I got the room complimentary from the casino so can't be too mad but if you are a paying customer, stay away from rundown, dirty, noisy mid tower. No working ice machine, no working elevator , rusted out and cracked tub.More
I got the room complimentary from the casino so can't be too mad but if you are a paying customer, stay away from rundown, dirty, noisy mid tower. No working ice machine, no working elevator , rusted out and cracked tub.MoreShow less
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with the look and feel of your guestroom. Your feedback is incredibly important to us and we are taking your comments into consideration as we work to improve our on-property experience. We hope to have another opportunity to show you the quality accommodations you deserve, if your travels bring you back to our area in the future.
Stayed here Nov. 17th, 18th and 19th for our anniversary. We were in a room(two room suite) on the 47th floor. Had a great view of both falls. We ate dinner one night with a selection of food and champagne that we brought from home viewing the falls from our window. This is something we will definitely do again. The other night we ate at the Brasa. Food was good (but a little salty) and service was excellent. We took the casino package so had a discount at the Brasa, casino credit and breakfast for two days. I don't think the breakfast buffet was worth $20 but again, the service was terrific. Overall we had a great stay, but if I had to do it again, I would probably forget the package and find restaurants on our own. The location is tough to beat - an indoor walkway to the casino, close to the falls and a reasonable walk to Clifton hill.
Room 1507 was a nicely furnished room with a soft but comfy bed and a view of the Fallsview Casino right across the street. Very minimal view of the falls so, if that's your main interest, pick Embassy Suites or Fallsview Casino hotels. The only negative was a very low, cramped toilet so if you have bad knees it's something to be aware of and something I had never even considered being an issue. A mini fridge was available on request and complimentary.
Our package included dining vouchers for Watermark, Brasa and Macaroni Grill and drink vouchers for Myst lounge but we didn't make use of these extras. The included breakfast buffet at Grand Caffe was excellent. The weather was inclement and we spent most of one day across in the U.S. so we didn't use the two complimentary 48 hour WEGO passes available with our package.
We found the best value for dinners was at the Casino where an excellent quality buffet dinner was only $20 per person (with PAC card). So many choices; something to suit everyone. The chain restaurant prices are ridiculous in Niagara Falls. A meal that would normally cost $14.99 at Outback was a whopping $26.99! The 3 appetizer plate at Appleby's, normally $16.99, was $24.99. We went to relax and enjoy ourselves but refuse to be gouged and that's exactly what these prices are. Keep in mind; children are not allowed.
Just returned from a wonderful stay at this hotel!! Great room on the 30th floor a fallsview King jacuzzi studio suite. View was superb bed very comfortable, room was great, very clean. Staff was very friendly and helpful. We arrived 3 hours before check in and had no problem for us to have early check in. Had a great package deal with our Hilton honors, had so many extras for free that we did't even have time to take advantage of all of them. The free breakfast that we had for all of our 3 mornings was wonderful. Such a great buffet, and the staff was very friendly and attentive. The only downfall is the 30$ per day parking, but that is anywhere at the falls district (your finer hotels) We parked at the casino on the 5th floor of the garage for free with our players card or you can pay 5$ a day without a card It is a very short indoor walk to the Hilton check in. I definatly will always stay here at Hilton Fallsview. I highly recommend this hotel. Thank you staff at the Hilton for the wonderful stay, be back late Spring!!
No Hot water, no ice machines that work, elevator #2 would not stop on our floor, Watermark Restaurant over priced for the actual meals, Coffee machine still had coffee grounds from the last guest, Fridge was missing from our room, overall ruined our weekend getaway
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your candid review of the comfort and appointment of your guestroom and we have shared your comments with our team so we may better impress our guests moving forward. We hope you will consider staying with us again the next time you visit the area so we may provide the complete quality stay you expect and deserve.
We stayed here for a couple of nights in a 3 bedroom corner quite. The room itself is beautiful and very spacious. We had out own little area and after opening a door we then had two separate hotel rooms to go into as part of the suite. The main room has its own door, so that the occupants can come and go without disturbing any one in the other rooms. The main room is very spacious with a great bathroom and great views (if you request them). The other section of the suite has a room with a double bed, then a beautifully appointed bathroom, very luxurious then another bedroom at the end with a fireplace and a spectacular view of the falls!
The hotel itself is great, a lot of great facilities, try brasa steakhouse, you won't regret it!