are: valet parking, an indoor pool and whirlpool. Accommodation options are: standard, Riverview, Fallsview and luxurious Presidential rooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Southall Travel, Hotels.com, TravelUp and Odigeo so you can book your Four Points by Sheraton Niagara Falls Fallsview reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- 4 Points By Sheraton Niagara Falls Fallsview
- Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls
- Fallsview Plaza Niagara Falls
- Hotel Fallsview Plaza
- Fallsview Plaza Hotel