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“Lovely place and hotel”

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The Pillar and Post Inn, Spa and Conference Centre
Certificate of Excellence
Reviewed 19 August 2014 via mobile

The hotel amazed from arrival, lovely surrounding, Niagara on the lake is a stunning place and the local bars and pubs are also lovely, rooms are stunning, luxurious and comfortable, spa facilities second to non, and the staff are lovely, recommend to anyone

Stayed: August 2014
1  Thank Kieran W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded 20 August 2014

We are so pleased that you enjoyed your stay with us. We truly appreciate you sharing your wonderful experience and for taking the time to reflect on your stay at the Pillar and Post Inn and Spa. Our goal is to always provide you with exceptional quality and service to ensure your stay is memorable. Again, thank you very much for your lovely compliments, we will be sure to share this with our staff!

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1,313 - 1,319 of 2,149 reviews

Reviewed 19 August 2014

Took my wife to this hotel for an overnight stay on Thursday night of last week. Just as a romantic getaway. Booked the stay based on a friend's recommendation. Although a very expensive booking for a single night, we are glad we went here. It was a beautiful hotel and amazing landscaping and beautiful pools, spas, etc. We will surely check out the other 2 hotels as part of the Vintage Hotel Collection, sometime in the future. Below I've just quickly put together a small list of the good and the bad from what we personally experienced during our stay.

The Good:
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Huuuuuuge room, in fact probably the biggest we've ever seen. Definitely get upgrade to Premium room with king size bed and jetted tub. We stayed in from #251 and it was gorgeous.

Beautiful gardens everywhere. Be sure to take a walk outside all around the hotel and check out the gorgeous gardens and fresh flowers everywhere.

Friendly employees. I don't believe we had a single employee pass by us once in the hallway without a nod or a smile. Its much appreciated when the employees make a guest feel welcome in their hotel. Furthermore at one point I passed by an employee who even acknowledged me by my first name. For someone I've never met before to be trained on knowing the guests names; gets huge brownie points with me.

Hot springs was very beautiful and relaxing. Definitely be sure to check this out down on the Spa area just past the lounge. Luckily we were the only 2 in it for one point in time, which makes it even more romantic and relaxing. Just check back every now and again to see if in use.

Lots of parking. Was very happy to see the parking available right up by the front door. Parking wrapped all around the building.

Buffet breakfast was amazing, fresh to order omelettes and waffles. This was a $17.00 upgrade for each of us and another well worth upgrade. Our waiter (asian) was amazing. I asked for a chocolate milk, and he didn't believe they had any. He wanted to look anyways and came back with 2. Along with my orange juice. He was willing to to go above and beyond to make sure we were content.

The spa was very good. My wife made repeat bookings to go back for treatments, so she was a huge fan. I believe I read it was rated one of the top 5 spas in all of Ontario.

The Bad:
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No light in the stand up shower, so it was difficult to see. Was quite surprised. We have a similar shower in our home and have a pot light in the ceiling for necessary light. Wife found it dark and gloomy in the shower.

Over one hour to bring out dinner once ordered. We ate at the Cannery restaurant in the hotel. From the time we ordered our entrees until it was delivered to us was well over an hour. For just 2 dishes! We were almost late for our massage appointments due to this mishap. And we had given ourselves 2 hours of time between the 2 bookings.

Burnt out light bulb in bathroom upon arrival, called maintenance to replace. Not a huge deal I suppose but something they should inspect between guests checking out.

Dinner menu was limited, if not a fan of seafood. This was at the Cannery restaurant. My wife and I are neither fans of seafood. So either steak or there was one noodle meal were your only alternatives.

Bit of an older crowd, most of the guests have retired back to their rooms by 9pm at night - bar area was like a ghost town.

Not a good window view. The ONLY real downside to our room was a view of a asphalt roof top out our window. Don't expect to look out and see much.

Room Tip: Upgrade to a premium room is well worth it. These rooms are the size of a small house!
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank white_rice76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

Took my wife and a couple friends there for a two nights stay. Magnifique ! Flowers all over the place, Inside and outside. The rooms are large and very clean. My wife had a rose on the bed every night. The food and the service in the Carriages diningroom is excellent. Wine selection very ggod.

