My wife and I decided to go to Niagara Falls for our 5th Anniversary. We reserved a double bed, non-smoking room via the telephone. When we arrived at the hotel, they informed us that we were reserved a double bed, smoking room. We wanted a non-smoking room, so we had to pay a $40.00 upgrade, which of course we fell for. Taking the $40 upgrade it was supposed to be a queen bed, non smoking. We also wanted to pay some cash and then put some on our credit card. We asked the front desk woman if we put some money down, when we checked out could we put most of it on our credit card and then get the remainder of our money back that was over paid. She said no problem, but it would be Canadian Currency. We agreed. When we arrived to our room it was alarmingly small, and also only had a double bed. We decided not to complain that we would make the best of it. That night around 3 am the fire alarm was sounding, thank goodness!! Our roof was leaking, and it was leaking near our portable radio and digital camera. They don't even know why the alarm was going off!! They then moved us to another room on the same floor. The room was a whole lot better. When we checked out, we got a 10% discount for the fire alarm (which was deserved), but they didn't discount or even apologize for our dripping ceiling. Then to top it off, the front desk lady (same one that checked us in) said that we couldn't put more than the balance owed on the credit card, meaning we couldn't get our cash back. She said she misunderstood us. This place is the worst. Thanks for ruining our Anniversary!!! This hotel is worse than Terrible!
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- Also Known As:
- Days Inn-Niagara Falls Lundy`s Lane Hotel Niagara Falls
- Inn Lundys Lane