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The Pillar and Post Inn, Spa and Conference Centre
Certificate of Excellence
Reviewed 14 August 2014

Just stayed for just one night but the service / staff were truly outstanding.
cleanliness and comfort were great. overall experience was very enjoyable. Location is within walking distance of downtown Niagara-on-the-lake, free shuttle service is available.

Room Tip: avoid rooms in the corridor to the swimming pool, lots of traffic, chlorine aroma
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  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ralph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,290 - 1,296 of 2,120 reviews

Reviewed 12 August 2014

Just came back from a girls weekend away at The Pillar and Post Inn.

We had a wonderful time.

We wanted our rooms closer to each other when we arrive and they were very accommodating, and were able to
give us rooms closer together. The girl that helped us was Mandi went out of her way in helping us out.

We will definitely be back.

M. DaCosta

  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Margaret D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded 14 August 2014

Thank you very much for your kind words. I am thrilled to hear that you enjoy and appreciate all of our little added touches. We are very thankful to have such a wonderful staff that truly cares about our guests and their needs. We will be sure to share your comments with Mandi, she will be so pleased!

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Reviewed 12 August 2014

Had a great trip! I would recommend this place to anyone looking for a couples weekend. From the time we checked in, to the time we checked out, not one issue with the hotel and its amenities. Everything was perfect.

Room Tip: Premium King Room is a must
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Alex A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

I went to Pillar and Post over the long weekend for a wedding. The wedding was absolutely beautiful and the food was awesome, the hotel did a great job. While there, everyone was extremely polite and helpful. I recently injured my back and asked my server to change chairs to something higher and she gladly obliged. Then in my mad dash to avoid traffic and get back home I had forgotten to check a drawer and left clothes behind. I called them right away and they found my items and mailed them back to me the same day. The staff remember not only the main things (cleanliness, comfort and customer service) but the little things too; which made my stay pleasant and memorable. I will definitely stay there again.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Laura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded 14 August 2014

Thank you very much for your kind review. We take pride in the service we offer to our guests and we are thrilled to hear that you were able to have all your items returned and promptly! We appreciate you taking the time to share about your stay and we look forward to welcoming you back to The Pillar and Post!

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Reviewed 11 August 2014

We were visiting Niagara on the Lake for the night and stayed at this resort. The staff was extremely nice and friendly, and we even got to check in as early as 11a.m. The resort had a nice atmosphere to it and great amenities, including a wonderful Hot Springs. The food was great, the drinks were great and it is a good location away from the main strip.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Devon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

We had a beautiful premium king room complete with gas fireplace, a nightly rose on the pillow and an included bottle of wine. Facilities were good - it was really nice to relax by the swimming pool after a day of cycling. Food around the pool was quite good, although service very slow. Lunch the first day included a baked brie served with crackers straight from a packet - I would have expected a bit better. The fish and chips were much better. The included breakfast was OK - the breakfast buffet was unremarkable - eggs had been out a bit longer than they should although the omelette's were good made to order. Overall, the hotel was very good although not perfect, and a little overpriced.

Room Tip: Premium rooms are very nice
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Gerard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

My husband and I decided we needed some adult time away from our kids. We choose Niagara on the Lake because of it's beautiful flowers, shops, hotels, spa's and relaxing atmosphere. Perfect for any busy couple looking to rejuvenate their relationship. The Pillar and Post was wonderful from the moment we arrived. Attentive staff upon check in and our room was ready upon arrival. We booked a couples massage at the spa and it was first class. The spa facility was beautiful and our massage was just what the "doctor" ordered. We then checked into our lovely room and headed to the very nice outdoor pool. Pillar & Post is the only Vintage Hotel with an outdoor pool which is what you want on a beautiful summer day. The pool area was very relaxing and they had a wonderful cheese & wine tasting going on in the lobby. What a great afternoon sitting by the outdoor pool drinking wine and eating cheese. That evening we ate at the restaurant at the hotel and had the most wonderful dinner. The filet, appetizers, dessert & beverages were top notch. It was a most wonderful, relaxing and delicious adult night away. I would highly recommend this hotel to any couple looking to re-connect if even for a night away.

Room Tip: We stayed on the second floor and it was nice & quiet. I would imagine rooms around the outdoor...
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank MistyGirl2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded 14 August 2014

We appreciate all your wonderful compliments about our hotel and that you were able to enjoy the spa and the pool and take advantage of some time away from the everyday. It is our goal to exceed all expectations, so to know that we were able to do that for you, means a great deal to our guest service team.

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Additional Information about The Pillar and Post Inn, Spa and Conference Centre

Address: 48 John St | P.O. Box 1011, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Niagara-on-the-Lake
#3 Spa Hotel in Niagara-on-the-Lake
#5 Luxury Hotel in Niagara-on-the-Lake
#6 Business Hotel in Niagara-on-the-Lake
#8 Romantic Hotel in Niagara-on-the-Lake
Price Range: £141 - £236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Pillar and Post Inn, Spa and Conference Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, ranked one of the top 25 spas in Canada by the Spa Association of Canada 2016. The Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation. ... more   less 
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Also Known As:
Pillar And Post Niagara
Pillar And Post Hotel
The Pillar And Post Hotel
Inn Pillar Post
Pillar Post Inn
Pillar & Post Hotel
Pillar & Post Niagara Lake

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