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“Nice hotel but not as described with view”

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DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Ranked #9 of 129 Hotels in Niagara Falls
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
63 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Nice hotel but not as described with view”
Reviewed 2 July 2014 via mobile

On check in we went up to our room and noticed we didn't get the view we expected as it was described. We went back to the desk & paid for an upgrade, only to be disappointed again. We got a higher floor with the same lame view. Back to the desk we went and got our original room with no real view but without paying extra. If you're here for the view- stay at the Embassy or Marriott.

Besides that disappointment the room was clean & the staff was friendly.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Robin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTFallsview, Manager at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this review, 7 July 2014
Thank you for taking the time to post your comments. All feedback is appreciated. I am so sorry you did not enjoy the view from our U.S. Fallsview rooms. We do make every effort to ensure our guests are aware that our hotel does not boast premium views of the Canadian falls and that the views are American falls only. The view types are included in each room type description and include photos actually taken from each room to confirm the views. Most of our rooms offer panoramic views of the upper niagara river and cityscape while the top floors offer premium view of the American falls. Thank you again for your reivew, I do hope to see you again in the future.
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English first
Boston, Massachusetts
Level Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 July 2014

Great looking rooms and lobby.Nice pool and a starbucks on premises.A distance away from falls but night view of city was very impressive.Restaurant had 5.00 appetizers that were very good.Aveda salon on site ,daughter had a fabulous facial and the shoulder massage was amazing according to her.walking distance to Lundy street(Street with miles of shopping,attractions and restaurants.

Room Tip: get as high up a floor as possible for better view
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  • Stayed June 2014, travelled with family
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Helpful?
1 Thank donna p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
119 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 1 July 2014

This is the first time that I stayed at a Doubletree and I have to say my experience was pretty positive. The staff are definitely friendly, it's in a superb location and they have a great gym. The best thing about the hotel? The warm chocolate chip cookies available at the front desk!

My room was on the 12th floor and had a great view of the Falls. This was great at night when the fireworks went off at 10pm. If you are allergic to smoke, don't stay on the 7th floor. My friend was stuck there and we were both surprised that you could still smoke in a hotel room.

As I mentioned the gym was really great. I didn't feel cramped and there was a good selection of machines. The only thing is is that you need to check with the front desk to get a key to the room so that it is able to control who goes there (you need to be 18 or older). I didn't try the pool but it looked great.

The only complaint and it's minor is the cleanliness of the bathroom. It was "ok" and not spotless for 2/3 days I was there. The last day it was very clean however.

Overall, I had a great experience and if I had to go back, I would most definitely stay there. Those cookies were delicious!

Room Tip: Avoid the 7th floor if you don't like smoke
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  • Stayed June 2014, travelled on business
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Helpful?
1 Thank sdigian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudbury, Canada
Level Contributor
81 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 1 July 2014

My husband and I stayed and the Doubletree on a business trip in late June. We chose the hotel for its location and price. It is only a few minutes walk away from Clifton Hill and the Falls. The room was fairly clean, bed comfortable, low pressure in shower. We had a view of the river and the tourist area, it was very pretty at night (10th floor). Don't go to IHOP across the street for breakfast!! Way too overpriced and not good.
Lisa

Room Tip: If you can afford it get a room on a higher floor to get a view of the falls
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  • Stayed June 2014, travelled on business
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Helpful?
Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dayton, Ohio
Level Contributor
97 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 1 July 2014

Great location within a 10minute walk to the Falls. Close to amusements, casino, restaurants, etc. My wife and I got the Great Escape package that included full breakfast for two, a $50 voucher for the hotel restaurant, and a $25 voucher for the hotel spa. Breakfast was very good, and the hotel restaurant food was exceptional! It was the best meal we had during our stay in Niagara Falls. This hotel would be great for couples or families. The staff were very helpful.

Room Tip: We are Hilton Honors members and stayed on the 15th floor. Recommend you request a room with a view...
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank adisabatino53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2014

This was a quality hotel. Very clean and classy, lots of nooks and crannies to sit and relax and people watch. Room was large. We were on the 10th floor on the Falls side, could see the Niagara River but not the Falls, but saw a ferris wheel and the Skylon Tower from our window, lit up at night, real nice. Great pool, salt water, lap lane for adults only, I had it to myself the one time I swam. Downside, restaurant in hotel is expensive, but food all around the Falls is expensive, touristy. The tour we took from OVER THE FALLS (look for 10% off coupon in local magazine) went to both Canadian and U.S. side of the Falls. The hotel pushed only the Canadian side tour, but that would have excluded THE CAVE OF THE WINDS, which took you face to face with Bridal Falls where the water splashed you gently, and to me, was the best view of the Falls. The Maid of the Mist was great also. Doubletree was $125 U.S. and for that amount it was a great deal. We really felt like we were on vacation in this lovely hotel. Staff was helpful and polite. Short walk down to the Falls, maybe four blocks. Coming back up Murray Street to Fallsview Blvd is a hill, so if you are infirm, would be a hard hike. Recommend this hotel highly.

Room Tip: Prices on higher floors to actually see the Falls were more expensive. Ask for Fallsview side as it...
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank Sue2023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrie, Canada
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 June 2014

This was our first stay at the Doubletree, we usually stay at the falls view hilton. The lobby is very nice with the stone decor. The room was spacious. Our only issei was with the pressure in the shower, not a big deal but both my wife and I commented about it. The doubletree is only a 5-10min walk from Clifton Hill and maybe a 5-10min walk from the Fallsview Casino.

Room Tip: The higher the room floor the better the view.
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  • Stayed June 2014, travelled as a couple
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Helpful?
Thank hotsouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls

Property: DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Address: 6039 Fallsview Blvd, Niagara Falls, Ontario L2G 3V6, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#3 Family Hotel in Niagara Falls
#4 Luxury Hotel in Niagara Falls
#5 Spa Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls 4*
Number of rooms: 224
Official Description (provided by the hotel):
A relaxing, secure environment removed from-but still close to-the high energy pace of exciting attractions, the American and Canadian Falls (two short blocks) and the Fallsview Casino and Entertainment Complex (400 yards). Convenient on-site parking. Referencing the natural elegance of the Frank Lloyd Wright era and the rustic timeless architecture of a Grand National Park Lodge. Four diamond AAA/CAA award winner. ... more   less 
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Also Known As:
Doubletree Fallsview Resort And Spa By Hilton - Niagara Falls
Doubletree Fallsview Resort & Spa By Hilton - Niagara Falls Hotel Niagara Falls
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