We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good but with some reservations”
Review of Shaw Club Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Shaw Club Hotel
Certificate of Excellence
London, UK
Level 6 Contributor
412 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 560 helpful votes
“Good but with some reservations”
Reviewed 15 July 2011

We stayed at the Shaw Club for three nights in a superior king room with a patio. Check-in was friendly and reception and other staff were excellent throughout. By European standards, the room was quite small (approx 10 m sq) and dominated by the huge bed. There was adequate wardrobe space, a small desk area and an L-shaped couch that takes two people at a pinch. The air-con is situated below the window near the couch, so anyone sitting there gets the full blast of cold air. A large flat-screen TV is on the wall opposite the bed. The iPod dock mentioned on the website was nowhere to be seen. The bathroom was about 4 m sq and dominated by a rather ugly, slipper-design bath/jacuzzi. The toilet roll holder and the bath faucet weren't securely fixed. Unusually, the minibar fridge was completely empty - water is provided on the 2nd floor in a cooler - but at least there's space for wine brought back from wine tasting. The patio is a bit of an apology for an outside sitting space, being right next to the road with absolutely no privacy and consisting of a couple of chairs (no table) on a slab of concrete. There's no other space for sitting out or sunbathing and no swimming pool but there are parks nearby and the N-O-T-L greenery is a short drive from the hotel.

The gym is in the basement and there are four cardio machines and a multi-gym - adequate for a hotel gym although the water cooler wasn't functioning. Wifi and wired Internet access is provided throughout the hotel free of charge, but the wifi signal was rather weak away from reception and didn't reliably stretch to our room. There's a pleasant lounge area with a laptop and printer, complementary beverages and DVD library, but the lounge has seating for just six guests. The hotel tends to push its various 'therapy' packages provided in the Shaw Spa: the 'milk chocolate mousse and tiramisu facial' ($135) must appeal to those with a morbidly high BMI.

Breakfast is served in Zee's Grill and is included in the room rate. This was a continental type, but was brought to the table rather than being served buffet style, and includes granola with fruit and yoghurt, fruit juice, a few slices of toast, a spoonful of compote (shared), a cinnamon Danish and coffee or tea. Cooked options are available for an extra charge. The breakfast was good but didn't vary from one day to the next and the single spoonful of compote shared between two was a tad stingy.

Picton Street is the main drag for Niagara-on-the-lake and there's a wide range of shops and restaurants catering for visitors. Everything is best done when the coachloads of tourists have departed for the day. We tried a few restaurants during our stay. Epicurean Fine Foods does a self-service lunch with various salad platters but the standard wasn't much better than canteen food; it might be better for dinner when normal table service is resumed. The Shaw Cafe seemed a friendly place for drinks and food and they have a number of wine (& beer) 'flights' available as a quick try-out of Niagara vineyards. The Charles Inn is more off the beaten track on Queen Street and a sister establishment to the Shaw Club. The food is a bit more expensive but of a high standard and service was friendly and informative: a good place for a quiet meal for a couple. Zee's Grill is also fine for drinks or meals but is expensive. The highly-rated Ginger Restaurant is some way out of the centre and serves reasonably priced, authentic Asian food in a slightly run-down hotel ambience.

Wine tasting is a must if you're visiting N-O-T-L. There's a helpful Ontario Wine Route map which the hotel may have (we gave them a handful) but otherwise is available from vineyards or the Chamber of Commerce. Tastings are invariably charged for and varied from $3 - $9 for three wines, but this is usually refunded if something is purchased. The larger vineyards tend to attract the coaches and are best avoided. Smaller vineyards like Stratus, Jackson-Triggs, Hillebrand, Ravine and Vineland are a better bet. We found the best architecture and wine-tasting experience at Stratus and Jackson-Triggs. Vineland has a particularly good terrace restaurant which is ideal for lunch following a tasting. Hillebrand also has an excellent restaurant which deservedly rates high on the Trip Advisor list of N-O-T-L restaurants.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank DELondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

929 reviews from our community

Traveller rating
    677
    189
    32
    14
    17
See reviews for
63
674
16
23
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (215)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Burlington, Canada
Level 4 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 July 2011

Me and my wife stayed at this hotel. it was very very nice.. at first when we arrived i thought the outside looked dated and average. but the interior is very nice and modern., from transparent bathroom stall doors that turn opaque to the little tv in the bathroom mirror it really is a pleasant hotel. Staff were great.. food at Zee's was amazing (try the Lobster Poutine!), we had a single King Size bed with a nice Panasonic Plasma TV. power shade on the windows. real glass cups. a nice "rainfall" shower head.. great area.. wonderful shops, biking trails. are awesome..

