We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A pleasan stay at a clean and friendly hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Best Western Colonel Butler Inn
Certificate of Excellence
Rochester, New York
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“A pleasan stay at a clean and friendly hotel”
Reviewed 26 May 2014

We spent one night at the Best Western. The staff is especially friendly, helpful and responsive. The hotel is really clean and well-located. This hotel had charm. We look forward to a return stay. The room rate was relatively high, but we reserved on a holiday weekend.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

483 reviews from our community

Traveller rating
    260
    164
    45
    13
    1
See reviews for
107
240
16
13
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 May 2014

I chose this hotel for it's CAA rate to attend a wedding in NOTL. I didn't have breakfast at the hotel or use the internet, but the service was incredible. I was arriving much earlier than my 3pm check-in time. I called ahead to see if there was any chance of a room being available. There was and the hotel staff didn't give me a hard time for arriving earlier. The hotel itself is good. It's righ across from a timmy's and beside a restaurant. The rooms are spacious and extremely clean. I also spent some time on one of the decks just sitting outside with a few friends chatting. It was a very peaceful experience. The staff are friendly and personable. On the sat night, we brought a few snacks for dinner including some brie cheese. We didnt have any plates, so called down for some plates and asked if there was a microwave anwhere that we could warm up the cheese. The lady (I forget her name) brought us some plates, warmed up the brie for us and then the next day remembered us to ask about our snacks and if the cheese was warm enough! an absolute sweetheart. NOTL is a fairly expensive area to stay in. I stayed here becaues of a wedding. Usually I would stay in Niagara or off of the hwy for the cheaper cost. But using the CAA rate at this hotel was less costly then others in the area. If I had to stay in NOTL again, I would stay here.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank lp84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this review, 31 May 2014
On behalf of my team I would like to say thank you for such kind words! We pride ourselves on providing our guests with friendly and personalized service to help them have an enjoyable and memorable stay. It was Penny who helped you with your snacks and followed up the next day. We are very fortunate to have Penny on the Colonel Butler team. I'm also glad you enjoyed our patio which is a great spot to chat away or read a book. We do find that we are the most competitively priced hotel in Niagara on the Lake and hope that you will choose us when visiting the town again.

Derrick Medcalf, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrie, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 May 2014

We enjoy dining at Peller Estate. When we are there, we stay at the BW Butler Inn. We especially like that it is close to Peller property. The hotel is conveniently located. The staff are extremely friendly and accommodating. The breakfast nook is somewhat crowded but the food was good. The rooms are clean and nicely appointed. Beds are comfortable.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YYZDSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanibel Island, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 May 2014

We thoroughly enjoyed our 2 night stay at this property. Staff were friendly and helpful, the accomodations were clean and the beds very comfortable. We look forward to a return visit. Visiting NOTL was the perfect mini vacation.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Li S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, FL
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 May 2014

Having never been to Niagara on the Lake I used Trip Adviser while researching hotels. This one was well rated and considered to be a good value and I completely agree. Penny, who worked the late afternoon-evening shift, was a gem for solid information. The room was more than adequate and very clean, although the beds were firmer than I care for. Breakfast was quick and easy with lots of choices.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mizjudypoody1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erie, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2014

We stayed recently at the Colonel Butler Inn in Niagara-on-the-Lake. The room was just what we needed and very well-kept. The staff was extremely welcoming and helpful. When we returned to the states, we got a call from the manager asking if we had left a ring in the room. My wife realized then she did not have her grandmother's engagement ring which she often wears. After describing it to the manager, it was clear she had left it in the room. The manager was very accommodating in helping to get the ring back to us. What great people to contact us and help return the ring. Many thanks.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeffrey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
4 reviews
4 hotel reviews
Reviewed 18 April 2014

Often pass "Colonel Butler" on way to Niagara in the past Booked a weekend & much impressed!
Excellent Pricing, great Room & Super Bed, the +FREE Breakfast was excellent!Staff :"Peggy" is tops! - she warned us of pastry shop - and it was all LOW CALORIE - GRIN! Hotel was quiet, immaculate and modern! A pleasure!
Come and stay - We'll be back!
Tony & Heike P

Room Tip: rooms at the back are quieter, although the whole area is not that noisy anyway!!
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this review, 28 April 2014
Dear Tony, thank you for such high compliments calling us the jewel of Best Western. I'm glad after passing us by in the past that you gave us a chance and had such a terrific experience. We look forward to welcoming you back!
Derrick Medcalf, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Niagara-on-the-Lake hotels
7.5 mi away
Hilton Garden Inn Niagara-on-the-Lake
Hilton Garden Inn Niagara-on-the...
#8 of 15 in Niagara-on-the-Lake
4.0 of 5 bubbles 1,256 reviews
0.7 mi away
Prince of Wales
Prince of Wales
#4 of 15 in Niagara-on-the-Lake
4.5 of 5 bubbles 1,615 reviews
0.8 mi away
Shaw Club Hotel
Shaw Club Hotel
#3 of 15 in Niagara-on-the-Lake
4.5 of 5 bubbles 908 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Queen's Landing
Queen's Landing
#5 of 15 in Niagara-on-the-Lake
4.5 of 5 bubbles 1,427 reviews
0.5 mi away
The Pillar and Post Inn, Spa and Conference Centre
The Pillar and Post Inn, Spa and...
#6 of 15 in Niagara-on-the-Lake
4.5 of 5 bubbles 1,936 reviews
0.6 mi away
124 on Queen Hotel and Spa
124 on Queen Hotel and Spa
#1 of 15 in Niagara-on-the-Lake
5.0 of 5 bubbles 451 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Colonel Butler Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Colonel Butler Inn

Property: Best Western Colonel Butler Inn
Address: 278 Mary Street, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Niagara-on-the-Lake
#7 Family Hotel in Niagara-on-the-Lake
#8 Business Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Colonel Butler Inn 3*
Number of rooms: 26
Official Description (provided by the hotel):
The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are tastefully appointed, spacious and are well suited for couples, families, and groups. Rates always included our enhanced continental breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Hotels.com, Ebookers, Booking.com, Priceline, TripOnline SA, Traveltool, S.L.U., getaroom.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Best Western Colonel Butler Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing