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“Quality Always Top Notch!”

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The Pillar and Post Inn, Spa and Conference Centre
Certificate of Excellence
Reviewed 12 April 2014

My husband and I never plan a celebration such as an anniversary or birthday without trying to include a visit to the Pillar and Post in Niagara on the Lake. We are here again this weekend for our 20th wedding anniversary and the quality of the facilities, and staff is still top notch. From the moment you arrive until the time you leave, they treat us like old friends. It simply takes your cares away.

I have written other reviews about the Pillar and Post with greater detail that you can pull up but just wanted to put out this short review to stay you aren't making a mistake booking your getaway here.

They are working on the outdoor pool today and they hope to have it open by next weekend and that area is a treat in itself....when you're sitting out there on a warm and sunny day, it's resort quality and so lovely!

If you are booking soon, try to get a b&b rate that includes the delicious breakfast buffet in their on site restaurant and I highly recommend the suites above the spa.

Take your cares away and experience this fantastic location.

Room Tip: Above the spa....amazing rooms and close to everything.
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  • Stayed: April 2014, travelled as a couple
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Thank Kelly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded 17 April 2014

We are so pleased that you were able to celebrate another anniversary with us! We truly appreciate you sharing your lovely experience and taking the time to reflect on your stay at the Pillar and Post. Our goal is to always provide you with exceptional quality and service to ensure your stay is memorable. Again, Happy Anniversary to you and we look forward to being part of next year's anniversary celebration!!

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1,395 - 1,401 of 2,120 reviews

Reviewed 9 April 2014

This is the second occasion we have had to spend a night at the Pillar and Post in Niagara On The Lake, Ontario, a gem of a community nestled on the Canadian shore of Lake Ontario, just minutes from the mighty Niagara Falls. Rooms, hallways and really the entire facility was neat and clean, and from the timely check in to our afternoon at the spa, it couldn't have been more delightful. The service is excellent, the staff are accommodating and the facilities are absolutely what you would expect for a quality property. You truly feel like you are in an expertly furnished and decorated old English Manor. Quite lovely, the Cannery Restaurant and its wait staff are ready to wait on you. The spa personnel are gentle and respectful in their work, and a pleasure to be fully pampered by. All in all, you will enjoy your stay, whether just over night or several nights. They will know you by name, and make you feel quite at home.

  • Stayed: April 2014, travelled as a couple
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Thank CandT2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded 11 April 2014

Thank you very much for your kind words. I am thrilled to see that you enjoy and appreciate all of our little added touches. We are very thankful to have such a wonderful staff that truly cares about our guests and their needs. We look forward to welcoming you back!!

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Reviewed 9 April 2014

We stayed at the Pillar & Post in late March 2014. We were advised by family and friends that it was superb and we were definitely not disappointed. The room was large, elegant and extremely well appointed. The fireplace made it very appealing and cosy. The staff were also excellent and helped with directions to the local attractions. We would not hesitate to recommend this hotel and we are looking forward to planning another trip there.

Room Tip: We loved the fireplace.
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  • Stayed: March 2014, travelled as a couple
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2  Thank Shirley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014

We spent a wonderful weekend 40th anniversary escape to the Pillar and Post - the service provided was excellent - staff ensured we were well looked after and were enjoying our stay.
Dinner was awesome and Derek ensured we understood all food choices and the wine was excellent.
It was oblivious that the staff enjoyed their roles and were always happy to assist at all 3 Inn locations.
The Spa was very nice and the hot springs hot tub was great to relax in after a day of touring the town.
Lots to do at this Inn and we will return,

Room Tip: Nice rooms - several choices - in the summer rooms are close to the outdoor pool King rooms were cl...
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  • Stayed: April 2014, travelled as a couple
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Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded 11 April 2014

We are so pleased that you were able to celebrate your anniversary with us, happy 40th anniversary!! We truly appreciate you sharing your lovely experience and taking the time to reflect on your stay at the Pillar and Post. Our goal is to always provide you with exceptional quality and service to ensure your stay is memorable. Again, Happy Anniversary to you and we hope we can be a part of your celebration next year!!

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Reviewed 1 April 2014

First stay at the Pillar an post - had a wonderful night! Staff were great. Check in/out was fast. Stayed in one of the 2 room suites with jetted tub and fireplace - clean and very cozy. Had dinner in the Cannery Restaurant. Awesome dinner.

Stayed: March 2014, travelled as a couple
1  Thank Lynne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded 11 April 2014

Thank you so much for taking the time to let everyone know about your wonderful experience with us at the Pillar and Post. We were happy to be a part of your special birthday celebration get-away and we look forward to seeing you in the near future!

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Reviewed 31 March 2014

The staff was very friendly, staff called us by name at the restaurant which I found was very personal. Pool and hot tubs were clean, loved the outdoor hot tub. Hotel and rooms were clean. The staff could not do enough for us. Excellent experience.

  • Stayed: March 2014, travelled as a couple
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1  Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014

The Pillar and Post is a wonderful spot for a variety of reasons. Great for corporate meetings or just a weekend away. My husband and I just spent a weekend away and the food, service and outdoor hot spring will keep us coming back.

  • Stayed: March 2014, travelled as a couple
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Thank LPtak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded 11 April 2014

We are very flattered by your compliments and your recommendation! We are so pleased that you love the Pillar and Post, for both professional and personal stays!! We look forward to seeing you in the near future!

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Additional Information about The Pillar and Post Inn, Spa and Conference Centre

Address: 48 John St | P.O. Box 1011, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Niagara-on-the-Lake
#3 Spa Hotel in Niagara-on-the-Lake
#5 Luxury Hotel in Niagara-on-the-Lake
#6 Business Hotel in Niagara-on-the-Lake
#8 Romantic Hotel in Niagara-on-the-Lake
Price Range: £141 - £236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Pillar and Post Inn, Spa and Conference Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, ranked one of the top 25 spas in Canada by the Spa Association of Canada 2016. The Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation. ... more   less 
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Also Known As:
Pillar And Post Niagara
Pillar And Post Hotel
The Pillar And Post Hotel
Inn Pillar Post
Pillar Post Inn
Pillar & Post Hotel
Pillar & Post Niagara Lake

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