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“Great place to stay for families”

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Country Inn & Suites By Carlson, Niagara Falls, ON
Ranked #3 of 128 Hotels in Niagara Falls
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great place to stay for families”
Reviewed 13 June 2014

I have never stayed at a hotel that called you in the room after check-in to see if you're happy with the room. Our room came with a sofa bed. Not only our room, but the whole hotel seemed impeccably clean. Not too much to add other than the fact no one should be afraid of the 2.5 star rating for the hotel. The only negative is that the sofa bed was a bit uncomfortable, but pretty comparable to all other sofa beds I've slept on. Breakfast was great, and the staff was very friendly. Everything is in short, walking distance from the action.

  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tobias N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (273)
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Ypsilanti, Michigan
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 June 2014

When we arrived we were greeted by outstanding hospitality service. We were given restaurant suggestions near the hotel without even having to ask. Also given honest advice on the best boat tour to take to see The Falls up close, which was a blast by the way!

What was really awesome, was the fact that after we had taken our bags up to the room and came back down through the lobby, one of the front desk personnel noticed us as someone who had just checked in and asked us if everything looked up to standard with our rooms. I have never experienced a hotel desk person verbally checking in with me at all after the initial check in process. I thought it was truly amazing! Very clean room, breakfast available in the morning, and they even have a coffee station in the lobby that is free 24/7. Really enjoyed our stay!

If I had to give one con, the air filter was quite dirty in the rooms A/C unit.

Room Tip: Ask for something on a higher floor, because you can see The Falls from the hallway windows!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ryan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newyork
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 June 2014

All good here! Check in was fast and friendly complementary cookies!.Room was big and clean. Free breakfast in the morning was good waffles,cereal,fruit and everything else you normally see at a hotel breakfast.,We walked everywhere very easily.Casino,restaurants and entertainment near by. $8 parking.

Room Tip: all seem fine ,no view of the falls from here but $8 parking and free breakfast was better!Staff was...
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  • Stayed May 2014, travelled with friends
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Helpful?
1 Thank hairyny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Carolina
Level 4 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 June 2014

We just returned from a 6 day 5 night stay. We loved how close we were to everything. The staff here is wonderful! They always greeted you with a smile and would help you with any questions you had. They always had cookies, coffee and tea available. The breakfast in the mornings was always enough to fill you. The hotel was very nice. We had a quiet room on the 6th floor and could even see part of the falls from the window at the end of the hall. If we are ever back in this area we will def. stay here again!

Room Tip: Ask for a room on a high level away from elevators.
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank Sherry N Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level 4 Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 June 2014 via mobile

This location was very close to all of the Falls attractions! The rooms were clean and the lobby was also clean and inviting. They had a very nice indoor pool as well. The breakfast was a full service breakfast which wasn't expected but definitely appreciated. There was even a game room for the children. The room had a couch that also turned into a double bed. I would recommend this location and would stay there again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trinidiva2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISMgmt, Manager at Country Inn & Suites By Carlson, Niagara Falls, ON, responded to this review, 9 June 2014
We are thrilled that you chose our property for your recent stay in Niagara Falls. I am so happy that you enjoyed our many amenities. Our pool, hot tub and games room is a great way to relax after a long day of exploring. It was our pleasure to host you and we eagerly await your next arrival.
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Meppershall, United Kingdom
Level 6 Contributor
176 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 7 June 2014 via mobile

I booked this hotel as we only had 1 night in Niagara Falls and wanted value for money

This is what we got

Reception staff were very helpful and informative

Breakfast was OK if a bit cafeteria style

Decor of hotel internally looked a little tired e.g. New carpets are needed in some areas

Room was large as was the bed, but he jacuzzi in the actual room was a little disconcerting!

Stayed May 2014, travelled as a couple
Helpful?
3 Thank shilstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISMgmt, Manager at Country Inn & Suites By Carlson, Niagara Falls, ON, responded to this review, 9 June 2014
We would like to thank you for your feedback and for your kind words concerning our front desk team. It is within our hiring practices to look for amazing customer service individuals with great local knowledge. We apologize that we did not meet your expectations for breakfast and décor. All feedback is important to us and will be discussed in future meetings. We hope you will allow us the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level 5 Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 6 June 2014

Had an overnight stop in Niagara Falls 2 weeks ago and had booked to stay in the Country Inn. It is a very pleasant hotel that I would definitely recommend, and excellent value for money. We found the room (2 bed queen) large, clean, and well equipped. That said, the fixtures and fittings whilst fine were not exactly modern, particularly the bathroom. The indoor pool looked huge and it was a shame that we weren't able to use it. The breakfast we found nice enough and with good food choices. The hotel provides free wifi which worked well and there is a PC in Reception that you can use thats connected to a printer. The car park was quite big but you had to pay $8 which is no major hardship.

Location wise, the Country Inn is about 15 mins walk from Hornblower cruises (formerly Maid of the Mist) and about 5 mins from Clifton Hill where there are various eating establishments and low grade attractions. The actual falls are a good 30 mins walk away so you may need to rely on your car or local transport. Be warned that parking in Niagara Falls is expensive.

Overall, a nice hotel to stay at that I'd happily recommend to those looking for excellent value. Not sure whether it merits being #3 hotel in Niagara Falls unless the rating is based on it being such good value for money.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nellym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISMgmt, Manager at Country Inn & Suites By Carlson, Niagara Falls, ON, responded to this review, 9 June 2014
Glad to hear you had a great stay with Country Inn and Suites Niagara Falls! Thanks for taking the time to share a review! I do agree, parking can be very expensive throughout Niagara. Our location really is perfect for exploring by foot - you can reach just about anything either walking or by WeGo Transit. I am sorry that you did not have the opportunity to use our large pool and hot tub. Hopefully your travels bring you back to explore some more of Niagara Falls!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Niagara Falls, ON

Property: Country Inn & Suites By Carlson, Niagara Falls, ON
Address: 5525 Victoria Avenue, Niagara Falls, Ontario L2G 3L3, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Niagara Falls
#3 Romantic Hotel in Niagara Falls
#13 Business Hotel in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Niagara Falls, ON 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Welcome to the New Country Inn & Suites in Niagara Falls. Located in the heart of the tourist district and across the street from Casino Niagara. Only a short walk to the natural wonder of the Falls and Clifton Hill...."the street of fun at the falls." This 100% non-smoking hotel can meet all your needs with our comfortable rooms, free deluxe continental breakfast, free high speed internet and large indoor pool. ... more   less 
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Also Known As:
Country Inn & Suites Niagara Falls Hotel Niagara Falls
Country Inn And Suites Niagara Falls
Country Inn Niagara Falls
Niagara Falls Country Inn

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