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“A great anniversary weekend!” 5 of 5 bubbles
Review of Queen's Landing

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Queen's Landing
Certificate of Excellence
Markham, Canada
1 review
“A great anniversary weekend!”
5 of 5 bubbles Reviewed 14 July 2014

We stayed in the dock-master suite, celebrating our 15th anniversary and had a fantastic time.
it started off perfectly - with both Ashley and Athena (her supervisor) handling our questions and comments with a ton of professionalism and care. Wonderful people. We used many of the facilities - the pool, hot-tub and sauna were fantastic. The food at the grill (had drinks, appetizers and 2 breakfasts there were fantastic as well.) Gerry, who was our waiter in the dining room was great! All so friendly and accommodating. We really enjoyed the dock master suite. Separated from the rest of the hotel (though not by too much), we were a little concerned at first, as it's quite an old building. Once inside the suite, you will be very happy - well furnished and very sizable - and incredibly quiet.!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JGH24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 17 July 2014
Dear valued guest - I wanted to take the time to thank you for your post here on TripAdvisor! How wonderful that we are your first review on the site! We appreciate your compliments on our service team that took care of you while in-house - I will be sure to recognize them for their professionalism.

Our Dockmaster suites are extremely popular and offer our guests a very unique accommodation here at Queen's Landing. They provide privacy in an upscale setting - the building is original from 1831 but has had several improvements over the years to provide comfort for our guests.

Please do enjoy your summer and come and see us again!

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,379 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (311)
Date | Rating
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English first
Knebworth, United Kingdom
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

This was the first night stay of a two week holiday across Canada.
We arrived tired after the flight and car journey from Toronto airport.
However we found the hotel welcoming, very comfortable and of a very high standard.
Niagara on the Lake is an attractive town, in contrast to the rather tacky elements of
Niagara Falls.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Liz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 12 July 2014

My wife and I stayed at the Queen's Landing Hotel during the Canada Day long weekend. It was a nice hotel but nothing special. The lobby and hallways seemed a little out-dated. Our room was an average size but clean. The only part that I felt needed to be a little bigger was the washroom. We really didn't have a nice view which consisted of their back parking lot. Another thing I noticed was that the air conditioner made a lot of noise while it was on (temperatures were hot with high humidity when we went) throughout the entire night.

Overall, their was nothing memorable about the hotel. Just your average hotel. Just one of those places where you don't have anything bad to say but you don't really have anything good to say either. My advise is to try something else for the type of money being spent.

PS. What's with the $15 resort fee - tacky!! Things like parking and wifi, should already be included in the price.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 17 July 2014
Hello Mike - I wanted to respond to you here on TripAdvisor following your recent stay. We were sorry to read that your time with us was not memorable. We do have a variety of room types on different floors with different views. We are sorry that your guestroom did not have a view that you enjoyed however not all rooms can overlook the river or gardens, although most do. We could have been sold out on the night that you stayed with us.

Our resort fee includes on-site hotel parking, wireless internet, daily newspaper, evening turn down service, use of hotel shuttle van and access to all our hotels pools and fitness facilities as well as healthy living classes. We do find that this fee is less than most hotels and offers our guests more value.

We hope that you will give us another chance to have a memorable stay in the future.

Sincerely,

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
Level Contributor
178 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 11 July 2014 via mobile

Enjoyed our 2 night visit, Niagara-on-the-lake is always a relaxing place to visit with so many activities and wonderful hotels to enjoy. Queens Landing is definitely one of the best in the area and boasts Georgian era architecture and it's rooms cater to business conferences, weddings and tourists. Our room, which was at the back of the hotel, had a nice view of the harbour with appropriate 4 star amenities, comfortable beds and a newly renovated washroom. The front desk staff were more than helpful. The breakfast buffet we had in the dining room was better than an average hotel breakfast, but not as good as the one we have had at its sister property Pillar and Post, where greater variety (smoked salmon, cheeses, nuts, dried fruit, etc) and made to order eggs made our day. I would definitely suggest this improvement to QL. The view from the dining room was great, and we were seated near the windows, which is highly recommended. Dinner in the lounge was top notch where we were seated on the beautiful patio, the lamb skewers we had was cooked to perfection, my wife's market fresh fish of the day was a deliciously flaky white fish which was also done very well. I would recommend dinner in the lounge for all visitors. Unfortunately we did not use the nice looking pool or the fitness area so cannot comment on it. Overall, a lovely hotel we would recommend, to which we will return one day.

Stayed July 2014, travelled with family
Helpful?
1 Thank Sohail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 17 July 2014
Hello Sohail - we wanted to thank you for taking the time to post your review of Queen's Landing following your recent stay. It sounds like you had a lovely time and we appreciate your recommendation for others to come and stay with us! This time of the year is simply amazing in Niagara-on-the-Lake and guests rave about the town in full bloom!

