I give this hotel 2 stars strictly because so far my experience has not been up to the standards i was expecting. First, i would just like to point out that i was really looking forward to swimming in what looked like a beautiful pool situated behind the hotel, but upon arrival came to find an empty pool - which had not be advertised the time for season swimming - and in front of a major intersection - not the kind of swimming i really overly would have enjoyed if it had been filled. Secondly, when we got to the check in desk, the woman operating was - i will give it to her chatty, but not overly bright. She had no organization what so ever and couldn't find our reservations despite the fact that our names were on a sheet of paper of that days check ins. She then gave us a room that didn't below to us, but was not the room we ordered - although she had no problem charging the additional cost of the room we should have had. Once that got sorted out we settled in to find the tv had no working channels on it and the mini fridge was nothing what we expected. The 'vending and ice machine' area was an ice machine and some 25 cent candy dispensers and some microwaves....
over all, not a hotel i was expecting considering some of the reviews on here - but i suppose we get what we pay for right?
My advice....look for a different motel if you're planning on staying in Niagara.
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- Also Known As:
- The Diplomat Hotel Niagara Falls
- Diplomat Hotel Niagara Falls