Came here and pre paid for our honeymoon King suite with jacuzzi tub one month in advance. When checked in told because we were a late check in, there we had to stay in a room with 2 queen beds and no jacuzzi. Complained about this being unacceptable as this is our honey moon and I prepaid in advance, was upgraded to the 'executive suite' for the night. Was told to pack all my things and they would move my stuff the next day. We packed all our things up and were not moved at all, which was annoying. Also, we paid for parking yet was told to move our car because they were painting the lines in the parking lot. Then after we checked out we were charged for 2 vehicles parking instead of just 1!! When I first called was told the charge was for a damage deposit that would be refunded to me. After a week later and it was still not refunded was told I was charged for 2 vehicles. This is still not resolved, waiting for manager to call me back. I would never stay here again, true it was close to everything but so are a lot of other hotels. Very dissastified. Plus room had a pizza crust behind the door when we opened it.
- Official Description (provided by the hotel):
- Discover a refreshing travel experience at the newly renovated Courtyard by Marriott in Niagara Falls. We are just minutes away from Niagara Falls and centrally located in the heart of the entertainment district. Every stay will be a new adventure. There is so much to do, and out of all the Niagara Falls hotels, the Courtyard is in the "centre of it all." ... more less
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- Also Known As:
- Courtyard By Marriott Niagara Falls Hotel Niagara Falls
- Marriott Niagara Falls
- Niagara Falls Courtyard
- Niagara Falls Marriott