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“Great location”
Review of Shaw Club Hotel

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Shaw Club Hotel
Certificate of Excellence
Cobourg, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great location”
Reviewed 9 August 2014

This hotel is in a great location for a visit to Niagara on the Lake. We parked our car upon arrival, and didn't have to move it again for four days. The Festival Theatre is directly across the road, every restaurant we had selected to dine at while in NOTL was a short walk away, and the 25 km paved bike path to Niagara Falls was two blocks away. (By the way, if you enjoy cycling this is an easy, mostly flat scenic bike ride that is a great way to spend a day.)
The hotel is modern and appears to be newly updated. The rooms are small, but comfortable. The washrooms are very attractive with a nice shower. The replenishing of toiletries was hit and miss, one day soap, one day no soap - this shouldn't be difficult should it?
Check in and check out went very smoothly.
The breakfast on the covered porch for $11.95 was excellent. (The fruit salad with bee pollen was outstanding!)
I would definitely stay here again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, 20 August 2014
Thank you for posting a review of your stay with us! Our location is a favorite of our guests, as you said, being so close to the Shaw Festival Theatre and the main street makes life that much easier during your getaway! I will follow up with our housekeeping manager regarding your toiletries not being replaced each day, thank you so much for letting us know. I’ll be sure to pass on your kind comments to our breakfast team, and I look forward to saying hello during your next visit to beautiful Niagara-on-the-Lake!



Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (214)
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English first
Burlington
Level Contributor
355 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 8 August 2014 via mobile

We recently stayed here for one night and the hotel grounds is real nice and from the moment we arrived the girl at the front desk was super friendly. We felt welcomed right away and check in was seamless. The room was basic but it had all we needed and the bed was comfy and shower was great. The water cooler on the floor is a cool idea instead of water bottles. We also ate at Zees for dinner and breakfast and the service was nice and efficient as well as friendly. The food was good and breakfast was included which was great. Would stay here again - nice experience overall.

Stayed August 2014, travelled as a couple
Helpful?
Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, 20 August 2014
Thank you for taking the time to write and post a review! I’m thrilled to hear you felt welcome from the moment you arrived! I will be sure to pass on your kind comments to the rest of our team and I look forward to saying hello during your next visit!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seven Hills
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 7 August 2014

This is a very nice little hotel. Close to all the action. The rooms are a bit small but what do you do there but sleep anyway. It has a modernish decor. I would definitely stay here again when in the area.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CouncilSevenHills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, 20 August 2014
Thank you for taking the time to write us a review! I’m happy to hear you enjoyed our location and modern décor. I look forward to the opportunity to welcome you back to Shaw Club Hotel & Spa!


Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boynton Beach, Florida
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 August 2014

The Shaw Club Hotel is a first class, well organized and operated establishment. It has been elegantly furnished in a pleasing and modern design with many attractive and comfortable features. The very functional lobby has a lounge room for quiet reading with a Keurig always available for refreshment. A computer is also located in the very cozy room which just right in size and is fitted with attractive and comfortable seating and really puts one at ease.
The rooms have been furnished in a modernistic tone as well. The large walk in shower boasts two sources of spray, individually controlled. The large vanity mirror has a small built in TV screen for those who need that sort of thing.
However, sad to report the rooms have several severe detractions. First of all they are small by any standard and certainly for a first class hotel like this that charges over $200/ day so that after all the taxes you are paying about $300 for the room. Additionally there is no chest of drawers, just several cubbies in a big armoire (some of which are occupied by ice maker, coffee maker and video player). The spacing is so tight that with the doors to the armoire opened no one can walk around the bed. In addition the solitary hanger "rod" is at right angles to what you would normally expect so that you have to search through all the clothes in the front to get to the stuff in the back. The rod doesn't even pull out, but is fixed in place, so it is even more awkward than I have described. Other inconveniences are in the location of the lounge furniture such that you can't sit on it and watch TV.
On the bright side the personnel, especially at the front desk, couldn't be more pleasant, cheerful and extraordinarily helpful. No effort was too much for them and we relied on their help often. It was always accurate and they constantly asked for our experiences to expand their knowledge.

Room Tip: Stay on the second floor.
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  • Stayed February 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krut30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, 20 August 2014
Thank you so much for taking the time to write such a detailed review! I’m thrilled to hear you enjoyed all the amenities we have to offer, from our guest lounge to our rain showers. I have noted your comments regarding the space allocation in the room, we are looking into the closet issue you experienced right away. Thank you so much for letting us know. I will be sure to pass on your kind comments to the guest services team, they will be thrilled to hear that they made your stay extra special! I look forward to welcoming you back to Shaw Club Hotel & Spa soon!



Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 August 2014

After our second consecutive stay at The Shaw, we doubt that we’ll ever stay anywhere else on our annual trip to Niagara-on-the Lake for the Shaw Fest. It’s the perfect location for anyone attending the plays and close to excellent restaurants, shopping and the wineries. In fact, Zee’s Restaurant at The Shaw has become our favorite place to dine. The rooms are nicely decorated, clean and have all the necessary amenities. Our suite had a spa-like bathroom, comfortable living room with fireplace, mini-bar and a small balcony overlooking the Shaw Festival Theater. But the most outstanding feature of the property is its warm, welcoming and attentive staff. Everyone from the front desk to housekeeping and the wait staff went out of their way to make this a memorable getaway. Lisa recommended several of out-of-the-way wineries based on our particular tastes that we would have never discovered on our own. It’s easy to see why this is one of Niagara’s Finest!

Room Tip: A larger room or suite is a good choice for a longer stay.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Joan_John_33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel, responded to this review, 24 August 2014
Thank you for taking the time to reflect on your stay at Shaw Club! I am so glad that you enjoyed the many comforts and amenities our Suite has to offer. We are so fortunate to have such a dedicated team who truly care about our guests. It is always a pleasure recommending some of our favourite wineries. We hope to see you on your next visit to Niagara-on-the-Lake and wine country!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York State
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 August 2014

Niagara-on-the-Lake is so lovely, lots of flowers and quaint shops. The sleek modernism of the Shaw Club is a welcome respite from the cottage garden ambiance. The Shaw Club rooms are in neutral shades, with the coolest bathrooms around. Beds are lush and comfortable. Every aspect of the hotel is spotlessly clean and maintained.
The staff is simply outstanding - friendly, knowledgeable, professional. Whether on the phone or by email their responses are quick and clear, and once yo are there they are at your service.
We usually day-trip to NOTL, but if we do another overnight stay it will be at the Shaw Club.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Dee52NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel, responded to this review, 24 August 2014
We appreciate you taking the time to write a review of your stay at Shaw Club. I am so glad that you appreciated the unique contemporary decor throughout the hotel and I will pass on your kind comments to the staff. We look forward to welcoming you back on your next visit to Niagara-on-the-Lake!

Sincerely
Kaitlyn Pauls
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shaw Club Hotel

Property: Shaw Club Hotel
Address: 92 Picton Street, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Niagara-on-the-Lake
#2 Luxury Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#6 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Shaw Club Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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