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“Not the Best of the Vintage Hotels Options, but pleasant”

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The Pillar and Post Inn, Spa and Conference Centre
Certificate of Excellence
Buffalo, New York
Level Contributor
124 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Not the Best of the Vintage Hotels Options, but pleasant”
Reviewed 12 January 2014

The Vintage Hotels group includes a six other locations, with the Prince of Wales Hotel as our family favorite. However, my Rotary E-Club (an online Rotary club) recently held our holiday dinner at the Pillar & Post's Cannery Restaurant. Every meal was excellent. Service was excellent. So the restaurant was a good choice for our group dinner.
The hotel itself is looking a little worn. My impression is that it might host lots of conferences and take a beating from the volume. Despite the appearance of wear, everything was clean and neat.
Our room was spacious. The bed was comfortable. And being outside of the center of Niagara-on-the-Lake, it was really quiet.
Laurie hasn't used the spa, but some of our club members have and they rave about it. So if you are interested in a good spa experience, this might be a good choice.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, 13 January 2014
Thank you for taking the time to share your feedback on your recent stay with us. It is certainly not our intention to give such a poor impression of our hotel and we are so sorry that you were made to feel this way. As for the appearance, the Pillar and Post is known for its charm however, we are currently working on the appearance of the hotel and making several changes to be more appealing and better functioning for all of our guests. We very much appreciate all of your comments and we hope you consider staying with us again the next time you are in town, so we might show you the quality hospitality you expect and deserve.
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (456)
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English first
Woodbridge, Canada
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 January 2014

This is our 3rd time coming back to Niagara on the Lake and all 3 times we have made sure to make time into coming to The Pillar and Post Spa! It is fantastic! The spa has everything you need to rejuvenate yourself along with wonderful staff. The place is very clean, massages are great, great relaxing section and LOVE the outdoor spa. Don't forget to bring your bathing suit! That's the best part!! We went for New Years and we spend a good morning at the spa. Loved the hot whirlpool outside in the cold.
It was fantastic! See you again soon in a few months

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank Mareens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, 13 January 2014
Thank you for your favorable review. It is great to see that our efforts to provide our guests with a wonderful guest experience have been achieved. We appreciate all feedback and it is always nice to see a guest has enjoyed their time with us and at the spa. We do hope to see you again in the near future.
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Milverton
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 January 2014

Almost everything about this hotel was A-1. We had booked a room with a king size bed but the room they had assigned had a queen. They rectified this problem right away and we ended up with a room with outside access, cozy fireplace and beautiful four poster bed. Our package included dinner from a preset menu and was awesome. Our room was short of linens and paper products but I suspect this is because they didn't expect the room to be used. My only regret is that we only stayed one night. Staff were friendly and very accommodating. The outdoor hot tub was amazing!!!!

Room Tip: Our room was located at the rear of the hotel, with outside access. We had to walk outside to the ma...
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  • Stayed January 2014, travelled as a couple
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Helpful?
Thank Donald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, 13 January 2014
Thank you so much for your favorable review. It is always great to see that our efforts to provide our guests with an excellent guest experience have been achieved. We appreciate all your wonderful compliments and it is always nice to see a guest has enjoyed the amenities and extra's that the Pillar and Post offers. We do hope to see you again in the future. If you do return to the area please be sure to advise that you are a repeat guest!
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Pissouri, Cyprus
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 January 2014

Two night ladies getaway . Fabulous service nothing to fault. Being part of vintage inns it was possible to take our meals in other hotels as well and use their shuttle service to go back and forth between the hotels. As a result we ate in the Queens Landing the King Edward and the Pillar and post. We took the meal plan they offered which is worthwhile since the food is outstanding. And of course the spa...nothing to fault. Local wineries we also recommend taking the time out for , as well as the walking path to the falls

  • Stayed June 2013, travelled with family
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Helpful?
Thank Debi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, 9 January 2014
Thank you for choosing the Pillar and Post for your ladies week-end getaway. It means a great deal to the staff to receive such wonderful comments from our guests .We appreciate you taking the time to do so. We hope to see you again on your next visit to Niagara on the lake.
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Waterdown, Canada
Level Contributor
95 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 7 January 2014

For the second year in a row we have made the "Pillar and Post" dining room our choice for a getaway evening.
Festively decorated, for New Years, yet still oozing the homey, warmth of an old inn.
Absolutely a wonderful place to visit and enjoy a quiet dinner for two.
We were seated at our table, unfortunately adjacent to an outside wall and a window, and it was terribly drafty.
It was a very cold night outside and the air was literally flowing through and around the window.
Fortunately our request to change tables was met with a smile, and prompt offer of a table by the fireplace.
From that point on it was just a lovely evening.
Our server was the same gentleman as last year, pleasant, professional, and attentive.
The meal, was absolutely delicious, all five courses.
We languished over coffee, and dessert, and left feeling that our choice to dine here was once again a good one.
To the wait staff, the kitchen and the management, thank you , I enjoyed the value for my dollar..

