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“The place to stay”
Review of Shaw Club Hotel

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Shaw Club Hotel
Certificate of Excellence
Ontario
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“The place to stay”
Reviewed 28 August 2014

Great central location. The room was very comfortable, newly renovated and had everything we needed including a huge whirlpool tub. Attached restaurant has an excellent menu with a beautiful indoor eating area as well as a large outdoor dinning area with a beautiful view. The staff was very friendly and enthusiastically took care of all your needs and requests to make sure your stay was perfect. We will be returning to the Shaw Club for the Ice Wine Festival this winter based on the great experience we had on this stay.

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank JDJD12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel, responded to this review, 30 August 2014
Thank you for taking the time to write about your stay with us. I am delighted to hear that you enjoyed our updated guestrooms and the oversized whirlpool tub! We look forward to welcoming you back in January for the Icewine Festival!

Sincerely,

Kaitlyn Pauls
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (216)
Date | Rating
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  • French first
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English first
Spruce Grove, Canada
Level 6 Contributor
139 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 24 August 2014

We arrived at 6:30pm for a one night stay on route to Niagara Falls. We were given a handicapped room, first one on the right on the main floor. The room was nicely decorated, with free wifi and a large bathroom. the no-barrier shower stall was large with a rainfall shower head. while the floor was properly sloped for drainage and the curtain was large and looked appropriate, there was a lot of water that managed to drain into the tile floor in front of the sink closest to the shower. Towels managed to take care of that. Lots of electrical plug ins and the king bed was pillow top and comfortable. The bath robes was a nice touch and we liked having the built in room safe to store away our valuables. The hotel is well constructed and did not hear noise coming into the room and the air conditioning was great, no problem with temperatures. There is ample parking out back, two levels, with the second level more of a open underground area. The land slopes down from front to back. So front entrance is level with no barrier and the back parking lot access is via stairs, about 6. There appeared to be lots of tables in Zees, their dining room, but we could not get a patio table, only interior. Tip is to book ahead for a table if you want dining. They are busy.
Overall, we were very pleased to stay at this hotel, and plan on coming back to NOTL in two years for a longer visit. This will be our home during that stay. Reservations and reception appear to be handled by the staff member on the desk at that time, and in all occasions we found the service to be efficient and friendly. I will give a separate review for Zees, loved it there. Thank you management and staff.

Room Tip: Reserve ahead for a room and for their restaurant. And take their reservation offer for their break...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank HappycampersCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel, responded to this review, 28 August 2014
We appreciate you taking the time to write a detailed reflection of your stay at Shaw Club. I am so glad you enjoyed the comforts of our guest rooms such as the bathrobes and large rainhead shower. We would be thrilled to welcome you back for another visit on your next trip to Niagara-on-the-Lake.

Sincerely,

Kaitlyn Pauls
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Punta Gorda, Florida
Level 6 Contributor
276 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 22 August 2014

Great location! The women at the check-in desk gave us coupons for wine tastings and were very helpful giving us directions and a map. They walked us to our room which was outstanding...fireplace, lots of outlet, TV in the mirror, DVD player, brownie, etc. Being the old folks that we are, we required help twice getting the DVD player to work and the woman was extremely patient with us, came to our room and did it for us. The room numbers were on the floor so that when returning to our room after an evening of wine tasting we didn't have to look up to find the number; crawling in is ok! We like the two shower heads.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MelissaScott7613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel, responded to this review, 28 August 2014
Thank you so much for your lovely review! It is our pleasure to assist in any way we can...whether it be with coupons and directions to the many nearby wineries, or with the in-room electronics. The location of the room numbers on the floor is certainly convenient after a long day of wine tasting! We hope to welcome you back to Shaw Club again soon.

Sincerely,
Kaitlyn Pauls
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
joeyfine
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 August 2014

Great stay at the Shaw club for my wife and myself. We were greeted by a very friendly staff that really wowed us. They found us a great place to eat dinner when everything was booked, they gave us a ton of free tasting vouches for the local vineyards along with a map, but the best part was the bottle of wine and an anniversary card waiting in our room when we returned. One of the best places to stay while in Niagara on the lake.

