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“Had a very nice 9 nights at the retreat,”

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Susan's Guesthouse Retreat Apartments
Leeds, United Kingdom
Level 3 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Had a very nice 9 nights at the retreat,”
Reviewed 1 July 2014

Had a very nice 9 nights at the retreat,ldeal for couples only old and young, Clean and compact, with all the facilities needed, very friendly people willing to go out of there way to help, Ideal location a mile or so away from the falls and can have a short drive and park at the villa very near to the center (Free parking),

  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank stuartkero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan R, General Manager at Susan's Guesthouse Retreat Apartments, responded to this review, 2 weeks ago
Thanks for the good review.

For all the good things you could have given us 5 stars. This would have made my day!

Edwin
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7 reviews from our community

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Rating summary
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  • Sleep Quality
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Date | Rating
  • English first
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English first
Chapel Hill, North Carolina
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 October 2013

Good: Owner was nice guy and helpful. We can use a free parking at Susan's villa.

Bad: We stayed there for 2 nights. Surprisingly, there was no housekeeping service (bed-making, towel change, etc...) between 1st and 2nd day. There were no shampoo, soap, dryer in the room when we arrived. We found that a coffee maker had a used filter and was not washed. The bathroom was very small without tub and smell bad. Ceiling looks OK but curtain, carpet, bed and other furniture were shabby... like 80's old house. If you like old house and don't need housekeeping service, it would be OK but I think $90/night would be too expensive.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Yosh33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan R, General Manager at Susan's Guesthouse Retreat Apartments, responded to this review, 2 weeks ago
Good: Owner was nice guy and helpful. We can use a free parking at Susan's villa.
AT LEAST SOMETHING THEY FOUND GOOD! BUT MAKES ME NOT HAPPY!

Bad: We stayed there for 2 nights. Surprisingly, there was no housekeeping service (bed-making, towel change, etc...) between 1st and 2nd day. There were no shampoo, soap, dryer in the room when we arrived. WRONG!!!
They NEVER complained.
They did not even use the shower! I remember them saying that they come from the Australian bush. This might explain why they did not understand (not even after I explained all when they arrived) self catering or self sufficient. They did not know the meaning if it.
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We found that a coffee maker had a used filter and was not washed.
This surely is not true. They had no coffee and asked for some. Had to explain and show how the coffee maker works. Never saw a machine like this. They seemed to be nice people. No one can explain what uneducated people think!
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The bathroom was very small without tub and smell bad.
Maybe when they use it and do not switch on the Fan.?
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Ceiling looks OK but curtain, carpet, bed and other furniture were shabby... like 80's old house.
This part of the house is 25 years old and the suite was almost NEW when they were here. Nothing is shabby or dirty. Everything new and great condition.
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If you like old house and don't need housekeeping service, it would be OK but I think $90/night would be to
They have seen pictures. Everything is like the pics. Nothing is hidden. Clean. Great. Like a self sufficient small suite has to be.
People who write something like this anonymous are in my eyes just bad people.
Edwin
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Travellers are raving about these Niagara Falls hotels

Ottawa, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2012

We spent the weekend at Susan's Retreat "Honeymoon Suite" at their Bridge Street location and it was the best money we have ever spent on a trip! Edwin and Susan were hospitable and a pleasure to talk to, Edwin was so very helpful about the sights in the area and how to get to and from them and has a great sense of humour.We also appreciated that they offered parking at their Ontario Street location for guests of the Retreat as well, which was a short walk to all the sights Niagara Has to offer. The room was clean, cool and quiet with a comfortable bed and dishes/cookware/stove and fridge so we didn't have to eat out every night. We will defiantly return again hopefully will get the pleasure of staying with them again.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Annabean1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan R, General Manager at Susan's Guesthouse Retreat Apartments, responded to this review, 2 weeks ago
Thank you Annabean.

The review sounds good. For such a nice review you couls have given us 5 stars.
You had a great accommodation for a great price!

Edwin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Susan's Guesthouse Retreat Apartments

Property: Susan's Guesthouse Retreat Apartments
Address: 5311 Bridge St, Niagara Falls, Ontario L2E 2T4, Canada
Region: Canada > Ontario > Niagara Falls
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites
Hotel Style:
Ranked #7 of 13 Speciality Lodging in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Susan's Guesthouse Retreat Apartments 3.5*
Number of rooms: 2
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