We booked two adjoining rooms at this B&B, one for ourselves and one for our three (civilised) children via the Chamber of Commerce. It is a traditional-looking clapboard house on a nice estate of similar houses, 20 mins walk from the centre of town. On arrival late in the afternoon we were being introduced to the accommodation and local facilities by the landlady when the landlord, Fernando, arrived and proceded to explain that we would not be allowed to leave any of our children alone in a room for even a minute: ie I would have to sleep in one room with our girls and my husband in the other room with our son! Not at all what we had imagined for a "luxury break in picturesque, romantic Niagara on the Lake". This on account of the threat to his "valuable antiques" - causing raised eyebrows as we are Londoners who lived in a house dating from 1790 and have plenty of old valuable stuff coexisting with our kids.
When we decided to leave he threatened to retain 50% of the tariff due to a late cancellation, and was extremely aggressive and unpleasant. Whilst I can sort of understand that some accommodation might be unsuitable for children, we made it absolutely clear on booking what we required and how old our children were, It was a bit of a shock therefore to be treated as if we were bringing vermin in to his home!
If you look at the Globetrotters own web advertising you may glean that Fernando has a similar attitude to vegetarians, vegans, diabetics and people with food allergies. This man should not be working in a service industry.
We stayed at the Pillar and Post instead and had a wonderful time.
- Official Description (provided by the hotel):
- Globetrotters B&B in Niagara-on-the-Lake offers world-class, value-added accommodation at reasonable prices. Globetrotters B&B features elegantly furnished air-conditioned rooms in a pet- and smoke-free environment. Queen and single-bed sleeping arrangements in Le Moulin Rouge and in our Sultan's Tent provide flexibility for families or for two to four single adults travelling together. All guest rooms feature up-to-date private ensuite bathroom facilities. Awaken every morning to the delightful aromas of fresh-brewed coffee, home-baked croissants and Fernando's mouth-watering gourmet creations. All room rates include full breakfast, on-site parking and complimentary Wi-Fi service. ... more less
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