Room Tip: 2nd floor room looking at the shaw theater is a must.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank joeyfine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel, responded to this review, 24 August 2014
Thank you for your wonderful review. I am delighted to hear that our Guest Services team went above and beyond to assist you in planning your anniversary getaway. We look forward to seeing you on your next visit to Niagara-on-the-Lake, perhaps for another anniversary celebration!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
Reviewed 18 August 2014

From the moment we parked we experienced the most perfect of holidays. A special thanks to the Spa staff for their exceptional treatments and caring service, Alesha, & Rhoda, Jillian, Cathering & Stefanie. Thrilled.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank South Simcoe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel, responded to this review, 24 August 2014
I am thrilled to hear that your experience at Shaw Club Hotel & Spa was “the most perfect of holidays”. We are very fortunate to be working alongside such an amazing group of Spa staff who truly enjoy what they do and aim to provide our guests with the most memorable and relaxing experience. We look forward to taking care of you on your next visit to Niagara-on-the-Lake!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakville, Canada
Level 4 Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 18 August 2014

My partner and I traveled to Niagara-on-the-lake to a Shaw festival show on Sat night. We checked in at the Shaw Club which is only blocks away from any of the Shaw festival theaters. The hotel is small and functional; it looks like it has been refurbished not too long ago. The rooms are small for couple’s occupancy but very clean. The size and type of room are perfect for a night stay like it was our case. I would not recommend it for a longer stay. We like the bathroom which has a large shower in lieu of bathtub.

The check in and out processes where quite effective and very friendly. One of the highlights of our stay was Sunday breakfast at Zees. The terrace is super charming and we had a magnificent sunny morning illuminating the adjacent manicured gardens and scenery. The selection of breakfast dishes was excellent, the price very affordable and the service quite nice.

One drawback was the spa which is not within the hotel but in an adjacent commercial unit down the sidewalk. It is fairly small and nothing too special.

The price of the room is close to C$450 taxes included and breakfast excluded; for that level of price I would have expected a more equipped facility (ie larger spa and fully serviced room fridge )

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank fernandete66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel, responded to this review, 24 August 2014
Thank you for taking the time to reflect on your stay at Shaw Club. Our close proximity to the Shaw Festival Theatres and the main street is very convenient, and the unique, contemporary style and decor throughout the hotel is very well received by many of our guests. We have a variety of different room types, some of which are larger and more comfortable for an extended stay. I am delighted that you enjoyed your breakfast at Zees – breakfast on the beautiful verandah is the perfect way to begin your day in Niagara-on-the-Lake. While our Spa is quaint, it does offer a variety of treatments and prides itself in a very high level of service. Thank you again for your review, and we hope to see you again the near future!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
1 review
Reviewed 18 August 2014

This past august 15th, I took my girlfriend on a surprise trip to NOTL which she loves for her birthday. What she didnt know was that i was also planning on proposing to her. I booked the "say yes! package which includes a carriage ride, 2 breakfasts and a 3 course dinner at one of their associated restaurants. The staff over the last few months were amazing in helping me out via email when it came to bookings and any questions i had.

When we arrived Friday afternoon we were greeted by the staff and shown our room. The room was amazing on its own but the staff had also laid out rose petals from the front door to the bedroom and also designed a rose petal heart on the bed. they had lit candles throughout the entire suite and had a chilled bottle of sparkling wine waiting by the giant soaker tub. The staff again were fantastic. that first night we called down a few times for a lighter, more candles and even to tell them that the pop machine wasn't working. they showed up almost immediately with more of everything and more pop, juice, and water then we needed! The following day after the proposal, the staff seemed as excited as we did when we told the front desk staff! One of the girls, I believe Lisa was her name (blond pixie hair cut) even offered to take some pictures of us outside while we waited for the horse and carriage to arrive.

We dined at Zees that night which is located right in the Shaw Club. The dinner was delicious, The server, Sean was awesome. He was super personable and knew what he was talking about when it came to wine and food. He was an excellent host. He also gave us champagne on the house to celebrate and delivered out desserts to our bedroom, both of which were a nice touch. While we were at dinner, the staff had flowers delivered to our room with a nice note attached. It was a lovely sincere move which we appreciated.

Overall, the Shaw Club was amazing, The staff goes above and beyond. Lisa was great on the front desk and was very accommodating to our requests. They made this weekend a memorable one and we will be sure to return!

Cheers

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank rondell77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel, responded to this review, 24 August 2014
Congratulations again on your engagement and thank you for taking the time to write such a wonderfully detailed review of your stay at Shaw Club! I am thrilled to hear that both the hotel and restaurant staff exceeded your expectations and provided you with such an enjoyable and memorable experience. I will be sure to pass on your kind comments to all of our staff. We hope to welcome you back to the Shaw Club the next time you are in Niagara-on-the-Lake!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shaw Club Hotel

Property: Shaw Club Hotel
Address: 92 Picton Street, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#6 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Shaw Club Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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