The hotel is situated on a beautiful property walking distance from the main street Queens) in downtown Niagara-on-the Lake. Most staff (except for one front desk girl who must have lost the ability to smile) were amazing. I must point out Laura, Kelly, Athena, Sebastian, Frank and all the young bell hops (who went and get our bikes, helped us with luggage, opened doors, etc with smiles a friendly greeting all in 35 - 40 C heat). I must also point out that housekeepers were friendly, smiled and kept the rooms very clean, unfortunately I did not get their names. The manager on duty, Fernando, resolved a problem with a good compromise solution. He always remained professional.... kudos.
This is a Vintage hotel property. This allows you to use the facilities and shuttle service between 3 hotels located in the town. In our hotel there is a nice pool and hot tub. Careful, on one day with the high humidity and heat (and probably not enough air circulation) the chlorine level in the air did bother our eyes. However, that only happened once, the other times it was very pleasant using the facility. Their gym is "ok". If you enjoy spinning, they offer an organized class in the gym.
The rooms are large. It looks like they have been renovated in the last 3-5 years. Unfortunately the a/c units are built into the windows. In our room it was quite loud. However, after a day of activities, the "hum" put me to sleep. One negative, the mattresses; they really do need to be changed. My wife did not mind it much, but, I believe, I was sleeping on the side that sunk in most. The hotel has obviously tried to extend their lives by lining the mattress with foam. The room has a small refrigerator (brilliant!), Kuerig coffee machine (again brilliant!), a nice size plasma TV, a safe and plenty of storage space. The bathrooms have definitely been renovated (very clean!). Shower head water pressure is on the low side.
The hotel is located at the edge of a bike path that leads all the way to Niagara Falls (42 km round trip....excellent path!). There is a lot to do in the area. The wineries are excellent! The town center has many shops in which you can find local made goods. many excellent restaurants in the area. Unfortunately, our experience at the hotel's restaurant wasn't good (I'll post my review in the next couple of days).
What makes this hotel? In two words: their service and property. We would return, no doubt.
- Official Description (provided by the hotel):
- Stately Georgian-style mansion overlooking the scenic Niagara River and Lake Ontario. #1 hotel in Ontario on Conde Nast Gold List 2010 and CAA/AAA Four Diamond Award for dining and accommodations. Conveniently located just a short walk from the town's main street and Shaw Festival. 140 elegant guestrooms. ... more less
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- Also Known As:
- Queen`s Landing Hotel Niagara-On-The-Lake
- Queens Landing Niagara Lake
- Queens Landing Hotel
- Hotel Queens Landing