We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Quite outstanding”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Harbour House Hotel
Certificate of Excellence
Toronto, Canada
Level 6 Contributor
172 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Quite outstanding”
Reviewed 5 June 2014

We took a mid-week break last week and booked Harbour House Hotel for a Wednesday to Friday stay. Upon arrival we were upgraded to the Chickory Suite which is absolutely beautiful.

Staff are friendly, helpful and cannot do enough for you. Because the upgrade was done spontaneously, the General Manager apologized because the complementary cookies were not in the room. They arrived within minutes of our arrival.

The hotel is tremendous and perfectly located away from the Main Street in Niagara-on-the-Lake. Its location overlooks the marina and is a perfect base to take walks in the town from.

We will definitely go back.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RalphW_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,202 reviews from our community

Traveller rating
    997
    136
    44
    18
    7
See reviews for
79
869
10
18
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (239)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Holt, United Kingdom
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 June 2014

We last stayed here seven years ago just after it opened. Then, it was superb. Now, some of the staff appear to be resting on past laurels and the breakfast is no longer as inviting nor as fulsome as it then was. Still a very high standard hotel but the Shaw, close by, would now seem a better bet.

Room Tip: Rooms with a distant view of the river are quiet and attractive but not really worth the extra.
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WOODATSAX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larissa C, General Manager at Harbour House Hotel, responded to this review, 11 June 2014
Thank you for taking the time to share your experience. I am sorry to hear that Harbour House was not to the standards you felt it was seven years ago. Our European breakfast buffet has offered over 28 items with new and inspired dishes changing frequently from the day we first opened, I am sorry if you felt our breakfast was not inviting or filling. I hope to have the opportunity to speak with you and hear your comments and suggestions on ways to improve. It is with comments like yours that help us strive to and improve to be the best. We hope you will return in the future and please feel free to contact me at anytime.

Warm Regards,

Larissa Chunick
General Manager
Harbour House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 June 2014

I agree that Harbour House should be your first choice in Niagara on the Lake. I am quite particular and scour TripAdvisor and other sites for the top spot. This is it. The rooms are lovely and well appointed. The hotel is quiet so you don't have to worry about all those crowds on the main drag. We were treated very well by the staff who were very helpful. Breakfast (included) was billed as continental, but it really wasn't. Loads of choice and I have to say that the 'French toast bake' was the best. I had three helpings and I don't normally go for that type of thing.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank douglasj28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larissa C, General Manager at Harbour House Hotel, responded to this review, 11 June 2014
Thank you for taking the time to share your experience. I am so happy to hear that our team was nothing but helpful. When we built the Harbour House, privacy was a priority; we wanted our guests to have a peaceful rest and I am thrilled to hear that you took notice of how quaint our hotel is. I will be sure to pass your compliments on to our breakfast team and commend them for preparing a wonderful “French Toast Bake”. I look forward to saying hello to you on your next visit to Niagara-on-the-Lake.

Warm Regards,

Larissa Chunick
General Manager
Harbour House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Up State New York
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 May 2014

From the moment we arrived, on a very cold and rainy day in April, we were greeted by a most friendly staff. The staff was always there to accommodate us and our needs. Our room was amazing!!! So large and beautiful and clean with a view of the Harbor across the way. We enjoyed the king size bed which was so comfortable, one had a hard time wanting to get up from this comfort in the morning. Along with that, we had a gas fireplace and a whirlpool bath. The hotel also had a library of DVD's so we enjoyed a great movie that evening as well. Location was perfect. One could walk to most everything in the lovely town. We, however, took advantage of the shuttle service that was offered (free) to go into town and to restaurants in the evening as the weather was not cooperating for our visit. Each afternoon, wine, cheese and crackers were offered to the guests and gave us opportunities to mingle and meet others staying there. It's a smaller hotel and feels more like a luxury B&B. The breakfasts were just wonderful as well. All and all it was an awesome 3 days and 2 nights!!!! I would recommend this hotel to anyone visiting beautiful Niagara-on-the-Lake...