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank GEJLS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
1 review
Reviewed 7 January 2014

Arrived around 3pm on Dec 30th greeted with a smile! Room was ready, settled in quickly them met up with family.

Our room was on the first floor on teh way to the pool, very central which was great I beleive the room was 146. The room itself had 2 double beds...I wish hotel woudl do 2 queens, double are sooo small! The room was a good size with flat screen tv, in room safe, iron and ironing board plus robs. Beds were good, the linens were good too. The bathroomwas a good size with very plush towels and the shower presure was good.

Quickly got setteld and headed back to lobby/firepalce to visit with family the rest of the afternoon. The Bar right by us and kept our drinks filled, which was great! not sure on pricing everyone else bought :)

Left for a bit for rehersal at Jackson Triggs Winery...whcih was beautiful, my uncle's company built it.

Dinner that night was at the syndicate in Niagra Falls - great food.

Came back around 9pm...headed to the pool and hottub, VERY NICE!

Wedding wasnt till 5pm of the 31st...so we ahd the day.

Had breakfast in the dinning room - nice selection, pricy, but expected it at the Pillar & Post. Went into town for some shopping...very cold! Came back for lunch at Lounge - Sweet Potatoe Soup...yummy! Price, not bad. Got ready for wedding at JT's.

Appitizers and Drinks at Pillar & Post were great...the pre room though was small for 175 guest. Dinner was served at 7:35...Goat Cheese tarlet for first course, it was ok not a goat cheese fan. Second course was beef ternerloin whcih was done perfectly! Desert was choclate lava cake...YUMMY!

the night was topped of with a new Year celebration at midnight with a champaign toast...it was a lot of fun!!

  • Stayed December 2013, travelled with family
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Helpful?
Thank Bonnie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 January 2014

I've spent the day at the Pillar and Post as a guest of the spa many times. I enjoy the pools and spa services. Recently, my husband and his parents and I stayed over for the night; this was my first stay over. I am familiar with the amenities, but was delighted by the additional complimentary services I experienced as stay-over guest.

The Pillar & Post offers free shuttle service to the Jackson-Triggs and Peller Estates wineries; we used this instead of paying for the trolley fee per guest, because we were not picky on the winery. The hotel also shuttles guests to and from any restaurant in town. The weather was cold and the roads were slushy, so we really appreciated the drop-off to the Angel's Inn (a nearby pub with tasty food). The driver was timely, courteous and friendly; a perfect employee choice for the hotel.

Our rooms were outfitted with robes and fridges (and Keurig machines), the spa offers an endless supply of tea and coffee and fruit, and in the mornings, there is coffee and tea in the lobby. We enjoyed lounging in the spa until the "wee" hours of 1030pm (our day started early, we were exhausted).

Small things like being able to sample the face creams and body creams by the spa were appreciated, especially as my skin was parched. I felt welcomed to help myself to any product to try and the girls in the spa even had brand new hair elastics for guests, which I needed for the pools and steam room because I lost my elastic along the way during the day. Finally, I like that we could journey to any of the other Vintage hotels in town and use their spas as well.

In the morning, we used the exercise room and tried to make it to their free yoga class (couldn't, just too hungry for breakfast). It really felt like a resort stay.

The last perk was received after we left--an email to rebook a room within the next 14 days for a free room upgrade to a premium suite. This is a clever idea, and I had such a nice time, that I went ahead and booked two more nights, one for my mum and I in February and one for my two friends and I in May. Thank you Pillar and Post for a lovely stay.

Room Tip: Choose a room near the pool, in the new wing. The older wing (the cannery) is a little spooky for m...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deedeeM123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, 9 January 2014
We are so pleased that you enjoyed your stay with us. We truly appreciate you sharing your lovely experience and taking the time to reflect on your stay at the Pillar and Post Inn and Spa. Our goal is to always provide you with exceptional quality and service to ensure your stay is memorable. Again, thank you very much for your lovely compliments, we will be sure to share this with our staff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Pillar and Post Inn, Spa and Conference Centre

Property: The Pillar and Post Inn, Spa and Conference Centre
Address: 48 John St | P.O. Box 1011, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Niagara-on-the-Lake
#5 Luxury Hotel in Niagara-on-the-Lake
#5 Family Hotel in Niagara-on-the-Lake
#6 Business Hotel in Niagara-on-the-Lake
#8 Romantic Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Pillar and Post Inn, Spa and Conference Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, #1 spa in North America (Spas of America 2007-8), Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation. ... more   less 
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Also Known As:
Pillar And Post Niagara
Pillar And Post Hotel
The Pillar And Post Hotel
Inn Pillar Post
Pillar Post Inn
Pillar & Post Hotel
Pillar & Post Niagara Lake

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