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“Lovely place to stay” 5 of 5 bubbles
Review of BEST WESTERN Colonel Butler Inn

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BEST WESTERN Colonel Butler Inn
Certificate of Excellence
San Diego, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely place to stay”
5 of 5 bubbles Reviewed 29 June 2014

We stayed here with other family members for a wedding. Super accommodations and darling lobby and beautifully decorated rooms. Very professionally run hotel centrally located betwwen the wineries and Niagara on the Lake. Even the "breakfast lady" made sure everything was perfect for the grandchildren. Very happy place! and may I add how quiet it is too.

Room Tip: Corner Suites have fireplaces and are near the veranda if you would like to sit outside with coffee...
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mbroon43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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461 reviews from our community

Traveller rating
    246
    157
    44
    13
    1
See reviews for
101
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
caledon, Canada
2 reviews
5 of 5 bubbles Reviewed 28 June 2014

A very nice and relaxing vacation. Good location in the quiet area of Niagara on the lake. There are lots of places to visit like old forts and many places to eat a nice meal. Also a lot of stores to shop at .

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

This was intended as a stopover to see the Falls not far away, and drive on to Grand Bend. We found the welcome in the hotel (Penny) warm and genuine and got great friendly service and help from Marlene the next morning when leaving. Niagara-on-the-Lake is utterly charming - lots of fascinating shop windows and loads of choice for eating. We had a splendid meal in the Charles Inn, wandered round the town that night and would have loved to be able to spend more time in it in the daylight. Would strongly recommend this as a place to stay when visiting Niagara Falls since the town of Niagara itself seemed rather tacky.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cmfrt10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review, 28 June 2014
We appreciate you writing a review and for your kind words. We're sorry you could not stay longer as well as Niagara on the Lake is truly a special place and well worth taking your time to visit. We are very fortunate to have Penny and Marlene as part of our team here, both being here for over 7 years now. And I'm so glad you enjoyed your dinner at the Charles Restaurant, that is one of my favourite places in town to dine. Thank you for choosing our hotel and we hope you'll get another chance to stay with us when visiting Canada again!

Derrick Medcalf, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
250 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 bubbles Reviewed 22 June 2014

This hotel is only a few very walkable blocks from the main drag and is well worth a visit. It is only 2 stories but there isn't an elevator. The rooms are large and well kept. The staff is simply wonderful. The breakfast included is wonderful - eggs, waffles, yoghurt etc in a sunny breakfast room. Especially nice on a warm summer night are the large verandahs where you can open a bottle of wine and chat with a friend. The staff are also helpful in finding restaurants, options for wineries etc. We'll be back in the fall.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EPottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review, 29 June 2014
I'm glad you had a pleasant stay, enjoying our complimentary breakfast, relaxing patios, and convenient location to numerous wineries and restaurants. Since we do not have an elevator we do take requests for the main floor when guests book. Thank you for writing a review and we hope you'll be able to join us again. And if there is anything we can do to make that next stay more enjoyable please don't hesitate to let us know!

Derrick Medcalf, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, Canada
Level Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

My wife and I have stayed many times in Niagara on the Lake and now always stay at the Colonel Butler Inn. We find it comfortable with most welcoming and efficient service and good value. Parking is great, breakfast, which is included, is really nice and the location convenient.
A visit to Niagara on the Lake with its theatres, shops, wineries and restaurants is perfect for people who are looking for somewhere to really relax and enjoy beautiful scenary.
Michael Somerville

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review, 22 June 2014
Dear Michael, thank you for always returning to our hotel when visiting Niagara on the Lake, we appreciate your continued loyalty. I'm thrilled you had another great stay; enjoying our complimentary breakfast, comfortable rooms, and convenient location. We look forward to your next visit!

Derrick Medcalf, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

We stayed here for one night. The hotel needs a bit of sprucing up (paint, etc.) but overall it was very nice and good value. Very helpful staff. Extremely comfortable beds, if you like a firm mattress. Breakfast buffet was included, and had a pretty good variety. Would certainly stay here again.

Room Tip: Two storey building, with stairs only (no elevator).
See more room tips
  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aileen10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westfield, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 June 2014

Fantastic hotel with the friendliest staff ever. First time staying there and wont be our last. We rode bike all over Niagara on the Lake and usually stay right down town but this Best Western was a couple blocks over and our best stay ever. Easy access to the bike trails and just a very relaxing enjoyable weekend.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Melanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review, 22 June 2014
Dear Melanie, thank you for such kind compliments! We are very fortunate here to have a team that prides themselves on their friendly service. I'm pleased you decided to give us a try and will now be returning to us when looking to bike the area again. Niagara is a fantastic spot for scenic bike rides and we are pleased to provide a convenient location to several trails and to a bicycle rental place. Thank you for taking the time to write a review and we look forward to having you stay with us again!

Derrick Medcalf, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Colonel Butler Inn

Property: BEST WESTERN Colonel Butler Inn
Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Niagara-on-the-Lake
#7 Family Hotel in Niagara-on-the-Lake
#8 Business Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
Number of rooms: 26
Official Description (provided by the hotel):
The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are tastefully appointed, spacious and are well suited for couples, families, and groups. Rates always included our enhanced continental breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre. ... more   less 
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Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western

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