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“A great weekend retreat in wine country”
Review of Shaw Club Hotel

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Shaw Club Hotel
Certificate of Excellence
Reviewed 7 June 2011

We stayed at the Shaw Club Hotel for 2 nights right before the start of tourist season, mid-spring. Needless to say, it rained throughout most of our stay... which means we spent a fair amount of our time near/ in the hotel.

ROOMS: We stayed in a "Classic King" room (the most economical room available on their website). The room has ample storage space for a couple and a small couch for lounging. Decor is modern and comfortable, not trendy. The king-sized feather-top bed provided a restful sleep. The bathroom was immaculately clean and had double shower heads (hand held and rainfall) with room for a couple to share a shower. The room also had a 42 inch plasma TV, cordless phone, CD player and DVD player. I also liked that there is a journal in which you are invited to write your impressions of the hotel.

AMENITIES: The Shaw Club hotel offers some wonderful amenities (which we enjoyed as a result of the rainy weather). In the common lounge area, there is a wide variety of classic and recently released DVDs that can be borrowed and enjoyed in your room. As well, there is a Keurig coffee/ tea maker, board games, newspapers and a computer with Internet and a printer. There is a gym in the basement; the room is large but there are only a couple of cardio machines and weights (nothing too fancy). The hotel is conveniently located next to the Shaw Theatre without being immediately located in the heart of the tourist strip (Queen Street).

ZEE's RESTAURANT: There seem to be mixed reviews about the on-site restaurant, Zee's. We felt that the continental breakfast (yogurt with fresh seasonal fruit and granola, brie cheese, croissant/ cinnamon bun and house-made fruit compote) exceeded the typical breakfast you would have at any other hotel. Although their menu isn't extensive, we felt that the selections were well-made, tasty and reflected a true appreciation of Canadian/ regional ingredients. Our waiter was attentive, knowledgeable and very helpful with our wine selection (best Pinot noir in the region!) A must-try was the lobster "poutine" - truly amazing!

CONCIERGE & SERVICE: Upon arrival, we were welcomed and approached re: any questions about the region and our stay/ plans. We were given passes/ free tastings to the Peller Estates and Reif wineries which was a pleasant surprise (ASIDE: In the end, we only paid for tastings at the Stratus winery- everywhere else we visited gave us complimentary tastings!). Greg also showed us on a map his personal favorites (wineries) and where to eat. When we went out to dinner at the Old Winery Restaurant, the hotel offered to shuttle us there and back. The staff were consistently friendly and helpful.

OVERALL IMPRESSION: The Shaw Club Hotel isn't your typical chain/ mass production hotel. It offers friendly, helpful service and inviting comfortable rooms in Niagara on the Lake. We would stay here again to relax and enjoy Ontario's wine country.

  • Stayed: May 2011, travelled as a couple
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Thank Kricket_and_Puppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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773 - 779 of 948 reviews

Reviewed 2 June 2011

We stayed here unexpectedly when our room at their sister hotel, The Charles Inn, had to be abandoned as the thermostat couldn't be repaired and the room was seriously overheating. Because of our situation we had a 50% discount so can't complain about the price we paid. We stayed in the annex room with a king bed, huge jacuzzi, very spacious and nicely appointed except for the bathroom which was pretty basic with a teeny prefab shower and couldn't put my finger on it, but there was an odd smell just in the bathroom which may have been from a ventilation system that needed a good cleaning. The bed and pillows were extremely comfortable and the room was very spacious with tons of mirrors because of the couple sized jacuzzi. Getting to the room is no treat - the building looks like something you would see on a construction site not much more than a shed style and you have to go up very steep stairs - given the upscale modern tone of the main building, the annex was a surprise. The air conditioning was not working well so the manager gave us his office fan - the gesture was appreciated but would not have been impressed if had been paying full rates. We really enjoyed the continental breakfast - lightly sweetened yogurt with homemade granola and berries, fresh hot toast, butter with sea salt sprinkled over it (although we only got that the second day), rhubarb compote (ask for a second serving if there are two of you as they don't give you a lot) and cinnamon buns (light, not the very sweet heavy kind). It's always enjoyable sitting on the patio and because NOL is so quiet, even though the hotel is on the main drag you feel like you are out in the country. Our waitress was exceptional - Tara I believe.

Just like the previous review, we were there on the night of the blackout. We had just finished dinner at the Charles Inn and the hotel sent the shuttle to take us back in the torrential downpour, which was great. The hall lights were working in the annex, but of course candles not allowed in the rooms. Fortunately I carry a small flashlight (my batteries had died and the hotel staff gave me spares) and our key card did work in the annex. Cell phone light would have been enough to see in the bathroom, but my husband was extremely impressed with my girl scout preparedness and although we realize that the storm was beyond the hotel's control and they certainly can't supply flashlights in all rooms, we were surprised that there wasn't a better emergency light set up. Also given that this was a romantic getaway, no electricity at 10:00 PM wasn't a problem for us, and we were very grateful that the ac had malfunctioned in our first room as without power it was essential to be able to open a window and The Charles Inn windows don't have screens but this room did. Since the outside temp. had cooled down with the storm, the room temp was fine and we didn't have to contend with any bugs.

The location next to the Theatre is great and it is easy to shop and walk back to your hotel with your parcels.

Even without out various mishaps, not sure the NOL hotels are worth the rates they charge. Now that we have more flexibility would try to come mid-week for better rates if doing a wine or theatre get away.

