My fiance and I were really excited to spend some time in Niagara on the Lake. We found the Charles Inn on the internet - it was exactly what we were looking for (old and beautiful). When we arrived, we were taken to our room... we went up several flights of stairs into the attic... when I looked around, I told the desk clerk this was not the room we had requested (we wanted the Newark Room) and she started walking out of the door saying "Sorry! That one is under construction!". Needless to say, I was pretty upset. We ended up in the Safari Room - two tall people in a tiny ceilinged attic! We bumped our heads on the ceiling several times a day in a room that was not old looking and not beautiful. Everything looked as though it was bought at Homesense... cheap. Anyway, this was not the type of room we had envisioned for our romantic time away. I must say that the bed was nice and the bathtub was amazing! The shower, however, didn't work... it went from hot to cold so frequently that my shower was actually painful (it's a shower in an old closet in an attic...). Also, the sink was broken in the bathroom when we arrived, the plunger thingy was stuck. We told the front desk and they said they would have it fixed by the time we came home from shopping. When we returned to our room, the sink was still broken... we called the front desk, she came up to try and fix it, couldn't, then finally called someone in to fix it. This was about 10pm at night. The Charles Inn was kind enough, however, to offer us a free breakfast for our troubles. However, we would never go back... there were just too many problems and headaches... bad service... oh, and did I mention the spider the size of my hand that was on our wall when we came home the second night? We had to capture it in a glass and throw onto the balcony... sleeping that evening was difficult... and the building was undergoing renovations at that time as well, so we had to leave the building early in the morning and come back late at night just so we didn't have to hear all of the construction. Anyway, all of this could have been remedied if we had received an apology for being given the wrong room (or better yet, told in advance that the room we wanted was unavailable) and for the many inconveniences associated with the room we did get. We filled out a comment card letting them know what a bad experience we had, but we never heard from them.
- Official Description (provided by the hotel):
- From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK) and Agoda so you can book your The Charles Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Charles Hotel Niagara-On-The-Lake