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“Service”
Review of Queen's Landing

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Queen's Landing
Certificate of Excellence
Meaford, Canada
1 review
“Service”
Reviewed 17 May 2014

As soon as you arrive at Queens Landing the good Service starts.
From the greet at the Front desk to to Rose in the restaurant.
Every day my Wife received a beautiful flower[rose],the History is plain to see in this Wonderful Property.

Room Tip: All rooms are excellent,Bedding is top of the line,2 x sinks.5 piece Bathrooms, Bottled Water everyt...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichSharon2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 22 May 2014
Dear valued guest - I wanted to thank you for posting this review on TripAdvisor. We truly appreciate hearing feedback from our guests and enjoy being a part of their memorable stays, The title of your post is simply perfect as we are known for our high guest service standards and we thank you for having that be the most important aspect that you remember about your stay!

Please do come and see us again soon!

Yours in hospitality,

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (330)
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English first
Niagara Falls, Canada
Level 5 Contributor
63 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 17 May 2014 via mobile

Classy romantic with staff that never stops asking if there's anything they can get you .My husband bought a wine and vintage hotel stay for our anniversary the hotel sent us wine strawberries& chocolates very clean their chef is amazing and they have an anazing breakfast

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Kstewart23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 5 Contributor
85 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 16 May 2014

I stayed for business for one night in May 2014, and all of my colleagues agreed we wish we could have stayed longer! Even as you drive up the hotel is so beautiful, and the rooms and facilities were gorgeous. The rooms and sleep quality were amazing, we were all so sad to leave our beds! Service was top notch and location is perfect. I would definitely stay here again, I have heard great things about the spa I will have to come back!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanadianBaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Bay, Canada
Level 5 Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 15 May 2014

We spent 2 nights recently and felt we had been away for a week! They did everything to ensure we enjoyed our stay. Beautiful accommodations, delicious meals, a beautiful view and a perfect temperature in the pool!

There was construction going on, they were resurfacing their parking lot and it made coming and going a bit inconvenient but that is what has to happen when a Hotel makes improvements or upgrades facilities. The staff and experience more than made up for the inconveniences.

The town of Niagara on the Lake is beautiful and is full with beautiful shops and restaurants, you will not be disappointed in choosing to holiday there.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M&MCanucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 18 May 2014
Dear valued guest - thank you for your 5 star rating following your recent stay with us here at Queen's Landing. We appreciate a Senior Contributor such as yourself having such positive feedback for the hotel and the team.

We are in the process of completing a full resurfacing of our parking lot in order to better serve our guests. We hope that you were able to enjoy our complimentary valet service to help with the ease of entering and exiting the parking lot.

We thank you for your posting and please do come and see us again!

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orangeville, Canada
Level 6 Contributor
208 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 13 May 2014

What a great 4 day weekend we had in April for our 18th Wedding Anniversary. The hotel is beautiful and the staff is excellent. They seem to know what you want before you even ask for it. Our room was a corner unit that overlooked the water. It had a fireplace, jet tub and a very, very comfortable bed. Loved having all the pillows. The hotel is a short walk to the downtown core and there is also a shuttle available to take you just about anywhere. We used this shuttle to take us to the Pillar and Post restaurant one night. The first two nights we ate at local restaurants in the town core. The front desk not only assisted us in finding a restaurant but also phoned them to make sure they would have seating for us. I would like to do a shut out to Gerry who served us every morning in the beautiful restaurant at the hotel. He was very friendly and went the extra mile to make even a buffet breakfast special. Also to Athena who always had a welcoming smile at the front desk and a answer to any questions we asked. We would definitely go back to the hotel.

  • Stayed April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 18 May 2014
Hello Karen - what a great post! Your 4 day weekend sounds amazing! How great that you were able to get away for your anniversary and spend some time in Niagara-on-the-Lake. This time of year is so lovely with the flowers in bloom and the sun shining. We are so pleased that you were able to visit the downtown shops and our sister property, Pillar and Post.

The Vintage Hotels are known for our exceptional service and unique culinary offerings - with your home base being in Orangeville, please remember that The Millcroft Inn and Spa is only a short distance from you and the team at that property would love to welcome you as well!

Our thanks to you for sharing your experience here on TripAdvisor.

Sincerely,

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Catharines, Canada
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 May 2014 via mobile

We've always loved coming to Queen's Landing for special occasions. This time it was for Mother's Day Brunch. Great service. Our server Rudy was very pleasant and was very attentive. Another memorable experience in the Tiara restaurant. Thank you!

Stayed May 2014, travelled with family
Helpful?
Thank AYC2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 18 May 2014
Dear valued guest - thank you for your compliments on our famous Mother's Day brunch. We are truly proud of all the unique culinary offerings on such a special day. In fact, Mother's Day is the most popular brunch that we offer throughout the year - the perfect way to celebrate with your family. We are pleased to offer a wonderful brunch each and every Sunday of the year in our Tiara Restaurant!

Please do join us again!

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level 5 Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 11 May 2014

My husband booked us a night at Queen's Landing for my birthday. The staff were all very friendly and the room was beautiful, complete with fireplace and a view of the marina! We enjoyed a lovely dinner at Tiara - the food was delicious and the service impeccable! Once our dessert came, they had written 'Happy Birthday' in chocolate on the plate and had a candle in my creme brulee. It was very thoughtful! We loved our stay and would definitely return - though I do want to try the other Vintage hotels as well!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tkbrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 18 May 2014
Dear valued guest - thank for choosing to spend your birthday with us at Queen's Landing and for taking the time to write a post here on TripAdvisor. Special occasions are very important to the team here and it sounds like they made your stay most enjoyable. We are very proud of our Tiara Restaurant and the service team who make it their mission to provide impeccable experiences each and every day.

I will be sure to share your high praises with our team and hope that we will see you again soon!

Yours truly,

Lily Kszan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Queen's Landing

Property: Queen's Landing
Address: 155 Byron Street | P.O. Box 1180, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Niagara-on-the-Lake
#2 Spa Hotel in Niagara-on-the-Lake
#2 Family Hotel in Niagara-on-the-Lake
#3 Romantic Hotel in Niagara-on-the-Lake
#4 Luxury Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Queen's Landing 4*
Number of rooms: 140
Official Description (provided by the hotel):
Stately Georgian-style mansion overlooking the scenic Niagara River and Lake Ontario. #1 hotel in Ontario on Conde Nast Gold List 2010 and CAA/AAA Four Diamond Award for dining and accommodations. Conveniently located just a short walk from the town's main street and Shaw Festival. 140 elegant guestrooms. ... more   less 
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Also Known As:
Queen`s Landing Hotel Niagara-On-The-Lake
Queens Landing Niagara Lake
Queens Landing Hotel
Hotel Queens Landing

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