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“Beyond expectations through service and excellence.”

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The Pillar and Post Inn, Spa and Conference Centre
Certificate of Excellence
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Beyond expectations through service and excellence.”
Reviewed 2 October 2007

From the moment my wife Andrea and I stepped through the entrance of the Pillar and Post the stress and pressure of the world outside simply washed away. The first few moments of being greeted at any hotel is the interaction that can set the stage for the entire visit. Not only were we greeted, by no less than three professional people, but we could tell instinctively that they truly cared about us and our needs. We were greeted with sincerity and warmth. It is this human element that separates Vintage Hotels from the rest. We have stayed at many fine properties and can distinguish quickly, people who are mindlessly following generic service training modules from those that go beyond policies into the unique world of genuineness and true sincerity. The team at Pillar and Post truly live service excellence. All staff throughout our entire visit took the time to stop, look us directly in the eyes and say either ‘good morning, or ‘can we help you in any way’.

Our room was the true definition of comfort. Great care has obviously been taken to accommodate a wide variety of guests from the comfort of the business desk and chair to the warmth of the fireplace. The cleanliness and comfort of the bedding and room as a whole is well above our expectations.

One visit to the spa and salt water pool will quickly convince you to why it is one of the most sought after retreats in Canada. You never feel rushed, or part of a crowd at Pillar and Post. Andrea and I both felt throughout or visit that we were the only ones in the hotel.

The entire staff at the dining area treated us with wonderful service excellence. Heather and Larry both went out of their way to great us and ask us how our stay was. This is going above and beyond the call of duty. This is what makes Pillar and Post different and unique. A visit to Niagara-On-The-Lake is not complete without visiting Paul MacIntyre and his dedicated team at Pillar and Post. Well done Paul!

Neil and Andrea Thornton

Stayed September 2007
1 Thank BusinessCoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,987 reviews from our community

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English first
Pittsford, NY
Level 5 Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 28 July 2007

Way over priced! Other than the availability of the pools (nothing great) in warm weather, this is nothing to write home about. The room and grounds have seen their days. While the rooms are adequate in size they offer nothing extra or special. Reception staff is friendly and they get the higher marks. Try a Bed & Breakfast. There are many in the area and they have beautiful gardens and I would expect that everything else about a stay would be better than the Pillar and Post. Way over rated. The web pages are beautifully written, the lodge is not. At $300 plus a night they still want $10 for an internet connection! Go elsewhere.

  • Liked — Only the pool
  • Disliked — Over rated and over priced.
  • Stayed July 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6 Thank tvladv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent, Ohio
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 July 2007

Nice room, bed was soft and fluffy, but nothing wonderful. The pool was ok, nothing great. Dinner was wonderful and with some local wines was the best part of the stay. A bit overpriced, and there are other local Bed & Breakfasts out in the area for lots less that are just as nice.

  • Stayed July 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
1 Thank IzzyH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pillar and Post Inn, Spa and Conference Centre

Property: The Pillar and Post Inn, Spa and Conference Centre
Address: 48 John St | P.O. Box 1011, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Niagara-on-the-Lake
#5 Family Hotel in Niagara-on-the-Lake
#6 Business Hotel in Niagara-on-the-Lake
#6 Luxury Hotel in Niagara-on-the-Lake
#8 Romantic Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Pillar and Post Inn, Spa and Conference Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, ranked one of the top 25 spas in Canada by the Spa Association of Canada 2016. The Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation. ... more   less 
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Also Known As:
Pillar And Post Niagara
Pillar And Post Hotel
The Pillar And Post Hotel
Inn Pillar Post
Pillar Post Inn
Pillar & Post Hotel
Pillar & Post Niagara Lake

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