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“2nd visit, good hotel for the price”

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Hilton Garden Inn Niagara-on-the-Lake
Certificate of Excellence
New Jersey
Level Contributor
161 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“2nd visit, good hotel for the price”
Reviewed 27 January 2012

My husband and I visited the Niagara-on-the-Lake area for a few days at New Year's and decided to say a bit of money over the very pricey hotels in the downtown area. The service was ok and the room clean. We were a little disappointed that the hotel was beginning to look slightly shabby and the bed was horribly uncomfortable, which is very unusual for a HGI. But at less than 1/2 the price of the expensive boutique hotels we couldn't complain.

  • Stayed January 2012, travelled as a couple
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Helpful?
1 Thank HaveWineWilTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (170)
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English first
New Jersey
Level Contributor
373 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed 17 January 2012

The Hilton Garden Inn is very conveniently located, just off the QEW. The rooms were very clean and well maintained. The staff was helpful and friendly. The beds were very comfortable. We visit Niagara Falls and NOTL ofetn from the US, and an added bonus, unlike others hotels in Niagara Falls, is that this hotel has free parking

  • Stayed January 2012, travelled as a couple
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Helpful?
1 Thank saveroom4dessert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 16 January 2012

Our room was the standard King bedroom with a view of the parking lot so it was fine.

Bathroom: Spacious shower area with towels folded up on the shower shelf

Pool: shallow and big enough
Hot Tub: small enough to fit 5 people and jets weren't very powerful
Steam Room: very steamy and nice
Gym: Nice new Precor & Cybex equipment

Location: If you're thinking this is in the town Niagara-on-the-Lake - it's not. You need a car to get there and the drive is about 15 minutes away. It is however conveniently located right beside the QEW highway. Although just far enough way so you can't hear the traffic at night.
Across the street is Tim Hortons and Wendy's - otherwise it's a 15 minute drive to the town of Virgil to restaurants.

Breakfast at the hotel is $12.95 and worth every penny with it's full buffet, made to order eggs and make your own waffles.

Room Tip: Well in the winter, it's great to have a parking lot view so you can automatically start your ca...
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  • Stayed January 2012, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank Ringettechick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 January 2012

Very nice hotel, rooms were spacious, bed was comfortable, rate was nice, location was pretty ideal right off of the QEW and near some fast food options. Exactly what I expected from an HGI, always a solid experience. Had breakfast in the morning for free (am a HHonors Gold Member) and it was okay, nothing special, probably not worth $13, but that is typical of hotel breakfasts.

  • Stayed January 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank BigEast55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 January 2012

Pleasant service as always! Food in the onsite restaurant is excellent and reasonable!
We stayed in a King room - BED WAS THE MOST COMFORTABLE SLEEP EVER!!!!
Not alot in the immediate vicinity in terms of entertainment or food choices but it certainly close to both Niagara Falls (approx 15 mins) and Niagara on the Lake (approx 15 mins)
Great stay - we will return.

  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
Thank jbfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 December 2011

Although I've been a Hilton Honors member since 1992, and have stayed at many of the different categories of Hilton properties, my wife and I have never stayed at a Hilton Garden Inn on any of our travels over the years. That said, our first stay at the Hilton Garden Inn at Niagara-on-the-Lake was a pleasant surprise for this mid-priced property in the Hilton family.

Arriving a bit later then we had expected last week, we were initially disappointed to find that our king room request had already been allocated to another guest. But the young lady at the desk, Kate, who was very friendly and helpful, assured us that the two bedded room would be just as nice, with a good view of the ravine at the back of the property. In addition, she dropped our rate to the lower doubles rate without my even asking for the change, and was quick to explain the property's amenities to us. As my wife and I are both smokers, and as there are only a very limited amount of smoking rooms available in the property, we understood and accepted the change of rooms still available at the time.

First impression of our room was that it was a bit small, but still comfortable, and more importantly for us, it was spotlessly clean and sufficient for a short stay. Probably would have seemed larger had we gotten the one king bed, but we'll see on our next trip there. My wife loved the Higgins and Burke coffee provided in the room, and we asked for and promptly received a few extra packets of coffee for later in the evening and the morning.

As it had been a long day for us due to traffic jams on the way down, we opted to try the property's restaurant for dinner rather then hunt for a restaurant in the area. Although the menu is a bit limited, the choices for us (fish and chips, haddock for my wife; and sole stuffed with crabmeat, shrimp and scallops for me) were well prepared and tasty besides being reasonably priced. Service was efficient and friendly.

We found the beds comfortable with the adjustable mattresses, and the room was very quiet all evening with no outside noise noticeable from the hallway or other rooms on our floor. Result was a good night's sleep for us.

Our view of the ravine out our window was kind of sparce with the trees being without leaves at this time of year, but we could see how the spring, summer, and fall foilage there could be a relaxing view from the rooms facing the ravine.

Buffet breakfast (hot prepared egg dishes included) is $12.95 per person, but as a Hilton Honors gold member I was given the option of either Hilton bonus points for our stay or complimentary breakfast for my wife and me, and I chose the latter. Buffet breakfast was fine, nothing unusual as buffet's go, but sufficient to keep us going until later in the day.

All in all, a very comfortable, reasonably priced property (note that summer rates are higher, with the usual influx of tourists to NOTL and NF), but we'll definately be staying there again on our travels to the area. A very short distance away from the hustle and glitter of Niagara Falls itself, but a quiet, comfortable choice for a nearby stay in both NOTL and NF. Staff is very friendly and accomodating, and amenites are fine.

Room Tip: Be sure to grab a couple of their chocolate chip cookies in the lobby when they leave them out after...
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  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
1 Thank BLACKJACK721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 December 2011

It was our 19th year anniversary and we normally take off to some nearby location( nearby meaning within a 3hrs drive from home ). Niagara on the Lake is where these trips started and our home away from home was called The Saltbox Inn. It was outstanding in every way!!! It has since closed so we ventured out to the Muskoka's last year ( read my review on that trip if you're heading up that way ). This year it was booked solid so we looked at Niagara on the Lake again and that brought us to the Hilton Garden Inn.

The Hilton Garden Inn was perfect for what we were looking for. It was close enough to Niagara on the Lake and Niagara Fall that driving to those locations along Niagara Parkway only added to what was going to be another good time away. The inn is a simple one. It was clean, quiet, had a pool and the price was considerably cheaper than NOTL. I would certainly recommend the inn if you want to save a bit of cash and still stay in a place that is up to standard.

Cheers,
Tim

  • Stayed October 2011, travelled as a couple
    • Value
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Helpful?
Thank Reebs731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Niagara-on-the-Lake

Property: Hilton Garden Inn Niagara-on-the-Lake
Address: 500 York Road, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Niagara-on-the-Lake
#9 Family Hotel in Niagara-on-the-Lake
#11 Romantic Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Niagara-on-the-Lake 3*
Number of rooms: 118
Official Description (provided by the hotel):
The five storey hotel nestled in park like sating and less than 15 minutes either from Niagara Falls or Niagara-on-the-Lake features 118 spacious guestroom: 43 King rooms, 63 Queen rooms with two QQ beds, 11 Deluxe Jacuzzi Suites, which includes plenty of amenities such as: The Sweet Dreams Bed Experience, Luxurious linens and duvets and the remarkable Garden Sleep System adjustable bed, fridge, microwave and coffeemaker, 37” LCD High Definition Digital flat screen TV with on-demand movies and video games, complimentary wired & wireless high-speed Internet access, Ergonomic Herman Miller Mirra Chair, Secure PrinterON remote printing, two dual line telephone and MP3clock radio and iron/ironing board. Complimentary 24 hours Business Centre, Complimentary “to go” morning Coffee or Tea. We also offer a 24 hour Pavilion Pantry for snacks and microwavable meals, coin laundry service and complimentary parking and Electric vehicle charging station FREE of charge to our guest.Recreation Facility: Fitness centre with the latest in equipment by PRECOR, indoor heated pool and invigorated whirlpool and outdoor patio. For your dining pleasure The Great North American Grill – Restaurant, which offer Mediterranean & American cuisine and featuring made to order eggs and other delicious items, a hearty lunch and dinner specialties daily prepared by our talented Chef. Prime Rib Special every Friday & Saturday night. We can accommodate in our Garden View Ballroom conferences, dinner parties or weddings up to 220 persons with outdoor Gazebo for Wedding Ceremonies.Welcome to the HILTON GARDEN INN, Niagara-on-the-Lake and great Canadian Wine Region, Art Galleries, Golf & Journey back in time-relive the War of 1812 , “the Prettiest Town in Canada” please come and Witness History. ... more   less 
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Also Known As:
Hilton Garden Inn Niagara-On-The-Lake Hotel Niagara-On-The-Lake
Hilton Niagara-On-The-Lake
Niagara-On-The-Lake Hilton

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