Room Tip: We stayed on the first floor facing the street and the harbor across the way. It was quiet and lovel...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SkipUpStateNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2014

This should definitely be your first choice when visiting Niagara on the Lake. Truly a gem. The staff is outstanding. We could go on and on about this lovely quaint inn where you are royally treated. We look forward to returning at least once a year and have never been disappointed. Thank you to all the staff and particularly Larissa for making our recent stay exceptional.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jewelsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larissa C, General Manager at Harbour House Hotel, responded to this review, 11 June 2014
Thank you for taking the time to share your experience. I am thrilled to hear that Harbour House is your first choice when visiting Niagara-on-the-Lake. I will be sure to commend and pass your compliments on for their outstanding service. Please be sure to contact me personally when you wish to return and I look forward to saying hello to you on your next visit.

Warm Regards,

Larissa Chunick
General Manager
Harbour House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Juan, Puerto Rico
Level 3 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2014

Everything was perfect, Extremely well located , excellent staff, wonderful views from our room. They took care of every detail and request , they even gave me a birthday cake present ! The room was spacious with a seating area and a fireplace. Bathroom had a whirlpool tub and all the amenities of a luxury boutique hotel. They have free shuttle service to the theatre , shopping and Spa.

Room Tip: Ask for a view , the marina and lake view worth the stay.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 93diana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elora, Canada
2 reviews
Reviewed 28 May 2014

Harbour House was a wonderful surprise to us. The staff was so friendly and accommodating when we arrived, and the room was fantastic! We had a big king bed, whirlpool bath and fireplace all at a very reasonable price. The hotel was spotless and the location was fantastic - 3 blocks to the theatre & all the main strip.
I really can't rave about the staff enough - so helpful and friendly. I haven't had such a great experience in a long time! we hope to go back.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KateGB_31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larissa C, General Manager at Harbour House Hotel, responded to this review, 11 June 2014
Thank you for taking the time to share your experience. I am happy to hear that your room was spotless and you were able to take advantage of the gas fireplace, and Jacuzzi tub, I will be sure to pass your compliments on to our housekeeping team and front desk and commend them for their efforts in making your stay that much more enjoyable. I look forward to saying hello to you on your return visit to our Harbour House in Niagara-on-the-Lake.

Warm Regards,

Larissa Chunick
General Manager
Harbour House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Niagara-on-the-Lake
0.1 mi away
Queen's Landing
Queen's Landing
#5 of 15 in Niagara-on-the-Lake
1,506 reviews
0.5 mi away
124 on Queen Hotel and Spa
124 on Queen Hotel and Spa
#1 of 15 in Niagara-on-the-Lake
477 reviews
8.2 mi away
Hilton Garden Inn Niagara-on-the-Lake
Hilton Garden Inn Niagara-on-the...
#9 of 15 in Niagara-on-the-Lake
1,339 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Oban Inn, Spa and Restaurant
Oban Inn, Spa and Restaurant
#10 of 15 in Niagara-on-the-Lake
575 reviews
11.3 mi away
Sterling Inn & Spa
Sterling Inn & Spa
#2 of 128 in Niagara Falls
1,599 reviews
11.9 mi away
Hilton Niagara Falls/Fallsview Hotel & Suites
Show Prices
Show Prices
Show Prices

Been to Harbour House Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Harbour House Hotel

Property: Harbour House Hotel
Address: 85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Niagara-on-the-Lake
#1 Romantic Hotel in Niagara-on-the-Lake
#1 Family Hotel in Niagara-on-the-Lake
#7 Business Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Harbour House Hotel 4*
Number of rooms: 31
Official Description (provided by the hotel):
With a design reminiscent of maritime life in the 1880's, Harbour House captures the essence of historic Niagara-on-the-Lake. Overlooking the Niagara River, Harbour House is within easy walking distance to the Shaw Festival theatres and many fine restaurants, shops and galleries. Our 31 guestrooms and suites feature king-size feather-top beds, whirlpool tubs, fireplaces and entertainment centres. Our tariffs include a European-style breakfast served in the conservatory. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, TripOnline SA, Evoline ltd, Cancelon, getaroom.com and Agoda so you can book your Harbour House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Harbour Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing