Our # 1 issue for hotels is the beds, and happily these brand new furnishings in this newly purchased re-done property met that standard. The beds are new and still quite firm. The floors are kept spotless. The housekeeping staff was meticulous. I hated the toilet paper holders which came loose after one use and kept having to readjust them. A little irritating. Staff seemed a little stingy with soap but towels were generously supplied in a good amount.
The room was nice, but would have been better with a fridge. We could have gotten one for an up charge of $20/night. Parking cost $12/night. We moved our car to the lot behind/side of the back lot and it was $5/night. Seemed a little shady, but area around hotel is very safe, and we had no problems. Erroneous charges for parking at $12/night showed up on bill, but we got them to fix it.
Coffeemaker made one cup at a time. Supplies were not always replenished day to day.
The Air conditioner was a little weird and did not seem to stay on at even temp.
Free wi-fi, and also 2 computers to use in lobby. Can also buy Niagara Adventure Pass in Lobby.
Can change small amount of American money to Canadian currency. Will mail your postcards, also sell stamps.
Front desk staff, especially Lindsey and Marshall were very nice and very helpful. Great customer service attitudes.
We chose this property due to a corporate discount and while we were not totally happy with our stay, the hotel was decent. That parking fee is outrageous and all of the major hotels in the area seem to charge it. Remember to ask if your hotel actually has a FALLS view when booking. Having it in your name is misleading if you are just going to see a bunch of mist. "walk to Falls" was a bit of a stretch but we did it because parking near the falls very overpriced.
Pros: Beds, Front Desk Staff, Towels, free wifi
Cons: Parking fee $ 12/night; Fridge fee $20/night; no hotel shuttle; no "Falls"view as expected in name
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- Also Known As:
- Fallsview Hotel Niagara Falls
- Fallsview Inn