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“Great hotel”

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Hilton Garden Inn Niagara-on-the-Lake
Certificate of Excellence
Reviewed 1 October 2012

I cannot recommend this hotel highly enough. Whilst the facilities are on a par with other hotels, it is the staff which makes this hotel great.
The reception, kitchen and waiting staff are all brilliant and then there is Roger the barperson, what a great guy, he will help you with anything.
There is a fast food mall across if you are on a budget and it has a good selection of outlets.
The only reason I have not awarded an excellent rating is I believe the hotel ran a bus shuttle service to nearby Niagra on the Lake (a must see) but they stopped it. The taxi fare is 30 dollars which adds a bit to your day.
But overall I would stay here again. When it came time to leave saying goodbye to the staff was like saying goodbye to family.

Room Tip: Request a room facing the rear as you view the forest and can see a lot of wildlife.
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  • Stayed: September 2012, travelled as a couple
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3  Thank Ronnie0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank V, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 6 October 2012

Dear Ronnie,
Thank you for your review and high rating of our facilities, services and staff. We take great pride in our service and our staff, which are well trained by Hilton Garden Inn standards to provide professional and legendary services to all our guest. Majority of our guest arriving to our hotel by own car as they like to explore the Niagara’s Glorious Wine Region and find our location ideal as we are only 12 minutes to down Niagara-on-the-Lake or Famous Niagara Falls and CASINOS. We are happy to hear that you enjoyed great meals in our Great North American Grill and that Roger and entire staff make it memorable for you. Our entire team are looking forward to welcome you and your family back in the very near future. With kind regards and Skål: Frank Vismeg

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1,132 - 1,138 of 1,381 reviews

Reviewed 30 September 2012

The bed was amazing- so comfy! Had breakfast at the buffet, which I thought was a good value for $12. Omelettes made to order. There is also a food court across the street with about 8 food chains in one spot. Conveniently located just off the highway as a base for the area. It is about 8 minute drive from downtown Niagra on the Lake, but a pleasant drive. The price was a lot better than those places downtown, enough to pay for wine tour and jet boat tours! Staff was great, very clean and quality finishes.

  • Stayed: September 2012, travelled as a couple
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2  Thank Karla_C_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank V, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 5 October 2012

Dear Guest,
Thank you for taking time from your busy schedule to write a very positive comments about our facilities, services and staff. We are happy to hear that you have enjoyed our breakfast buffet, eggs cooked to order at the reasonable price. Also that you have find our location convenient and it was only short pleasant drive to downtown. Room rates you find very reasonable. We are looking forward to welcome you back in the very near future. With kind regards and Skål: Frank Vismeg

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Reviewed 29 September 2012

Great property and good service. Closer to downtown St Catherines than Niagara on the Lake.
Pros: Clean and new, good service, good basic cafe on property, great setting with outside space and great pool/spa area with a good workout room
Cons: location if you wish to visit Niagara on the Lake and quite a distance from many good eating establishments. Rooms are not very sound proof for hall noise and bathroom noise, The beds are the type that lets you ajust the firmness and overal they are not very confortable.
"Management needs to speak with cleaning staff vis a vis noisy meetings/conversations in the hall very disturbing"

Room Tip: Pick one on the back side and not on the main floor as staff tend to meet in the hall ways and it is...
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  • Stayed: September 2012, travelled as a couple
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2  Thank birtleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank V, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 5 October 2012

Thank you for your comments. We take great pride in hotel facilities, our staff and services. It is nice to hear that you like our property and park like settings, great pool, spa end exercise facilities. We do apologize if you feel that our location was not exactly to your liking, but we are in ideally located in the heart of Niagara’s Glorious Wine Region and only short 15 minutes drive to Niagara-on-the-Lake or Niagara Falls, which many of our regular guest enjoy the scenic drive. Thank you again for your feedback and looking forward to welcome you back in the near future. With kind regards and Skål: Frank Vismeg

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Reviewed 24 September 2012

Awesome hotel with very friendly and professional staff. My room was fantastic. Stayed in a whirlpool king and it was spacious and super clean. We had a meeting in their banquet room and the food was excellent and the attentive service even better. Very impressed with this hotel. Good job.

