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“great hotel good location”
4 of 5 bubbles Review of Shaw Club Hotel

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Shaw Club Hotel
Certificate of Excellence
Markham, Canada
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“great hotel good location”
4 of 5 bubbles Reviewed 28 July 2014 via mobile

This was our first time at the Shaw Club and it was very good. Room was clean and comfortable. We had dinner at Zee's and was great. Breakfast was good but expensive. I would stay here again but choose other spots for dining.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Markham2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel, responded to this review, 24 August 2014
Thank you for choosing shaw club for your Niagara on the lake getaway! I’m happy to hear you enjoyed your stay! Thank you for your kinds words, I will be sure to pass on our comment the rest of the time. I look forward to welcoming you back to Shaw Club soon!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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898 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

This is a long overdue review. I gave my husband a small surprise late last year, taking him to Niagara-on-the-Lake and booked a two-night stay at the Shaw Club Hotel, with a spa and dinner package. The staff's attention to detail was flawless from the moment we checked in.

We got upgraded to a deluxe king room because of his birthday. It was a very nice touch. The staff also prepared a "Birthday Cake in a Jar" and a little note wishing my husband a happy birthday.

The staff kindly asked if we needed a ride to their sister hotel for our dinner. We politely declined as it would be a nice walk in the cool/crisp weather.

The hotel and room are both modern and nicely appointed. It was a lovely experience and it's highly recommended!

  • Stayed November 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank areocat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Front Office Manager at Shaw Club Hotel, responded to this review, 24 August 2014
Thank you so much for taking the time to share your experience on tripadvisor, it’s never too late to write a review! I’m thrilled to hear that the birthday surprise for your husband was a success! We get so excited when our guests are celebrating special occasions, it was an absolute pleasure arranging the upgrade and the birthday cake in a jar. I look forward to welcoming you back to Shaw Club soon!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener, Ontario
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

We stay at the Shaw Club Hotel every year and enjoy the clean, modern facilities very much.
This year we stayed in the Annex as the main hotel rooms were booked; however, we didn't really like it. The large jacuzzi was in the room, which might be alright for a romantic, fall/winter getaway; however, we came to attend the Shaw Festival during a warm week so really didn't need a tub taking up the room. The walk-in shower was lovely and more than enough.
We just booked again for August but are taking a room in the main hotel. Oddly enough, the main hotel room costs less than the Annex.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank AKitchenercook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel, responded to this review, 24 August 2014
Thank you so much for taking the time to write a review of your recent stay with us! I’m sorry to hear you didn’t enjoy our Annex king room, however it seems the rooms in the main building suit your needs better. I’m happy to hear you enjoyed the rain shower, though! Thank you for your continued loyalty, we look forward to welcoming you back to Shaw Club soon!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

Stayed at the Shaw Club for two nights as part of a road trip to Niagara on the Lake. We arrived late at night and were received with a warm welcome at the front desk and a quick check-in.

In summary, staff as very friendly and helpful in making suggestions for wineries and directions, as well as providing us with wine-tasting vouchers. A welcome birthday card for my girlfriend with dessert when we arrived was a nice touch and it's attention to little details like this that go a long way! A DVD library near the lobby where we could check out movies was also nice.

The room itself was small and the handle to the bathroom door seemed damaged, but otherwise it was clean and comfortable and we have no complaints.

Overall, a nice place and a satisfying vacation in Niagara on the Lake!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank victorsml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel, responded to this review, 24 August 2014
I’m delighted to hear that the little details were the highlight of your stay! Our DVD library is a favourite amoungst our guests, I’m glad you were able to make use of this special amenity. I will be sure to pass on your kind comments to the rest of the team and I look forward to saying hello during your next visit to beautiful Niagara-on-the-Lake.

Sincerely,
Kaitlyn Pauls
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 15 July 2014 via mobile

We had a nice clean room with a very good shower. It was a rainshower, but they did have an extra regular head, which is good for rinsing long hair.
The real stars in this hotel are the staff. From receptionists to waiters, they all go out of there way to help you. Nothing is too much and every request is met with a smile.
Because of our busy schedule we didn't have time to try their spa, but it looked nice.

Stayed July 2014, travelled as a couple
Helpful?
Thank Anno1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel, responded to this review, 24 August 2014
Thank you so much for taking the time to write us a review! I’m thrilled to hear that our team was the highlight of your stay. Our staff work tirelessly to ensure Shaw Club is a home away from home for our guests, and I’m so happy to hear we accomplished this for you. It’s a shame you didn’t have the chance to visit Shaw Spa, there’s nothing better than a divine wine massage after a long day at the wineries. I will be sure to pass on your kind words to the rest of the team and I look forward to welcoming you back to Shaw Club soon!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guelph, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 July 2014 via mobile

My wife and I were celebrating our honeymoon during our two night stay. When we checked in the staff at the counter inquired about our stay and we informed them. The staff escorted us to our room and immediately returned with a bottle of wine to congratulate us on our wedding. I must say that the staff go out of there way to ensure that everyone there has the best time.

We will be returning to this great hotel for many years to come.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Marc T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, 13 July 2014
Thank you for choosing Shaw Club Hotel & Spa to celebrate your honeymoon! I’m thrilled to hear we were able to make it extra special with a bottle of local wine. It is our job to ensure your stay with us is a memorable experience that will last for years. We hope to be able to help you celebrate many anniversaries in the future!



Yours in Hospitality,
Lisa McDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 8 July 2014 via mobile

Shaw Club is a boutique hotel that does all the little things right. Friendly and helpful front desk staff, well appointed rooms and an amazing shower! We also had a very nice breakfast too!

Our room was an upgraded room with a patio. The patio was small, but it was nice to be able to sit outside regardless.

We also used the spa, which was amazing as always!

Stayed July 2014
Helpful?
Thank TheAnalyst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, 13 July 2014
Thank you so much for taking the time to share your experience with us on Tripadvisor! I’m so happy to hear you enjoyed the patio feature! It doesn’t get much better than enjoying a great glass of local wine on the patio. I will pass on your kind comments to the guest services and spa teams and look forward to welcoming you back to Shaw Club Hotel & Spa soon!



Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shaw Club Hotel

Property: Shaw Club Hotel
Address: 92 Picton Street, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#6 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Shaw Club Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
Reservation Options:
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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