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“Beautiful Hotel”
Review of Queen's Landing

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Queen's Landing
Certificate of Excellence
Ancaster, Canada
Level 6 Contributor
288 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Beautiful Hotel”
Reviewed 28 May 2014

This is a very beautiful hotel with great rooms. The beds were super comfy and resturants were awesome , now they are fine dinning though. The property is well kept and has some good water views.Very clean and friendly staff , we found it close to the main strip only a short walk away and its a scenic one. Great area

  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
Thank BRETTPAULNATALIE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 31 May 2014
Dear valued guest - we are so pleased to be your 60th review here on TripAdvisor! Receiving a 5 star rating from a traveler such as yourself is an honor for us! We appreciate all your compliments on the hotel, our services and our town.

The flowers are in full bloom and the sun is shining in Niagara-on-the-Lake. Be sure to come and stay with us again.

All our best,

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,487 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (331)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
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English first
Elizabeth, Pennsylvania
2 reviews
Reviewed 27 May 2014

My husband spent 3 wonderful nights at Queen's Landing Hotel 5-21 through 5-24. The room was beautiful (king bed, corner gas fireplace)and impeccably clean. I had told them we would be celebrating our 35th anniversary while there and they had a beautiful, long stemmed rose in the room each day. My husband and I can't say enough good things about the entire staff. Everyone was friendly, pleasant, very helpful and if we could have brought our bellman/valet, Sebastian, home with us we would have. A very personable, accommodating young man who had just started days before. Ashley and Amanda (*front desk personnel) were also on top of their game. We made the right choice when we chose to spend our special anniversary here. We had one dinner in Tiara - beautiful restaurant but be forewarned - very pricey. All in all, Queen's Landing is a great place!
a great place

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank Mickidmouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 31 May 2014
Dear valued guest - I wanted to thank you for making Queen's Landing your first post here on TripAdvisor! We were so pleased to read that you truly enjoyed your time here with us. Sebastian is a new team member this season and he is already making quite a first impression on our guests. Thank you for your compliments on his service as well as the ladies on the front desk. I will be sure to pass along your praise to them!

Enjoy the summer ahead and please do come and visit us again soon!

Lily Kszan
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Grosse Pointe, Michigan
Level 5 Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 May 2014 via mobile

Niagara River view room is a must. Premium King with a jet tub and the Romance package my husband requested made our " Anniversary Night very special. Avail yourself of all the amenities of their sister hotels with the free shuttle. Spas galore. All the staff at all the Vintage Hotels couldn't have been more helpful and accommodating. Can't wait to come back on our next special occasion.

Stayed May 2014, travelled as a couple
Helpful?
Thank Judy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 21 May 2014

Stayed at the Queen's Landing this week overnight and the historical beauty isn't ageing well. It's time for a major renovation. In too many areas you could tell that it had been painted and repainted, and there was peeling and scuffs and chips and bangs. The small meeting room we were in looked very tired with many ceiling issues (water damage that had never been fixed), dusty webbed chandeliers, stained carpets etc. In the rooms it was much the same. They had redone the bathroom in the room and it was clear it was done with a total tear down - the result was pristine and gorgeous.
The food and drink were way below average. If you do choose to stay here, don't waste your money eating on site when when there are so many amazing spots in NOTL. The breakfast buffet was nothing more than your basic cheap hotel free breakfast. Our buffet lunch had salads that tasted like they came from a tub at Costco, and the hot items looked like muck. Most didn't even try them. The fruit and fresh salad veggies were all very good though. The bar area also needs some serious work - I think most people in wine country expect a good house wine and this was certainly not the case - the cab sav was sweet and cheap tasting. The martini's were pretty bad too. The highlight was the staff, all very friendly, accommodating and keen. All in all, you expect way more quality from the Queen's Landing, especially with the prices you pay. It did not deliver.

