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“top notch nook” 5 of 5 bubbles
Review of Harbour House Hotel

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Harbour House Hotel
Certificate of Excellence
Rochester, New York
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“top notch nook”
5 of 5 bubbles Reviewed 28 March 2008

nice thing about competition is that it keeps everyone on their toes. the murray family (harbour house, shaw) is keeping the vintage group (prince of wales, pillar and post, queen's landing) honest. unfortunately, this contest is not keeping prices down, but quality is top-notch, although I still prefer the breakfast over to the Pillar and Post (Love those big english sausages). If only they had an indoor pool. The best part of all is they allowed our dog to room with us.

Stayed March 2008
Helpful?
Thank BRPROC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,158 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Brantford
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 March 2008

Our Harbour House stay was a wonderful experience. The temperature was freezing outside but everthing inside was warm and inviting. From the fire burning in the lovely front sitting room to the welcoming smiles of Mary and Gail at the desk...warm, inviting and accommodating. The room was beautiful...fireplace, luxurious bath and lovely linens. The breakfasts were perfect......fruit, cereal, baked goods and a different homemade dish each morning served in a comfortable breakfast room. Dinner at the Charles Inn was delicious and served to perfection as well. It was especially nice to be driven there and back by the hotel staff.This was off season for the town....we got great service everywhere! We hope to come back again soon!

  • Liked — location, decor, cleanliness, service, food
  • Disliked — no restaurant on the premises for dinner
  • Stayed January 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank joebrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biggar, United Kingdom
Level Contributor
740 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 765 helpful votes
5 of 5 bubbles Reviewed 4 March 2008

With only 10 minutes or so until our departure on a jet boat ride up the river we spotted this hotel nearby and judged from its external appearance and setting that it would probably be a nice place to stay. I made enquiries at the reception about availability and was promptly invited to view a room. Having instantly decided it was ideal, I left it in their hands to make the arrangements for check-in upon our return.

An hour or so later, having experienced the full force of the Niagara rapids, we returned to create a puddle in the very smart reception - our apologies accepted without any fuss whatsoever whilst we quickly completed the formalities (perhaps it’s a fairly regular occurrence!). Only minutes from having disembarked from our river experience we were able to get a very welcome hot shower.

We enquired about getting our sodden clothes cleaned via the hotel’s service however as we were only staying one night this was not possible. The receptionist was helpful and with her local knowledge gave us good route directions to a laundrette, a short drive away. It was hardly a suitable alternative for the planned afternoon visit to a winery! However we had a laugh about it as we ate our “picnic” and watched our clothes spin around - prompting flashbacks of our earlier experience in the jet boat when we were being tossed around in the rapids as if in a giant washing machine!

The hotel is superb. The reception area has several large sofas, chairs and coffee tables where you can relax and enjoy a complimentary glass of wine in the company of fellow guests at a set time. There is free access to the internet (where we discovered the hotel was given top ratings by Trip Adviser guests) and you can also select a book or DVD from the hotel’s “library” (again free of charge). Rooms of course have DVD players.

Our spacious room overlooked the front of the hotel and since this was a quiet street and the harbour there were no distractions from a good night’s rest. The bed was among the most comfortable we have slept in - fluffy duvet and loads of pillows. The whole place was very tastefully decorated and full of detail, from the window shutters to the writing desk, the nautical theme ornaments on the fireplace and glass lamp table - the list goes on. It’s just as you would like your own home to look! The en-suite was very large with a Jacuzzi bath and separate walk-in shower, large wash hand basin and vanity unit with lots of good quality soaps, shampoo, etc. Bath robes and slippers were provided. The room also had coffee making facilities, iron & board (handy if you’ve visited the laundrette!), etc.

The hotel do not serve meals other than breakfast however they do provide a large guide to browse local restaurants, recommend favourites, book you in to your choice and even provide complimentary transportation to get there and back!

