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Quality Hotel Fallsview Cascade
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Reviews (917)
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All reviewshardwood floorsfree parkingskylon toweramerican fallsgreat locationfree breakfasttower roommurray streeteggs and sausageshort walk to the fallspartial viewwithin walking distancesmall balconyyogurtwaffle makerindoor poolfew minutes walk
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718 - 723 of 917 reviews
Reviewed 31 January 2012

I stayed at the Quality Inn on Jan 28th for 2 nights. While the room was OK I was extremely disappointed at the level of customer services provided by the front desk staff.The front desk was given strict(orders per her statement) to disallow guest any use of printers even the boarding passes or driving directions.However, I was instructed to go to the holiday inn next door and use their business center.20 ff weather but I walked there to find out they didn't even have a business center..The desk clerk said their software had a virus and couldnt look up anything in their computer. I asked fo the Manager's card and left. Breakfast was not served at the Quality Inn as listed on their website.No effort was made to explain why they had services listed but not provided. I am an avid traveler and choice hotels are a pleasure stay with this particular hotel staff made it difficult for me to add any positive feed back in customer service..

Room Tip: Balcony rooms offer falls view.
  • Stayed: January 2012, travelled with family
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1  Thank Fazia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

15 mins walk from main street, 5 mins walk from falls, 1 minute from Skylon tower. Rooms were modernly renovated with....wait for it....hardwood floors! Room heaters a bit noisy.

  • Stayed: January 2012, travelled as a couple
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4  Thank OcampoM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2012

Stayed here in January (offseason). Not a 5-star hotel, but spotlessly clean and a great location. Right across from the casino, next to the Skylon Tower, and one block from the Falls. Has a very nic indoor pool. The staff were very friendly and helpful in every way. Hope to return soon.

  • Stayed: January 2012
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1  Thank markehoward99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2012

really cheap for a great room and awsome pool. only downside is its very noisy. you can hear everything from outside the room while trying to sleep.

  • Stayed: November 2011, travelled as a couple
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1  Thank batsand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

Stayed 10/28. Checked in around 11pm and had to wait 10 minutes to even find a staff member. Proceeded to the room, which was clean and nicely redone, but had to listen to to a loud smoking/drinking crowd for the majority of the night. Though I don't fault the hotel for them, I could not reach anybody on the phone at 1AM to quiet the crowd down, as talking to them myself didn't work. Slept in earplugs, terribly, only to find the same obnoxious people drinking in the parking lot at 9AM when we got up.

Free parking and breakfast were a perk. It's also right next to the casino.

  • Stayed: October 2011
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1  Thank 21Seagull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fallsviewmanager, Front Office Manager at Quality Hotel Fallsview Cascade, responded to this reviewResponded 29 November 2011

Thank you for taking the time to post a review and to let us know about any problems you
my have had with your stay.
I apologize for my staff not being available to you at the time of check in or during the time you needed someone to quiet the guests and this I will address with them
I strive on complete customer satisfaction and your comments can only make us work harder.


Donna Mancuso
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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