  • Stayed May 2014, travelled on business
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Helpful?
Thank KNelBNel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 26 May 2014
Hello Beth - I wanted to take the time to respond to your post here on TripAdvisor following your recent corporate stay. We take all customer feedback very seriously and work hard to make improvements in our offerings based on our guest's experiences and suggestions. We are disappointed that you felt our hotel is showing signs of aging when we have had a busy couple of years making lasting improvements to our guestrooms, meeting rooms, public areas, restaurant and pool and fitness area. Our engineering and housekeeping departments take a tremendous amount of pride in their work and receive compliments daily from our guests

In terms of our culinary offerings - we are proud to be in the top 5 restaurants in Niagara-on-the-Lake as voted by our guests here on TripAdvisor. All of our menu offers, including buffets, are created from fresh, local ingredients and prepared by a team of professionals in our extensive kitchen. We are sorry that you feel we are way below average - this is a surprise to us.

As with any and all feedback, I have shared your comments with our department heads in order to better serve guests in the future.

Sincerely,

Lily Kszan
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Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 May 2014

Our waitstaff at the restaurant Rudy and Annie were amazing. I've eaten at several top restaurants and the service here is the best. Great dinner while watching the sunset. The produce used is so fresh and the food wonderful without being too creamy unlike lots of other fine dining restaurants.

  • Stayed May 2014, travelled as a couple
    • Value
    • Service
Helpful?
Thank Allyzabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 22 May 2014
Dear valued guest - I wanted to thank you for sharing your recent experience here on TripAdvisor following your dinner in our Tiara Restaurant. You are right - we have a great mix of amazing food, service and ambiance. So nicely put! I too agree that our culinary offerings are not typically heavy foods - our Executive Chef believes that keeping foods natural is best! We receive rave reviews on this website for Tiara Restaurant as well and are proud to offer our guests a unique culinary experience.

We just started offering a new menu for the spring and summer season - we are looking forward to more compliments on our menu items!

Yours truly,

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 May 2014

What an amazing trip! My boyfriend and I stayed here for two days for the Victoria Day long weekend, and we wish we stayed longer! The building is beautiful, it's a short walk to the main road, and the beds? Heavenly. The staff is AMAZING, making great recommendations for daytime activities and restaurants. An overall perfect experience!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Samantha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 22 May 2014
Hello Samantha - thank you for choosing to spend your long weekend with us here at Queen's Landing! This time of the year is simply perfect for a visit to Niagara on the Lake! There is so much to see and do in the spring and summer and it sounds like our staff helped with suggestions of how to fill your days!

We appreciate you taking the time to share your experience here on TripAdvisor and hope we can welcome you back again soon!

All our best,

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Meaford, Canada
1 review
Reviewed 17 May 2014

As soon as you arrive at Queens Landing the good Service starts.
From the greet at the Front desk to to Rose in the restaurant.
Every day my Wife received a beautiful flower[rose],the History is plain to see in this Wonderful Property.

Room Tip: All rooms are excellent,Bedding is top of the line,2 x sinks.5 piece Bathrooms, Bottled Water everyt...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichSharon2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 22 May 2014
Dear valued guest - I wanted to thank you for posting this review on TripAdvisor. We truly appreciate hearing feedback from our guests and enjoy being a part of their memorable stays, The title of your post is simply perfect as we are known for our high guest service standards and we thank you for having that be the most important aspect that you remember about your stay!

Please do come and see us again soon!

Yours in hospitality,

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Queen's Landing

Property: Queen's Landing
Address: 155 Byron Street | P.O. Box 1180, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Niagara-on-the-Lake
#2 Family Hotel in Niagara-on-the-Lake
#2 Spa Hotel in Niagara-on-the-Lake
#3 Romantic Hotel in Niagara-on-the-Lake
#4 Luxury Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Queen's Landing 4*
Number of rooms: 140
Official Description (provided by the hotel):
Stately Georgian-style mansion overlooking the scenic Niagara River and Lake Ontario. #1 hotel in Ontario on Conde Nast Gold List 2010 and CAA/AAA Four Diamond Award for dining and accommodations. Conveniently located just a short walk from the town's main street and Shaw Festival. 140 elegant guestrooms. ... more   less 
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Also Known As:
Queen`s Landing Hotel Niagara-On-The-Lake
Queens Landing Niagara Lake
Queens Landing Hotel
Hotel Queens Landing

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