I booked this hotel from Choicehotels website. 3 ppl, 2 beds. I noticed that the price it was shown on the web and the price I got charged on my credit card was different; 51 dollars more. So, I called Choicehotels customer service and they agreed that there is a problem with the system and they said it was fixed. I waited a few weeks and even after my stay, the price hasn’t been fixed, so I then send a second complain directly to the hotel by saying this is such a fraud. She said I don’t know who you talked before, you are threatening us and she explained "we charge bla bla bla for three people." but I clicked 3 ppl on the web, so I sent an original copy of the reservationwhich shows the price for 3. (I actual kept a copy of the price on my pc alt/ctrl/printscreen when I noticed). She then finally inversed 51 dollars. I asked her to fix the system for future customers, but she refused and instead, she asked me to use the Canadian ChoiceHotel website. So be careful if you are booking through ChoiceHotels.com.
Overall, It was a good hotel, bad customer service, I dont know why they dont communicate with the ChoiceHotels cumstomer service either. I put too much effort on fixing the price of one night stay in Niagara.
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- Also Known As:
- Quality Hotel Niagara Falls
- Cascade Inn Niagara Falls