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Villa Gardenia Bed & Breakfast
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Reviews (192)
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All reviewsb bbreakfast was deliciousfresh fruitquiet neighborhoodmaking our stay so enjoyableniagara parkwayour room was spacioussitting areawego busother guestsfirst morningwonderful stayminute walk to the fallsbnbaccommodationsfireplacecanadian
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175 - 180 of 192 reviews
A TripAdvisor Member
Montreal, Quebec
12
Reviewed 4 July 2006

We decided to get marry and what better place than Niagara Falls, Ontario, Canada ! The beautiful Villa Gardenia was our choice of Bed & Breakfast. It offers luxury, beauty, tranquility and personalized service. It is conveniently located near the Falls but still nicely nestled away from the tourist area for those who seek privacy. The B&B is ultra clean, well maintained and reasonably priced. We spent a lovely 3-nights in this B&B recently and truly enjoyed every minute of it. We have already made our plans to be back again next year !

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2006

We stayed in the Venice room during our stay, we found it very comfortable, with lots of space . The house was nice and cool, it was in the 90s outside. The owner Anna made us feel very welcome and helped in planning part of our tour around the local area. The breakfasts were very nice and we did not feel rushed, even though Anna had to go to work during the week. We would stay here again , if we decided to visit the region once more.

  • Stayed: June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
1  Thank johnboy007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2006

My husband and I go to B&B's all the time to enjoy short romantic weekends. I took him to Villa Gardenia for his b-day weekend and chose Niagara Falls so that we could enjoy some time at the casino. The package offered by the Villa was very reasonable as it included dinner at a local restaurant and a chocolate,cheese & fruit platter and chilled wine in our room on arrival. The best thing that I can say about this B&B is that it is clean. Our room was advertised as luxurious and romantic w/ a fireplace, in reality it was spartan and filled w/ very cheap looking furniture with a fake cheezy fireplace. The wine was dark in color and bitter. There are no common rooms and as a B&B goer who is used to gourmet breakfasts, the selections were bland and basic offering a choice of scrambled eggs, pancakes OR french toast. We chose to skip breakfast and I assume as a resultI had to ask our hostess for coffee in the morning. She gave us one and a half cups as she was about "out" and did not offer to make more. The vents in the room provided us with the ability to hear EVERYTHING in the house. We were awakened at 8:00 a.m. by people having a conversation downstairs.If you are going to Naigara Falls and need a place to just rest your head than this is as good a place as any but if your looking for a romantic bed and breakfast getaway then keep looking. Actually we drove by many B&B's and most looked run down and dirty, so comparatively we were probably lucky to have ended up at Villa Gardenia as I said at least it was clean.

  • Stayed: March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
3  Thank kristen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 March 2006

As the owners of Villa Gardenia Bed and Breakfast, it was extremely disheartening to read such a negative review about our property. We have been welcoming guests for over 3 years and have never had a complaint about any aspect of our operation. Our home was designed and constructed by us in 2002.
We will try to address the concerns raised by our guests during their one night stay with us. The room they are referring to is the Venice Room. It is our most popular room in the house. Our website CLEARLY shows 3 different photos of this particular room. There is nothing in the photos that is different than the actual room, including positioning of pillows or the cheesy fireplace that is referred to in her comments. All the furnishings in the rooms are COMPLETE sets and were purchased NEW from the most reputable furniture dealer in Niagara Falls (Saks Furniture).
All the wines that are included in the packages we offer, are from Niagara’s Award Winning Wineries. I believe the wine that was included in this package was a Merlot from Inniskillin Winery in Niagara on the Lake. Anyone familiar with wines knows that this particular winery has received hundreds of awards worldwide for their vintages. Most guests ask us where they can purchase the wines we offer. Some have literally brought cases back with them.
Our website states that a hot homemade breakfast is included with your stay. That is exactly what we provide. We have a menu in each room with three different entrées for guests to choose from. They have a choice of eggs with bacon or sausage along with toast and fresh fruit including oranges, kiwi, strawberries and cantaloupe. They also have a choice of pancakes or French toast along with all the items mentioned previously, as well as fresh baked muffins. And, of course, there is PLENTY of coffee, tea or orange juice for guests to enjoy. We literally discard extra pots of coffee daily. Most guests ask what is included in the breakfast and we are more than happy to oblige to their request. We are puzzled by the comments made by this particular guest, as we were informed upon their arrival that they would not be coming down for breakfast the following morning because they were meeting with friends at a local restaurant for breakfast. It had nothing to do with selection we offer. We do not advertise “gourmet” breakfasts and we find it strange that if the breakfast was such an important item for them they would have thought to ask us what is being offered upon booking the room as most guests do. All the other guests were finished breakfast when they came down from their room. It is true we had only two cups of coffee left at that time only because we were not sure what their intentions were. And YES we did offer to make more coffee. We also provide unlimited COMPLIMENTARY bottled water to all of our guests.
The home is equipped with central heating and air-conditioning for guest comfort. Each room has its own set of heating ducts. (Fire Department Regulation on newly constructed B & B‘s). So we are not sure what the guest is referring to. There are only two of us living in the downstairs part of the house and speak to each other in a regular tone. Breakfast is served between 8 am and 10 am. Perhaps the conversation she is referring to was between other guests on their way down to breakfast. Unfortunately, we have no control over noise transmission through the guest room doors. Just like any other B&B or hotel there is always hallway chatter. It is very difficult to control that unfortunately.
Prior to designing our home we visited several existing bed and breakfasts from Niagara to Quebec City. We picked the brains of all those owners along the way. If there was one thing they all agreed on was that the common room was the least used room in the house. In some cases never used. Most guests are too busy taking in the sites during the day. That is why we opted out of including this in our home. Instead we included a sitting area in each room with tv, dvd player and all the latest releases for their convenience. NOWHERE on our site does it mention, or refer to any sort of common room in the house. No other guest has even mentioned it until now!
We are very open to constructive criticism, and often ask our guests for their opinion on the suites and the service they receive. As stated above we have never received any negative feedback from our guests, ONLY COMPLIMENTS. We take pride in the quality of our rooms and the service we provide and have taken special care with our website developer to ensure everything advertised on our site, is what our guests will experience while staying with us. No detail is left out or erroneously included to mislead any potential guests.
When you are in the hospitality industry you open yourself up to comments and complaints, some justified, some not. At Villa Gardenia we endeavor to make sure all of our guests have a great stay and leave with a smile.
It is unfortunate that this guest left with a bad taste in their mouth, and instead of mentioning their concerns to us face to face, felt it was appropriate to air their apparent misadventure in an open forum such as this.
In conclusion, you only need to read the final sentence of this guests comments to get a good feel of the type of person we are dealing with. Niagara is filled with this country’s most beautiful bed and breakfasts and take offence to this most disturbing comment.
It just goes to show ,there are some people in this world you just can’t please.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2005

Friends of our purchased a gift certificate for us at Villa Gardenia B&B. We had a fabulous time. We spent two nights in the Venice Room which was so cozy, comfortable and clean. The gift certificate included a delicious breakfast each morning and dinner at Carpaccio Italian Restaurant. Anna and Tony were wonderful hosts and helped us plan our weekend in Niagara. I highly recommend this B&B and will be returned in six months for a birthday!

1  Thank johnromas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Las Vegas, NV
14
Reviewed 10 October 2005

We loved our stay at Villa Gardenia B&B in Niagara Falls. It has all the charm with all the modern amenties. The house was absolutely beautiful. Our vacation was wonderful and the breakfast was delicious. We had a great stay at Villa Gardenia B&B.

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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