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“Just Perfect!”

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Harbour House Hotel
Certificate of Excellence
Burlington, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Just Perfect!”
5 of 5 bubbles Reviewed 10 June 2014 via mobile

We recently stayed here on our honeymoon and it was so comfy and cozy we didn't want to leave! The highlights included a super comfy bed, deep soaker tub, and THE BEST breakfast! The staff is super friendly as well. We highly recommend this gem of a hotel.

Stayed June 2014, travelled as a couple
Helpful?
Thank CSells_Sea_Shells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larissa C, General Manager at Harbour House Hotel, responded to this review, 18 June 2014
Thank you for taking the time to share your experience. I am delighted to hear that your honeymoon getaway was such an enjoyable time. All of our king size beds are equipped with a feather top mattress, a light weight feather down duvet and 320 Egyptian cotton linens, and I am glad to hear that you found such comfort. I will be sure to commend our breakfast team for preparing a wonderful breakfast buffet. I look forward to welcoming you back to our Harbour House on your next visit to Niagara-on-the-Lake.

Warmest Regards,

Larissa Chunick
General Manager
Harbour House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,164 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
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English first
Ayr, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

My husband and I spent our anniversary weekend at this hotel which I booked based on the reviews on tripadvisor. I'm happy to report that the great reviews are not over rated and in fact encourage anyone looking at this site to do yourself a favour and stay here. We've stayed at many hotels and I don't usually write reviews but felt the absolutely stellar service here was worth noting. No attention to detail has been spared in making your stay comfortable and memorable - from the delicious cookies waiting in your room, the complimentary wine and cheese tasting, wine glasses and cork screw waiting in your room for the bottle of wine you've picked up on your tour , wonderful bath products including bath salts , luxurious linens, fine china for your breakfast in the conservatory and my personal favourite - a carafe to fill from a water cooler located beside the ice machine on your floor ( no plastic bottles!!!). The location was perfect for us with the view of the Niagara river from your room, and the easy walking distance to the center of town through lovely neighbourhoods. Even though the hotel was fully booked the rooms were so quiet that we slept in both mornings. Luckily we didn't miss the breakfast which was served between 8-10 because it was quite good. Even though it was a complimentary buffet style and there were only about 20 -25 guests at a time they had 4 or 5 staff delivering beverages, clearing plates or replenishing the buffet. It was a very relaxing way to start the day. Take away coffee, tea and hot chocolate was available in the lobby as well.

The staff were also very helpful and were able to find us a last minute wine tour with Niagara Vintage Wine Tours which was a fun and informative way to tour 3 different wineries (Southbrook was our favourite). Also dinner at the Charles Inn, their sister property was a wonderful experience. We were driven to and from the restaurant by a very charming man(sorry I'm terrible with names) in their complimentary shuttle. At the end of the meal when the bill arrived we just informed our waitress that we were staying at the Harbour House and the shuttle arrived just after we had paid the bill. This type of smooth and well timed service was characteristic of all our interactions with the staff of Harbour House.

If you are looking for a place to stay where you will have personalized service and a relaxing environment where all the little things are done right, then this is the place for you.

The general manager asked us on the way out if there was anything they could improve on. At the time I couldn't think of anything - however upon reflection I thought how nice it would be if there was a welcoming drink at check in like they do in the Caribbean. After spending hours on the QEW on a Friday at rush hour, a sip of something cool and bubbly would be a treat!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rcsje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren, Ohio
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 5 June 2014

Great view of the lake and harbor; nice short walk to shops and restaurants; van service in cold weather (or when you just don't want to walk) is a fabulous benefit; fireplace nice, warm and cozy; bathroom with louvers convenient, clean and well appointed. Great breakfast; and afternoon wine and cheese were a nice touch and gave us an opportunity to talk to other guests and staff. Great customer service; quiet and restful break from our busy lives. We and another couple traveled together, all enjoyed our stay, and would definitely stay here again!

Room Tip: Lake view if possible!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larissa C, General Manager at Harbour House Hotel, responded to this review, 18 June 2014
Thank you for taking time to share your experience. I am thrilled to hear that you could appreciate and take advantage of our complimentary shuttle service that will take you to any restaurant located in “old town” Niagara-on-the-Lake. Our wine and cheese tasting offers an opportunity to meet other guess and I am glad that you were able to take advantage of this. I will be sure to commend the staff for their great customer service. I look forward to saying hello to you on your next visit to our Harbour House.

Warmest Regards,

Larissa Chunick
General Manager
Harbour House Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
151 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

We took a mid-week break last week and booked Harbour House Hotel for a Wednesday to Friday stay. Upon arrival we were upgraded to the Chickory Suite which is absolutely beautiful.

Staff are friendly, helpful and cannot do enough for you. Because the upgrade was done spontaneously, the General Manager apologized because the complementary cookies were not in the room. They arrived within minutes of our arrival.

The hotel is tremendous and perfectly located away from the Main Street in Niagara-on-the-Lake. Its location overlooks the marina and is a perfect base to take walks in the town from.

We will definitely go back.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RalphW_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holt, United Kingdom
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

We last stayed here seven years ago just after it opened. Then, it was superb. Now, some of the staff appear to be resting on past laurels and the breakfast is no longer as inviting nor as fulsome as it then was. Still a very high standard hotel but the Shaw, close by, would now seem a better bet.

Room Tip: Rooms with a distant view of the river are quiet and attractive but not really worth the extra.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WOODATSAX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larissa C, General Manager at Harbour House Hotel, responded to this review, 11 June 2014
Thank you for taking the time to share your experience. I am sorry to hear that Harbour House was not to the standards you felt it was seven years ago. Our European breakfast buffet has offered over 28 items with new and inspired dishes changing frequently from the day we first opened, I am sorry if you felt our breakfast was not inviting or filling. I hope to have the opportunity to speak with you and hear your comments and suggestions on ways to improve. It is with comments like yours that help us strive to and improve to be the best. We hope you will return in the future and please feel free to contact me at anytime.

Warm Regards,

Larissa Chunick
General Manager
Harbour House Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

I agree that Harbour House should be your first choice in Niagara on the Lake. I am quite particular and scour TripAdvisor and other sites for the top spot. This is it. The rooms are lovely and well appointed. The hotel is quiet so you don't have to worry about all those crowds on the main drag. We were treated very well by the staff who were very helpful. Breakfast (included) was billed as continental, but it really wasn't. Loads of choice and I have to say that the 'French toast bake' was the best. I had three helpings and I don't normally go for that type of thing.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank douglasj28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larissa C, General Manager at Harbour House Hotel, responded to this review, 11 June 2014
Thank you for taking the time to share your experience. I am so happy to hear that our team was nothing but helpful. When we built the Harbour House, privacy was a priority; we wanted our guests to have a peaceful rest and I am thrilled to hear that you took notice of how quaint our hotel is. I will be sure to pass your compliments on to our breakfast team and commend them for preparing a wonderful “French Toast Bake”. I look forward to saying hello to you on your next visit to Niagara-on-the-Lake.

Warm Regards,

Larissa Chunick
General Manager
Harbour House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Up State New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

From the moment we arrived, on a very cold and rainy day in April, we were greeted by a most friendly staff. The staff was always there to accommodate us and our needs. Our room was amazing!!! So large and beautiful and clean with a view of the Harbor across the way. We enjoyed the king size bed which was so comfortable, one had a hard time wanting to get up from this comfort in the morning. Along with that, we had a gas fireplace and a whirlpool bath. The hotel also had a library of DVD's so we enjoyed a great movie that evening as well. Location was perfect. One could walk to most everything in the lovely town. We, however, took advantage of the shuttle service that was offered (free) to go into town and to restaurants in the evening as the weather was not cooperating for our visit. Each afternoon, wine, cheese and crackers were offered to the guests and gave us opportunities to mingle and meet others staying there. It's a smaller hotel and feels more like a luxury B&B. The breakfasts were just wonderful as well. All and all it was an awesome 3 days and 2 nights!!!! I would recommend this hotel to anyone visiting beautiful Niagara-on-the-Lake...

Room Tip: We stayed on the first floor facing the street and the harbor across the way. It was quiet and lovel...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SkipUpStateNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Harbour House Hotel

Property: Harbour House Hotel
Address: 85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Niagara-on-the-Lake
#1 Romantic Hotel in Niagara-on-the-Lake
#1 Spa Hotel in Niagara-on-the-Lake
#1 Family Hotel in Niagara-on-the-Lake
#7 Business Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Harbour House Hotel 4*
Number of rooms: 31
Official Description (provided by the hotel):
With a design reminiscent of maritime life in the 1880's, Harbour House captures the essence of historic Niagara-on-the-Lake. Overlooking the Niagara River, Harbour House is within easy walking distance to the Shaw Festival theatres and many fine restaurants, shops and galleries. Our 31 guestrooms and suites feature king-size feather-top beds, whirlpool tubs, fireplaces and entertainment centres. Our tariffs include a European-style breakfast served in the conservatory. ... more   less 
Reservation Options:
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Also Known As:
Harbour Hotel

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