  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Pierre T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014

Niagara on the Lake is a picture-perfect little town with the most beautiful flowers cascading from every window, and quaint shops, many hotels, spas, and wineries from which to choose.
My husband chose The Pillar and Post hotel for a 5 day family trip with our three college-age children and everyone was very happy. Our two rooms were very perfectly equipped, spacious, comfortable, and very quiet at night. Attentive staff--from housekeepers to waitstaff to spa staff and repairmen--were extremely friendly and helpful. We had to speak to the manager about an unexpected change in our plans and he as well as the other front desk team members were extremely accommodating and professional. We were very appreciative of their kindness and understanding.
Outdoor and indoor pools were clean and well maintained and the whirlpool were so nice to have available. Hotel gym was small but very adequate, the spa was beautiful with great services--we used all of these facilities and were very pleased.
We ate breakfast, lunch and dinner at the hotel restaurant a number of times and every meal was excellent--no exceptions. At dinner one night when our son asked for his prime rib to be cooked a bit longer, it was promptly replaced by a more well-done piece that was perfect.
The friendly servers often shared great tips for things to do in the area which we found to be very helpful. I remarked to one waitress that this must be a great place to work because every employee seems so happy and she didn't hesitate in telling us that she loves her job and her colleagues and has worked there for many years. Happy employees definitely impact your stay, especially when you book for a number of days.
The beautiful town with great restaurant options is less than a 1/2 mile walk but our kids enjoyed eating at the hotel most of the time. We usually drove and had no problem parking in the bustling town. The hotel does provide shuttle service to town too.
The Shaw Festival (of plays) is another area option not to be missed--we saw two plays that were terrific. A 20 minute drive to Niagara Falls (Canadian side viewing is best) was definitely worthwhile too.
Thanks to The Pillar and Post for a great family trip!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded 20 August 2014

We are so pleased that you were able to enjoy a family getaway with us. We truly appreciate you sharing your lovely experience and taking the time to reflect on your stay at the Pillar and Post. Our goal is to always provide you with exceptional quality and service to ensure your stay is memorable. We hope we can be a part of your getaway next year!

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Reviewed 15 August 2014

Our company recently experienced an extremely well organized and successful Leadership Meeting held at the Pillar and Post Inn. Food was exceptional! A highly recommended location for your next business event.

  • Stayed: May 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank VanessaCD66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded 20 August 2014

We are thankful for your comments and for choosing the Pillar and Post for your corporate meeting. It means a great deal to the staff to receive such wonderful comments from our guests. We appreciate you taking the time to do so. We hope to see you again on your next visit to Niagara on the lake.

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Reviewed 15 August 2014

Took my wife to the Pillar and Post for a one day birthday break. We organized the wine trolley tour, and the bar staff had us fed and watered in 30 minutes to make that happen. The room had a huge super king bed, was clean and had a decent sized bathroom. My wife took in a massage at the spa the next morning. Breakfast was quite nice albeit 17.50 for buffet, and the spa seems expensive, but I'm sure in line with spa's elsewhere. We very much enjoyed out stay and would stay again without hesitation.

Room Tip: It's about a 5-10 minute walk up to the main strip. There is a hotel shuttle that can take you...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank cxgrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded 20 August 2014

Thank you so much for taking the time to let everyone know about your experience at the Pillar and Post. We were happy to be a part of your wife's special birthday celebration get-away. We look forward to seeing you in the near future!

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Reviewed 14 August 2014

Just stayed for just one night but the service / staff were truly outstanding.
cleanliness and comfort were great. overall experience was very enjoyable. Location is within walking distance of downtown Niagara-on-the-lake, free shuttle service is available.

Room Tip: avoid rooms in the corridor to the swimming pool, lots of traffic, chlorine aroma
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  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ralph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pillar and Post Inn, Spa and Conference Centre

Address: 48 John St | P.O. Box 1011, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Niagara-on-the-Lake
#3 Spa Hotel in Niagara-on-the-Lake
#5 Luxury Hotel in Niagara-on-the-Lake
#6 Business Hotel in Niagara-on-the-Lake
#8 Romantic Hotel in Niagara-on-the-Lake
Price Range: £136 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Pillar and Post Inn, Spa and Conference Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, ranked one of the top 25 spas in Canada by the Spa Association of Canada 2016. The Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation. ... more   less 
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Also Known As:
Pillar And Post Niagara
Pillar And Post Hotel
The Pillar And Post Hotel
Inn Pillar Post
Pillar Post Inn
Pillar & Post Hotel
Pillar & Post Niagara Lake

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