Reception staff were great on arrival, gave us good map and lots of recommendations before we head off to the falls.
On our return we were a bit disappointed with the onsite restaurant to went elsewhere.
Rooms (we had two doubles) were comfortable, spacious and clean. As we only stayed one night, and didn't spend very much time at all in the hotel, it more than met our needs.
Breakfast was great - peaches were in season and were absolutely mouthwatering. Ability to make your own waffles was a bit hit with the kids and the chef/restaurant manager was friendly and interested in us, so we had a good experience.
Only negative was that my son left his (empty thank goodness) wallet in his room and when they contacted me I was told that they didn't have the facilities to send me a photo? Really, no one in the hotel had a smart phone?? And then they proposed to charge me $25 to courier/DHL to our hotel in Montreal.... I really got the feeling that they were going through the motions and weren't really trying to help me find a solution.
- Official Description (provided by the hotel):
- The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are tastefully appointed, spacious and are well suited for couples, families, and groups. Rates always included our enhanced continental breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre. ... more less
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- Also Known As:
- Best Western Colonel Butler Hotel Niagara-On-The-Lake
- Best Western Niagara-On-The-Lake
- Niagara-On-The-Lake Best Western