I've stayed at other Hojos before and have always been extremely happy which may contribute to my utter disappointment.
The staff : was great, they allowed us to check in a bit early, were very helpful and friendly (which is why they get 2 stars instead of one).
The room was horrible, it smelled moldy, the bathtub was disgusting and with kids in very hot, humid and wet weather this was unacceptable. The carpets were very wet so I could not even let my infant son crawl around in the room. The weather was unfavourable for us, so we were stuck in a smelly, wet room with 6 channels (no movie channel, except adult movies).
Overall, I feel like we were ripped off in our "family package" and I could have gone to stay in a motel for a quarter of the price and at least expected a room like this.More