If you are looking for a traumatic experience please go ahead and stay at this inn. If you are hoping to be impressed , get ready to be depressed. so many things were wrong with this place when we checked in that night.For starters, one of the rooms had no heat and the other had a loud annoying heater with no case for it so the smell was horrible! 2. People were smoking right next to our rooms (keep in mind this is the NO Smoking section of the inn) the people that work here clearly saw all this. 3. You don't feel safe at this place . After several hours of trying to come to terms with the rooms we decided to check out . We didn't deserve this torture.This place wasted our time and will forever be traumatized by the service and place! I honestly didn't even want to rate it...even a 1 star is giving it so much credit. Don't be fooled by the pictures online, be smart . Now that you know , save yourself the experience and precious time .You can clearly tell was more than dissatisfied with the Empress Inn
- Official Description (provided by the hotel):
- We bought the old Empress Motel in March 2008 at 5951 Clark Avenue in the middle of the tourist attractions of Niagara Falls. The property has 80 guest rooms, indoor swimming pool, whirlpool, sauna bath, meeting rooms and 83 seats restaurant with bar. We have been busy renovating and upgrading our facilities during our first year in business. Gradually, we are transforming the old motel into a full service hotel. We have already achieved 3 star status from Niagara Falls Tourism. Our reception area and offices have been totally renovated. We removed everything from the concrete walls and roof structure and rebuilt our rooms. We even changed the roof!!! Past clients of the Empress Motel have been impressed!!! Best of all, we have kept our prices very reasonable. ... more less
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