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank adamfilip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loch Arbour, New Jersey
Level 6 Contributor
106 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 25 June 2011

The best thing about the Shaw is the staff! Everyone was extremely friendly and helpful. And,It is in a great location right across the street from the Shaw Festival Hall and a couple blocks from the other two Shaw Festival theaters.

My room was comfortable, but small and awkwardly designed. There is a coffee maker in the room and the Toronto newsparper is delivered to the door by 6 AM. The bed was a little too hard for me even though it had a Pillow Top mattress.

A nice lounge off the lobby had coffee/tea and free internet.

But, there were a few irritating things.

This one is trivial, but none the least it bothered me... Every morning the housekeeper left the following note on my bed,"We have turned your bed down early should you have the opportunity for a relaxing nap....." I don't really care if I have a turn down service, but if you aren't going to offer it, then fine, but don't pretend that you do.

The buffet continental breakfast included in the room price was another thing. There is no buffet, the wait staff will bring you yogurt with fruit and granola, a cinnamon bun and toast instead. If you don't want it you can order something off the four item menu for $7.50. That menu never varied for my entire stay.

I had one lunch and dinner in the restaurant and then went elsewhere. My poached calamari/shrimp salad was not good at all. The panfried lake perch was acceptable, but not great.

All and all, this hotel has great potential, but for the price just doesn't do it!

  • Stayed June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank MaryGo3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 June 2011

We loved our stay at the Shaw Club Hotel. Our room was very clean and modern, although a bit on the small side (or should I say cozy?). There was a pretty big HDTV in our room, free DVD rentals, as well as a TV embedded within the bathroom mirror. Very cool!

The staff was extremely friendly and we had a delicious dinner at the adjoining restaurant (Zee's Grill), where we had their deliciously infamous lobster poutine!

Room Tip: Ask for one of the renovated rooms!
See more room tips
  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank quicklunarcop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 22 June 2011

The hotel was spectacular. My mum and I went to Niagara-on-the-Lake for a one night get-away and this was the perfect place. The hotel is located right across the street from the Shaw Festival theatre, there is a great restaurant on location, and is within walking distance to the quaint 'old' town. We were in a conversion room, the King was separated into two twins, the bedding and mattress were spectacular. The little touches also made the room that much better: personalized stationary, a complimentary welcome brownie, and a welcome card from the hotel management! The room also boasted a dvd player (with a good selection of dvds to choose from in the hotel common area), a mini bar fridge, a rain shower head and regular shower head, a mini tv in the bathroom mirror, and a chaise lounge chair near the window. Our room was on the ground floor facing the shaw theatre and we had a small patio leading off of the room with two chairs. Parking was complimentary and the hotel staff were all very pleasant and helpful. I would definitely stay here again, though it's not the most economical, it's great for a weekend splurge.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Anget09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
toronto
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2011

We loved our weekend getaway to the Shaw Club Hotel. We thoroughly enjoyed the lobster poutine and salads at the restaurant, the massages and our beautiful room. It was very relaxing and the hospitality which included brownies in our room) was amazing!

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank JulieBin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, Canada
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 June 2011

My husband and I stayed here on the last night of our honeymoon after spending the day driving from Portland Maine. We were tired and half-tempted to just drive the last hour home, but we were so glad we stayed. The room was far beyond our expectations, the bed was wonderful, the bathroom super luxurious, plus a great location. We'll be back for sure!

  • Stayed October 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lizbethminv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Niagara-on-the-Lake hotels
0.2 mi away
Harbour House Hotel
Harbour House Hotel
#2 of 15 in Niagara-on-the-Lake
1,193 reviews
0.2 mi away
Prince of Wales
Prince of Wales
#4 of 15 in Niagara-on-the-Lake
1,664 reviews
0.2 mi away
Queen's Landing
Queen's Landing
#5 of 15 in Niagara-on-the-Lake
1,477 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
The Pillar and Post Inn, Spa and Conference Centre
The Pillar and Post Inn, Spa and...
#6 of 15 in Niagara-on-the-Lake
1,978 reviews
0.4 mi away
124 on Queen Hotel and Spa
124 on Queen Hotel and Spa
#1 of 15 in Niagara-on-the-Lake
467 reviews
7.9 mi away
Hilton Garden Inn Niagara-on-the-Lake
Hilton Garden Inn Niagara-on-the...
#9 of 15 in Niagara-on-the-Lake
1,306 reviews
Show Prices
Show Prices
Show Prices

Been to Shaw Club Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shaw Club Hotel

Property: Shaw Club Hotel
Address: 92 Picton Street, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#6 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Shaw Club Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Travel Republic (UK) so you can book your Shaw Club Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing