On 2 April 2014 we booked The Charles Inn for a three night stay starting 9 June 2014. While checking into the Inn we were advised that the airconditioner in our room (‘Magnolia’) was cooling nonstop so they had placed a heater in the room as well. We asked to be put into another room but were told there were none available. The thermostat in the room was displaying a temperature of 65 degrees Fahrenheit (-18 degrees Celcius) and, at times, it went down as far as 59 Fahrenheit (-or 15 Celcius). The next day we again asked to be moved to another room but were again told there were none available. Instead, we were first offered tea/coffee and later a bottle of wine (-both of which we politely refused as we were only interested in getting a room that was not so bitterly cold). The third day was no different. Indeed, even the electricity went off in the entire room for a short while (-probably because the heater in the room overloaded the electrical circuit). So, we again requested to be shifted to another room but were told that since all the other rooms were occupied, they could only shift us to one of their sister properties. As this would have meant packing and unpacking everything, thus creating even more stress and anxiety we did not accept this offer.
It is difficult to understand why The Charles Inn put us in a room in the first place knowing full well that the airconditioning in it was not functioning properly (-after all, they even supplied us with an electric heater to cut down the cold from the malfunctioning airconditioner). They also had more than two months advance notice of our coming. Gestures such as the offer of tea, coffee, wine and even a warm breakfast on the last day, while appreciated (-but not accepted) did nothing to rid us of the misery of what probably is the most wretched stay we have ever had in an Inn/Hotel in our entire life.
On our second day at the Inn, we were told at least half a dozen times by three different staff members that the manager will be meeting with us but this never came to be. Clearly, there were other more important things for her/him to attend to than two dejected, paying guests.
- Official Description (provided by the hotel):
- From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more less
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- Also Known As:
- The Charles Hotel Niagara-On-The-Lake