We hope that you will come and stay with us again!

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madoc, Canada
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 10 July 2014

stayed at the lockmaster suite next to main hotel as a 50th anniversary getaway.Rooms at main hotel were not available. Overall our stay was great as we toured the area. This overflow buliding is overpriced and is in need of some maintenance... Outside appearance poor and entrance stairs and railings in poor shape.Found windows unlocked ( almost unlockable ) and need to be replaced.. These concerns were relayed to front desk staff. Bathroom and sitting room were comfortable and main hotel spa was great. I'm sure main hotel rooms are great, but this facility was overhyped and overpriced. We were using gift certificates from our 50th anniversary.

Room Tip: look the room over before agreeing to stay.
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  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank delta155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 18 July 2014
Dear valued guest - I wanted to reply to your post here on TripAdvisor following your recent stay. Our Dockmaster suites are extremely popular so we were sorry to hear that you did not enjoy the historic building. These heritage suites have received many updates and improvements over the years however we have kept most of the building intact for historic reasons, such as the porch, flooring and windows. I have passed along your comments about the wood on the porch to our engineering department so they can investigate and improve.

We are sorry that we were sold out of hotel rooms when you stayed with us as we would have gladly moved your party to the main building. The Dockmaster suites are typically sold out each night as well as there are only 4 of them and guests often request and re-book these rooms.

Please do remember us in the future for another stay.

Sincerely,

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

We got married on the 21st of June at Queens Landing -
I was quickly grouped up with Colleen as my coordinator to help us with the planning process. I cannot say enough about how fantastic she was to work with, I felt like she was almost another bridesmaid. There are so many details to go over and it wasn't even overwhelming with her help. She was always there with a prompt reply whenever I had any questions (and I had a bunch) and you could tell she takes pride in things going well. I'm so happy we went with this venue.
I felt so glamorous the day off and everything was really looked after. The great thing about this venue if you have the ceremony and reception in the same place your guests don't have to worry about traveling expenses (and late guests!) I chose to get married at 4, had a cocktail hour at 5 (if you are choosing hors d'oeuvres consider the shrimp WE LOVED EM!) and then reception starting around 6:30 so there wasn't a big lull for guests to be waiting around. It's also nice for guests if they wanted to change shoes or touch up their makeup ...their rooms were an elevator ride away. Also nice for older guests who want to check out early or if you have small children - they can sneak up with a sitter for the remainder of the evening.
We hopped outside for pictures (there are tuns of great spots on the property!! Even if it was to rain, its so nice inside there are tuns of options, it just takes away your stress.
The food was fantastic we had the Beef Tenderloin and Salmon our guests raved that the food was the best they had ever had at an event. I decided to bring my own decor with paper flowers and I ordered a couple of the large trees from Clippings that worked out great. Colleen coordinated bringing them in from our ceremony space into the reception area. With our package we also received a free nights stay in a really swanky room that was amazing! It just went so smoothly. All in all there is nothing I would have changed about our big day. We were just so happy with everything- I give this venue my highest recommendations. It's not cheap but its worth every penny. I cannot wait to go back for our anniversary. :) Thanks again Queens Landing!

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank LMC647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQueenslanding, General Manager at Queen's Landing, responded to this review, 12 July 2014
Dear valued bride: What a terrific posting here on TripAdvisor following your spring wedding at Queen's Landing! Thank you for sharing so many details of your day and the offerings from the hotel. It is brides like you who provide the best testimony for our services and your recommendation for other brides to choose us for their special day is very much appreciated.

I will be sure to thank Colleen on your behalf - she is a busy lady with all our spring and summer weddings but she does her best to make sure that each bride is well and truly taken care of.

See you again soon!

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
4 of 5 bubbles Reviewed 9 July 2014

From start to finish, this was a very nice experience. Joanne and Tiffany were great and very accommodating. The food was fabulous, the service impeccable - would definitely recommend for any business event.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dpenticost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Queen's Landing

Property: Queen's Landing
Address: 155 Byron Street | P.O. Box 1180, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Niagara-on-the-Lake
#2 Spa Hotel in Niagara-on-the-Lake
#2 Family Hotel in Niagara-on-the-Lake
#3 Luxury Hotel in Niagara-on-the-Lake
#3 Romantic Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Queen's Landing 4*
Number of rooms: 140
Official Description (provided by the hotel):
Stately Georgian-style mansion overlooking the scenic Niagara River and Lake Ontario. #1 hotel in Ontario on Conde Nast Gold List 2010 and CAA/AAA Four Diamond Award for dining and accommodations. Conveniently located just a short walk from the town's main street and Shaw Festival. 140 elegant guestrooms. ... more   less 
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Also Known As:
Queen`s Landing Hotel Niagara-On-The-Lake
Queens Landing Niagara Lake
Queens Landing Hotel
Hotel Queens Landing

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