Room Tip: Ask if the room has been completely renovated.
  • Stayed: May 2011, travelled as a couple
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Thank alwaysplanahead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2011

We recently spent one night at the Shaw Club in Niagara-on-the-Lake.
Our stay was part of a package on Travelzoo, which included a restaurant credit and spa special.
Our room was very small and oddly configured. The bed was comfortable and the room was clean.
The food at the hotel restaurant "Zee's" is pedestrian at best. I ate three meals there, lunch the previous week, dinner and continental breakfast (more about that later).
The menu is quite limited and nothing could be described as delicious.
If you want to eat very well in Niagara on the Lake, try the Stone Road Grill, on Mary St., where they really know how to cook and provide wonderful service.
Our problems began with a power cut on Sunday night which lasted for two and a half hours.
During this time, the whole property and indeed the whole area was black.
However, there was no lighting in the hall either. Apparently, the safety lights were not functioning.
When my husband called the front desk to inquire, he was told that the hotel possessed one flashlight and it was at the front desk. One flashlight for an entire hotel?
As the keys worked electronically, the front desk person had to open the doors for each guest reurning to their rooms.
When we mentioned our concern the next day at breakfast, no one seemed to care. We were told that if we wanted a cooked breakfast that we would have to pay another $7.50 each. Under the circumstances, it would have been a polite gesture to offer something to the guests who had suffered through the power outage.
But, no, we were told that the "weather was not their fault".
Of course it wasn't, but their response to the situation was and it was uniformly unprofessional.
There were other annoyances here, a bartender who clearly did not know how to make cocktails. I watched her put white vermouth in a Manhattan and then she couldn't figure out why the customers sent the drinks back twice.
With the prices this hotel charges, they need to up the ante with their staff.
One night at the Shaw Club-$300.00 plus tax.
Dinner for two-$150.00
Transportation-$85.00
Great service, safety and communication-Priceless.







-

  • Stayed: May 2011, travelled as a couple
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1  Thank katherineincanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2011

Several years ago, my girlfriend and I decided to take a long weekend getaway over March Break in Niagara on the Lake. We chose the Shaw Hoel because of the room amenities, location at the edge of town (between the shopping street and Fort George), and its excellent off season deals.

The annex room we took included King bed, hot tub, and gas fireplace, free wifi, movie library downstairs, breakfast each morning, and felt very private away from the main building. Every year we have returned since, the rooms have been clean, nice, and comfortable (a definite plus given the uncertainty of weather in mid March).

Room Tip: Choose the Annex Rooms
  • Stayed: March 2011, travelled as a couple
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Thank MeadowvaleON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2011

One of the nicest hotels we have ever stayed at and we have stayed at our fair share of boutique hotels!! From the check-in to the food, everything was absolutely wonderful! The staff is EXTREMELY polite and friendly! Everyone is walking around with a smile on their face!
The Coles Notes Version:
Room: Superior Suite with balcony – Worth the extra penny!!! Only suggestion, better patio furniture required!
Food: Zee’s was simply delicious! Our server John was exceptional with no other way of describing it! Your dinner experience will not be the same without him! Continental breakfast of yogurt with granola, fresh fruit, and toast and croissants and homemade jam was almost as good as the wine! Enjoy in bed!
Location: At the end of the town across from the Shaw Festival Theaters!
Spa: Enjoyed the couples massage and was just wonderful!

  • Stayed: May 2011, travelled as a couple
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1  Thank Lailey2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2011

My wife and I stayed at the Shaw Club for a night away from the kids due to a great deal on Travel Zoo. The room may very well have been the nicest I have ever stayed in, with a huge plasma television and extremely comfortable bed. It also had a small fridge, nice sized closet, lounging chair, and coffee maker. The bathroom was also luxerious including a small televsion in the mirror and a rain shower head. Parking was free although the lot was a little cramped. The location could not be much better as it is right in the old town across from one of the Shaw Festival theatres. The customer service was exteremely welcoming and helpful. All stays include a very nice continental breakfast of yogurt with homemade granola, fresh fruit, and toast and croissants. I upgraded for a mere $7.50 to a fabulous caramel walnut french toast. The service in the restaurant was also excellent. I would highly recommend this hotel and will stay again, particularly if I can get such a great deal!

  • Stayed: April 2011, travelled as a couple
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Thank budsfan29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2011

My partner and I stayed here over the Easter long weekend. Unfortunately, we booked two weeks ago so only the annex rooms were available (which are far less nice than the other rooms).

The service was 5 star, everyone was very nice and check in was quick. We also were able to park and walk about town before we officially checked in. The location is excellent, in walking distance of everything!

The room was very clean but was a clash of modern vs. contemporary. There was a large jacuzzi that was forest green with gold fixtures. The room was also somewhat worn in the bathroom (the cupboards). For $200+ a night I'm looking for more so I think a renovation is in order for the annex rooms.

The continental breakfast is the best I have ever had! So filling, there is no need to upgrade to a hot breakfast for $7.50 (which is still extremely reasonable)!


The spa was great because we booked really last minute and we were able to get manicure/pedicures. The manicure was okay, but my one nail was filed lopsided and there was paint on one of my cuticles and again, when I'm paying about $50 I'm looking for perfection. It would also have been nice to have an exfoliation as well.

Next time I'll try and book ahead so I can stay in the main building, not the annex. The stay was completely pleasant and I will be back!

  • Stayed: April 2011, travelled as a couple
    • Value
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Thank amm638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shaw Club Hotel

Address: 92 Picton Street, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#6 Family Hotel in Niagara-on-the-Lake
Price Range: £118 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaw Club Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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