We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Embassy Suites by Hilton Niagara Falls Fallsview
14 people are viewing this hotel
Booking.com
US$165
Fully refundable before Tue, 12 Dec
Expedia.com
US$164
Fully refundable before Mon, 11 Dec
Get rewarded with One Key
Algotels
US$137
Fully refundable before Thu, 7 Dec
Hotels.comUS$164
EmbassyUS$163
travelup.comUS$151
View all 17 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (12,364)
Filter reviews
12,364 results
Traveller rating
4,504
3,777
1,869
1,075
1,139
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
4,504
3,777
1,869
1,075
1,139
Show reviews that mention
All reviews pretzels the manager's reception keg restaurant valet parking massage chair great view presidential suite breakfast buffet tgi fridays valet service living room an upgrade omelette station incline railway busy hotel park your car whirlpool tub
Selected filters
Filter
Updating list...
961 - 966 of 12,364 reviews
Reviewed 16 October 2019
Great views of the falls

Great views of the falls. We stayed there on a Sunday night and it was very busy but the service was great. Our room had a great view of both falls and was very clean and comfortable. The Keg Steakhouse and Bar Is a great place to eat in the hotel. They have a free breakfast and free drink with snacks in the evening. Both were very busy but the staff did a great job. Tip get to the breakfast early if the have bus trips staying there, just ask at check in and they will let you know. We will be going back sometime in the future.

Room tip: Corner suites are the best rooms for views of both falls
Date of stay: September 2019
    • Location
    • Rooms
    • Service
Ask Danhilmes about Embassy Suites by Hilton Niagara Falls Fallsview
1  Thank Danhilmes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 October 2019
Mixed Review

If I were to only review the room of this hotel, I would have given it a 5. We had a room on the 30th floor that looked like it had been newly renovated. Beautiful room, well kept with a gorgeous view of the horseshoe falls. But if I were to review the free buffet breakfast or the waiting time for an elevator, I would have given it a 1. The morning breakfast was mostly inedible. I am not fussy about most food and have had scrambled eggs and such many times. Surprised they could screw that up. The wait time for an elevator was at least 5 minutes and up to 10 minutes. I appreciate that they have hired people to speed up the elevator service, but more help is needed in this area. The parking for this hotel is an outrageous price of $70.00 and it is a fair walk to that parking lot.

Room tip: Try to get a room on the 30th floor. Rooms have been renovated.
Date of stay: October 2019
    • Value
    • Location
    • Service
Ask Sharon B about Embassy Suites by Hilton Niagara Falls Fallsview
Thank Sharon B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRManager2, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview, responded to this reviewResponded 16 October 2019


Good afternoon Sharon B;

We are very happy to hear that you did find your suite to your liking and that the views met your expectations.

We do appreciate your concerns as we continually evolve to best meet and exceed our guests' expectations through training and amenities. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered with comfort and hospitality. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.
Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2019 via mobile
Beds uncomfortable

We had two double queen mattresses in our room and both needed replacing. I spoke to front desk, but they were no help. We paid $$$$$ for our room as we had view of both falls. I have been to the Chiropractor several times since returning. My husband can sleep on a bag of potatoes, but he had problems with the wore out beds.

The breakfast was not anything great. I don’t think people should be able to save tables. They come in and save a table, go to buffet for 10 to 15 minutes while their table is empty, others are walking around with their food getting cold looking for a tables and hard time finding one because lot of empty saved tables. If 4 to 5 tables at one time are empty for 10 to 15 minutes and this happens from opening around 6:30 to 9:30 that’s a lot of time tables are sitting empty! I think breakfast would go much smoother if tables were not saved.

The location is excellent and the view from our room was fantastic. I think their beds need replacing more often or buy better quality mattresses especially for a 5 star hotel and the amount you pay for a room. One or two nights in this hotel could buy a new mattress. After I use my points with Hilton, I will consider using another hotel chain.

Date of stay: October 2019
Trip type: Travelled as a couple
Ask LindagoTravel about Embassy Suites by Hilton Niagara Falls Fallsview
2  Thank LindagoTravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRManager2, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview, responded to this reviewResponded 16 October 2019


Good afternoon LindagoTravel;

Thank you for sharing this detailed feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for the issues you experienced with amenities and convenience. We do comply to all Brand standards and I am sorry to hear that you did not find your sleep accommodations as comfortable as you would have liked. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience, and we hope you will return to stay with us the next time you are in town and let us know how we are doing.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2019 via mobile
A short getaway

We reserved a Canadian/American fall view room. Upon arrival I was told we would only be able to see the edge of the falls and our room wasn’t ready and if I wanted a good view I’d need to pay an extra $110 per night and the room would be immediately available. I declined and then was offered the same upgrade for $60 per night. I declined that as well and explained we were on a tight budget and gave him a $20 tip. Well low and behold that got us the upgrade and room availability right away. I parked at the nearby casino to avoid the steep parking fees. Hotel was very nice, clean, and up to date. The breakfast was crazy busy each morning we went. My family was nearly trampled by rude Asians pushing their way to the front of the line while we were exiting the elevator. I’d stay here again tho.

Date of stay: October 2019
Trip type: Travelled with family
Ask ericbF5583FE about Embassy Suites by Hilton Niagara Falls Fallsview
1  Thank ericbF5583FE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRManager2, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview, responded to this reviewResponded 16 October 2019



Good afternoon ericbF5583FE;

First of all, thank you for your review of your past stay with us. I always appreciate hearing from our guests - including areas where we haven’t met our guests’ expectations. Our front desk department goes through a lengthy process each day to ensure that our guests receive exactly the room expected and reserved.
Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2019 via mobile
Did not meet expectations

For the amount we paid for this hotel, the experience was nothing more than mediocre. Breakfast was tasteless and busy at 7 am. Eggs had no flavor. Parking was very expensive, and we were not made aware of the price beforehand. Park at the casino - we only paid 15 dollars there in stead of 90. View of the falls was nice. Bed was comfortable. Shower did not feel clean - I wore crocs inside of it so my feet didn't have to touch the floor. I thought I would get more for my money paying 280 dollars for one night. I would not stay here again.

Date of stay: October 2019
Trip type: Travelled as a couple
Ask Lyndsey P about Embassy Suites by Hilton Niagara Falls Fallsview
Thank Lyndsey P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRManager2, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview, responded to this reviewResponded 16 October 2019


Good afternoon Lyndsey P;

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for the issues you experienced with amenities and convenience. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience, and we hope you will return to stay with us the next time you are in town and let us know how we are doing.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews
1…160161162…