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“Surprised beyond belief”
5 of 5 bubbles Review of Sterling Inn & Spa

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Sterling Inn & Spa
Ranked #2 of 129 Hotels in Niagara Falls
Certificate of Excellence
Brampton, Canada
1 review
“Surprised beyond belief”
5 of 5 bubbles Reviewed 17 May 2014

Amazing hotel considering no fallacies rooms.. Stayed for our first wedding anniversary and couldn't be happier.. we got an upgrade upon check-in to a 2 room suite with jacuzzi.. Suite is breathtaking. Love it!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (326)
Date | Rating
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  • English first
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English first
Guelph, Canada
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 May 2014

This Hotel was fantastic weekend getaway for a cold winter day but any day would be nice there. The rooms were loft setting with fireplace and some rooms had Jacuzzi tubs in room. The rooms were huge, clean and private. We got this Hotel on a deal that came up but even without the deal this Hotel delivers. They even go all out and bring you breakfast in bed, food was good not amazing but come on you don't even have to leave your room. Parking was free and attractions were close. Really recommend booking a massage while you stay, this is done separate from hotel booking but they will pass you on to the contact. I really recommend this Hotel for couples. I was in a King room and there was a Steam shower. This Hotel was Great!

Room Tip: All seemed good, there isn't that great of a view anywhere. Location is older part of Town.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
5 of 5 bubbles Reviewed 14 May 2014

I truly loved this hotel from the moment we walked in, til the moment we left. We initially booked the regular King room, but they upgraded us to the larger room with two Queens, fire place, jacuzzi, couch, and pull out bed (really the works). The room was beautiful and spacious! We had ample room and the the bathroom was amazing!!!. The jacuzzi which fit two larger adults really help set the mood for my birthday( very romantic). The breakfast in bed was a nice touch, while it didn't fill us up it definitely help get the day started.
This hotel was a little walk away from the falls, but not too far. It is really helpful that they do not make you pay for parking since it seemed as though every where else made you pay. Especially since it is right by Clifton Hills which I definitely a blessing. You would want to take full advantage of the location. I want to and plan come back to the falls another vacation, and when I do there is no doubt where I am staying:)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Chanetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
2 reviews
5 of 5 bubbles Reviewed 13 May 2014

It was so beautiful here. Very romantic, breakfast in bed every morning. Beautiful king size bed, tub big enough for two, and steam shower! Everything was very clean and staff was professional and helpful. Very affordable. Away from the busy main streets with tourists, but only a 5 minute walk to the main strip and restaurants/ sites. This is the only place we will stay when we go to Niagara.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank EmmaFrost87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa B, General Manager at Sterling Inn & Spa, responded to this review, 4 March 2017
I'm so happy to hear you getaway was a success! We truly feel we provide the ultimate romantic getaway and I'm thrilled we were able to accomplish this for you. We look forward to welcoming you back again soon!


Yours in Hospitality,
Lisa Baumgartner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 13 May 2014

Hectic work schedules and family life only allowed us a 1-night getaway to celebrate our 20th wedding anniversary, but Sterling Inn and Spa made it worth our while! The main highlights of the hotel were definitely the style and comfort of our room; we enjoyed our king-size bed, fireplace, rain shower with side jets, and jacuzzi tub. Service at the AG Restaurant was excellent and the food was delicious. RMTs Tim and Steve soothed away our aches and pains with a relaxing couples massage at the hotel spa. Breakfast in bed was a nice touch. The negatives we had were very minor - noise/movement from the floor above; tv a bit small for the room; and lack of blackout curtains made the room a little bright in the morning. But overall, we really loved our stay and will definitely be back!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JandR6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collingwood, Canada
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

Stayed for two nights in May booking a room for myself and one for my colleague. All rooms are excellent his had a very large steam shower, I had a huge jacuzzi tub . His room had a very larger balcony. We did not eat or drink at the hotel but both looked excellent. Service was great and the breakfast bought to your room was a very nice touch. Just a few minutes walk and you are on Clifton Hill. An all round gem of a hotel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank MarkOPoloManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa B, General Manager at Sterling Inn & Spa, responded to this review, 17 February 2017
What a wonderful review! Thank you for taking the time to share your experience on Tripadvisor. We are elated to hear you enjoyed your stay with us. We look forward to welcoming you back again soon!


Yours in Hospitality,
Lisa Baumgartner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 11 May 2014

I booked this hotel for our 5 year anniversary trip, and did "The Retreat" package for 2 nights and added a third. They gave us a small discount on the third night which was great, and the package included a 25 minute couples massage, accommodations and dinner at the hotel's restaurant, AG. The room was nice, pretty much as pictured, and we got a room with a jacuzzi tub, which was so great!! The staff was nice. We also got breakfast in bed every morning and, although there was no variety, it was a good way to start the day and was very filling. The dinner at the restaurant was outstanding!!! The massage was sub-par, based on the price listed on the menu, I expected a lot more. It was basically just someone rubbing oil on my back, shoulders and neck. The worst part about the whole trip was the bed!! It was HARD... the best way that I can describe it is it's a concrete slab with a comforter on top (pillow top mattress). It made for a difficult three nights of sleep, and a sore back. Even my husband, who prefers a firmer mattress, found it hard to sleep on. Overall, it was a good stay, but for the price we paid, I expected a little more in the way of comfort with the bed, linens and towels.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sterling Inn & Spa

Property: Sterling Inn & Spa
Address: 5195 Magdalen St, Niagara Falls, Ontario L2G 3S6, Canada
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Niagara Falls
#1 Spa Hotel in Niagara Falls
#12 Romantic Hotel in Niagara Falls
#15 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sterling Inn & Spa 4*
Number of rooms: 41
Official Description (provided by the hotel):
As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway. ... more   less 
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Also Known As:
Sterling Inn And Spa
Sterling Hotel Niagara Falls
Sterling Niagara Falls
Sterling Inn Niagara Falls

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