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“Will Stay Again” 3 of 5 bubbles
Review of Days Inn - Niagara Falls Clifton Hill Casino

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Days Inn - Niagara Falls Clifton Hill Casino
Ranked #78 of 129 Hotels in Niagara Falls
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1,557 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
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English first
Barrie, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 1 January 2014

When I got to the hotel, the check in processes seemed to go smoothly. They put a $100 hold on my credit card and it cost $10 for parking. I was then directed to the parking garage. After parking, we had to locate a door that led to another indoor parking area that smelt of cigarette smoke (an indoor, heated area, obviously used by someone for smoking). This was not a very appealing experience to start off. We then monied on through the narrow corridors, and stairs to the elevator and subsequently to our room. When we got to our room, it was obviously not what we had booked. We had booked a suite that was to have two queen beds and a pullout sofa bed; this is not what we walked into. We were surprised to see two beds and no couch, and a lookout to a back parking lot.

After we went down and had a lengthy discussion with guest services; who were for the most part nice other than one rude individual; they moved us not to a suite, but to a room with a view, and a cot, and agreed to waive the parking fees, however still not what we booked. We were told that 'if nobody checks into a suite, we can be moved...yet again'. Sure enough, not long after our move to our room with a view, we were moved to a 'suite'. However, the description for this suite mentioned that there was a separate seating area with a pullout sofa bed.

The separate seating area we walked into consisted of two bedside tables, a cot on the floor and a television for the cot with fridge and microwave, not what was provided in the description.

Overall, this stay at this hotel was very negative. I am not typically one to complain, but this was a very poor stay and I want to make sure others do not have to endure the same experiences in a hotel in need of serious updating.

I hope this helps others in their decision to stay elsewhere.

  • Stayed December 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat G, General Manager at Days Inn - Niagara Falls Clifton Hill Casino, responded to this review, 2 February 2014
Thank for sharing your experience on Tripadvisor. In all situations we do our best to make it right so there is no issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, Canada
Level Contributor
6 reviews
1 of 5 bubbles Reviewed 29 December 2013

We were looking forward to a romantic weekend in the falls and booked a king jacuzzi suite room. Online the hotel site boasted newly renovated rooms...which was half true. The ladies at check inn were lovely and helpful. Check inn was in a more recently renovated building which looked clean and neat and what I have come to expect from positive stays at other Days Inns. The lovely front desk staff pointed out our room in a separate building. We walk outside to see a two story old motel looking building, but the website boasts newly renovated so we decide not to judge a book by its cover. Newly renovated was not the case. Upon entering our room, the large king size bed was approximately not more than a foot off of the floor. When we lay down on the bed, our view was of a large water stain. To watch television bring your glasses! We were lucky to get a 14" tv in our "upgraded room". The red heart shaped tub is large and would have been romantic except for the bad caulking job which looked like a bleeding heart and unclean tile. The bathroom was incredibly tiny, one person could barely turn around. Toilet was not mounted correctly, sketchy substance on the pink countertop (my guess is blood or nail polish). The shower threshold was marble patterned with large yellow stains. We couldn't stay here. We spent less than an hour in the room and booked elsewhere. The front desk ladies were excellent in refunding our money however wish I would have not booked here and wasted 2 hours of my trip trying to find other accommodations.

Room Tip: Choose a different hotel
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  • Stayed December 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lynds444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat G, Front Office Manager at Days Inn - Niagara Falls Clifton Hill Casino, responded to this review, 7 January 2014
Our hotel has two types of jacuzzi suites. In the motel section it has the king bed and heart shaped jacuzzi in the room this is a favourite booked regularly. Our tower jacuzzi has a king bed and a two person jacuzzi tub in the bathroom again we sell out all the time with this room type. During our conversation you did say it wasn't anything with the hotel but what you wanted.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Days Inn - Niagara Falls Clifton Hill Casino

Property: Days Inn - Niagara Falls Clifton Hill Casino
Address: 5657 Victoria Ave, Niagara Falls, Ontario L2G 3L5, Canada
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #78 of 129 Hotels in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:2 star — Days Inn - Niagara Falls Clifton Hill Casino 2*
Number of rooms: 138
Official Description (provided by the hotel):
The Days Inn Niagara Falls Clifton Hill Casino is an oasis of comfort and charm, directly across the street from the excitement of Casino Niagara. It's also only steps from Clifton Hill and the entertainment district of Niagara Falls, and a few minutes to the actual Falls and Niagara Parks attractions. This boutique-style hotel has a warm, distinctively Canadian ambience. Amenities include an elegant sky-lit pool & whirlpool, temperature controlled underground parking, high-speed elevators, and your choice of tower & courtyard rooms. Many of the rooms at the Days Inn Niagara Falls also offer balconies or terraces. Jacuzzi suites are available. ... more   less 
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Also Known As:
Days Inn Clifton Hill Hotel Niagara Falls
Days Inn Clifton Hill Casino
Days Inn Niagara Falls
Niagara Falls Days Inn

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