Breakfast is self-service in the attractive dining room with a good selection of items from a cold buffet - cereals, fresh pastries, muffins, etc. Staff bring tea/coffee, top up the buffet regularly and clear the tables whilst chatting in the passing with guests to make everyone feel welcome. It would be good if the hotel added cooked breakfast to the offering - and evening meals which we’re sure would be of very good quality!

Overall you would need to be unusual not to really like this place - if only more places could be the same we wouldn’t have to worry about staying away from home. For UK readers - if the comments have a familiar sound to them, just think - “Carlsberg don’t do hotels in Canada but if they did they would probably be the best hotels in the World!”

  • Liked — Eye for detail and quality
  • Disliked — Would have liked cooked breakfast however that's incidental
  • Stayed October 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rantin rover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 2 March 2008

My husband and I went to the Harbour House for a get away to beat the winter blahs. We were absolutely thrilled with everything from the moment we entered the lobby. The staff was warm and welcoming. The room was just as pictured on the website. It was very warm and cozy. The bed linens are to die for. The breakfast was so yummy ( orange marmalade french toast was sooo good!). The staff really made our stay more enjoyable. We will definitely return.

  • Stayed February 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hogan53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, ON
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 2 March 2008

We thoroughly enjoyed our stay at Harbour House Hotel. From the second we walked through the front door we felt welcome. The staff were all friendly without being in your face all the time. The accomodations were lovely and the food was terrific! Breakfast is served in the conservatory where you can look out at the garden. We would highly recomend this place and definitely plan on staying there the next time we go to Niagara-on-the Lake.

  • Liked — It felt like you were staying in someone's house as opposed to a hotel
  • Disliked — That they use down pillows, I'm allergic and had to get a new one.
  • Stayed January 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Lizzie222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London,ON
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 26 February 2008

What an awesome experience! I planned a romantic getaway with my hubby for Valentine's Day. They helped me with every detail from the intial phone call to the weekend itself. They were very accomodating and extremely professional.

From a couples massage in the room, dinner arrangements both in and out, to sprinkling rose pedals and setting out candles around the bathtub they took care of it all. It was an absolute beautiful room and I couldn't have asked for more. The bed was so heavenly and comfortable. Their attention to details was phenomenal. We thoroughly enjoyed our stay and would go back in a heartbeat.

  • Liked — Everything
  • Disliked — Nothing
  • Stayed February 2006, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank live4vacati0ns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 February 2008

My husband and I stayed here for our anniversary and couldn't have been happier with our choice! We choose the hotel strictly for its location in Niagara on the Lake and for the beautiful pictures on its website - we were not disappointed! The pictures do represent the hotel exactly!

Even better was the service we received! It felt more like we were staying with our family than at a hotel. Everyone knew our names and were more than willing to go out of their way to ensure we had a great stay. The breakfast in the conservatory was wonderful, especially the baked french toast!

We had dinner and a spa trip in both of the 2 sister properties and were delighted with both, but dinner at Charles Inn is not to be missed! Try to book it with your hotel stay as part of a package as we did, it was wonderful.

  • Liked — It felt like home, only nicer and with staff
  • Disliked — that we couldn't see the TV from the sofa (so minor, but watching TV in bed instead was a treat!)
  • Stayed January 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stuandjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Harbour House Hotel

Property: Harbour House Hotel
Address: 85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Niagara-on-the-Lake
#1 Family Hotel in Niagara-on-the-Lake
#1 Luxury Hotel in Niagara-on-the-Lake
#1 Spa Hotel in Niagara-on-the-Lake
#7 Business Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Harbour House Hotel 4*
Number of rooms: 31
Official Description (provided by the hotel):
With a design reminiscent of maritime life in the 1880's, Harbour House captures the essence of historic Niagara-on-the-Lake. Overlooking the Niagara River, Harbour House is within easy walking distance to the Shaw Festival theatres and many fine restaurants, shops and galleries. Our 31 guestrooms and suites feature king-size feather-top beds, whirlpool tubs, fireplaces and entertainment centres. Our tariffs include a European-style breakfast served in the conservatory. ... more   less 
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Also Known As:
Harbour Hotel

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