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“ok hotel, definately paying for the view!”

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Oakes Hotel Overlooking the Falls
Ranked #35 of 129 Hotels in Niagara Falls
Mesa, Arizona
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“ok hotel, definately paying for the view!”
4 of 5 bubbles Reviewed 14 July 2014

The hotel has a perfect location to view the falls if you get a fallview room. Place is obviously going through some renovations, bathroom was a little dated but room was clean and comfortable. When we arrived we were given a room that was already occupied but front desk staff was very nice and gave us another room quickly. You do have to pay for parking but parked at the Casino garage that is right next door for $5.00 a day alot less than the $20.00 the hotel wanted to charge. Hotel does have Wi-Fi for no fee just have to get password from front desk everyday. Only complaint about hotel is the bellman, he was rude not willing to answer questions or help guest (or even front desk when asked to check out our original room that was occupied by someone else!) my suggestion is to get rid of the bellman and hire more front desk people!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank wisegal62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,408 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (991)
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Camrose, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 14 July 2014

We were visiting Toronto and decided to overnight in Niagara for my birthday. The hotel has a perfect view of the falls, you just have to make sure that when you are booking your hotel you choose the falls view. Our room was on the 10th floor and had a really nice view of the falls. Our overall stay was good, nothing special except for the view.. we paid about $160 for one night, which I thought was steep for the quality of the hotel but then again they are situated at a prime location.. the hotel is older and needs work, but the staff were great... wifi was very good. Our room was clean and didnt have any problem with hearing other guests.. beds were comfy but it does need a little bit of work..

I would look into another hotel close to this one, price is the only thing that would make me consider staying at this hotel again.

Room Tip: make sure you ask for a fallsview, it is a little bit more but I thought it was worth it.
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  • Stayed June 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Bay
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 July 2014 via mobile

My husband and I very rarely get away from home. We were pleasantly surprised by how well the customer service here was. We were greeted by a lovely gentleman as we entered the front door. Every staff member acknowledged us the minute we walked in the door. We booked a fallsview room and, did we ever enjoy the view. I didn't want any room keeping on our second night, so we asked the housekeeper for some extra towels. She gave us those and other stuff we didn't even ask for. Very thoughtful. Definitely worth the price and we will be returning this fall!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lollylik57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
109 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 13 July 2014

Spent 5 days here with family in 2 fallsview rooms. We loved the view of the falls, especially in evenings when falls are bathed in lights. We were surprised at the poor selection of television channels, and the not overly helpful concierge staff when we asked about available tours. We actually got much better tour information from a convenience store clerk down the street from the hotel. Most disappointing, however, was the lack of voicemail messaging in the hotel telephone system. One morning our adult daughter decided to sleep in rather than join us for breakfast and shopping. When we returned to the hotel in the early afternoon our daughter was not in her room, and when I tried to leave a telephone message for her , I was transferred to an "operator" who eventually took the message. (We had no service on our cellphones). When we hadn't heard from our daughter for a number of hours, we were becoming increasingly worried because to go off without leaving a message was so unlike her. When she eventually returned to the hotel at 5pm, we were relieved, but also angry when we heard that she had left repeated telephone messages with the hotel telephone operator throughout the afternoon for us to know where she was. It turns out the reason we did not receive any of her messages was that the telephone operator turned out to be one of the 2 front desk staff members, and hotel guests have to go to the front desk to pick up their telephone messages. There is no notice anywhere in the hotel at all that the hotel telephone system does not provide messaging.This is definitely not what we would expect from a quality hotel at all !!! The view was great, the room was large and clean, but everything else was disappointing, to say the least.

Room Tip: If you have a fallsview the higher (10th floor or higher) the better. Lower floors have obstructed v...
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank RobertLevenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton, England, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 13 July 2014 via mobile

We had a fantastic room with the best view ever. We asked for a high floor with a view and were certainly not disappointed. Although the hotel is slightly tired, it is in the process of being modernised, but the room was clean and very comfortable and we would definately stay there again.

Stayed July 2014, travelled as a couple
Helpful?
Thank Gillian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Deer, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 July 2014

I have stayed at the Oakes many times over the last few years during different seasons and have never been disappointed. The staff go above and beyond, the view is incredible and the hotel is very central to all the great restaurants nearby. The shuttle driver(I think his name was Randy) was very knowledgable about the area and a Great driver, Nicole at the front desk went out of her way to make our stay very memorable and we look forward to our next visit.

Room Tip: The upper floors of the tower offer the most incredible views you will ever see of both the American...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Albert, Canada
1 review
5 of 5 bubbles Reviewed 12 July 2014

We stayed here early July, family of 4 with 2 small children. We booked a fallsview suite, allowing for a complete unobstructed view of the falls. The room was spacious & clean, the view was perfect, and the staff were attentive from check in to check out, and everything in between. Compared to the hotels in the area, the prices were the most affordable. We would definitely return. Thank you to the Oakes Hotel staff!

Room Tip: fallsview suites with 2 queen size beds are great for a family
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Oakes Hotel Overlooking the Falls

Property: Oakes Hotel Overlooking the Falls
Address: 6546 Fallsview Blvd, Niagara Falls, Ontario L2G 3W2, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 129 Hotels in Niagara Falls
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Oakes Hotel Overlooking the Falls 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
The All New Oakes Hotel Overlooking the Falls in Niagara Falls Canada is the ONLY boutique style Fallsview hotel in Niagara Falls. The view from its Fallsview hotel rooms is second to none, as it towers over the mighty Niagara Falls. If you're looking for shopping, dining, nightlife or entertainment, the location of The Oakes Hotel is perfect for you. Located in the heart of the Fallsview tourist district, right next door to Canada's largest casino - the Fallsview Casino Resort, the hotel is within walking distance to almost anything! How close is The Oakes Hotel to the brink of Niagara Falls? Just a quick ride down the incline railway (located right in front of the hotel), and you're there in 5 minutes. The Oakes Hotel is always the best value, and the Gourmet Getaway couple's package is the perfect Niagara Falls hotel package deal for couple's looking for some time away. ... more   less 
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Also Known As:
Oakes Hotel Overlooking Falls
Oakes Hotel Niagara Falls

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