Room Tip: The Whirlpool King room was awesome and very quiet, right at the end of the hallway.
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  • Stayed: September 2012, travelled on business
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1  Thank Norbertsagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank V, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 26 September 2012

Dear "Norberts"

Let take this opportunity to thank you for selecting the Hilton Garden Inn for your stay, meeting and banquet and we are happy to hear that you had one of our 11 invigorating Jacuzzi Suites, which is specious and had a great experience. Also, that our friendly and professional staff have provided you and your team with excellent food and attentive service. Looking forward to welcome you back in the very near future. With kind regards and Skål: Frank Vismeg

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Reviewed 19 September 2012

I was at the location on 500 York Rd. in Niagara on the Lake and found my experience to be excellent. I had a 2 night stay and was very happy with my accommodations. The restaurant offered great food with friendly fast service and access to the QEW was great for an easy drive home. I was put in the Garden View room for the first aid/cpr course that i was teaching which was very spacious and the staff were great about accommodating my needs for equipment. I would definitely recommend your location to my colleagues and look forward to a future visit with my family.

Antonella Hollett - AGO Safety Solutions

  • Stayed: September 2012, travelled on business
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Thank Antonella H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank V, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 24 September 2012

Dear Guests,
Thank you for your five star rating review. We take great pride in our service and our staff, which is well trained to provide the professional and friendly services to all our guest. Also, I am happy to hear that your conference was very successful at the Hilton Garden Inn from ideal location, accommodation, great meals in our Great North American Grill, wired and wireless Internet services and that our professional staff have satisfied you with all our services and most importantly that you will be back again. Our entire team are looking forward to welcome you and your colleagues back in the very near future: Frank Vismeg

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Reviewed 18 September 2012 via mobile

Typical Hilton Garden Inn, always consistent. Clean, spacious. Good coffee, but there is a Tim Horton's across the street too. Location right off the highway. We took a wine tour and they picked us up at the door. Not very close to downtown, though. $35.00 one way to bars downtown.

  • Stayed: September 2012
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Thank snggglbnnny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank V, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 24 September 2012

Dear Guest,

Thank you for awarding us with high rating and I am happy to hear that you had a enjoyable stay and the Hilton Garden Inn and that our team made you feel at home, as well that you had a great experience. Thank you for selecting the Hilton Garden Inn and Niagara Glorious Wine Region for your trip and looking forward to welcome you back: Frank Vismeg

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Reviewed 18 September 2012

I was recently at your property with a group of tourism executives and was very impressed by your facility. Your staff was very helpful in setting us up in one of your meeting rooms overlooking the ravine in the back of your property. The dinner was delicious and service staff was very attentive and knowledgeable about the local wines on your wine list...always a bonus in my mind!

This is the best place to stay if you want to be close to wine country and Niagara Falls. We'll be back!

  • Stayed: September 2012, travelled on business
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Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 19 September 2012

Dear Guests,
Thank you your five star rating. We are happy to hear that you liked from our ideal location, great meeting space with view of park-like settings, delicious meals in or Great North American Grill and that our staff was very helpful, knowledgeable and attentive. We take a great pride in our service and it is nice to know that we have completely satisfied you and your team. Looking forwards to welcome you back: Frank

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Additional Information about Hilton Garden Inn Niagara-on-the-Lake

Address: 500 York Road, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Niagara-on-the-Lake
#9 Family Hotel in Niagara-on-the-Lake
#11 Romantic Hotel in Niagara-on-the-Lake
Price Range: £71 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Niagara-on-the-Lake 3*
Number of rooms: 118
Official Description (provided by the hotel):
The five storey hotel nestled in park like sating and less than 15 minutes either from Niagara Falls or Niagara-on-the-Lake features 118 spacious guestroom: 43 King rooms, 63 Queen rooms with two QQ beds, 11 Deluxe Jacuzzi Suites, which includes plenty of amenities such as: The Sweet Dreams Bed Experience, Luxurious linens and duvets and the remarkable Garden Sleep System adjustable bed, fridge, microwave and coffeemaker, 37” LCD High Definition Digital flat screen TV with on-demand movies and video games, complimentary wired & wireless high-speed Internet access, Ergonomic Herman Miller Mirra Chair, Secure PrinterON remote printing, two dual line telephone and MP3clock radio and iron/ironing board. Complimentary 24 hours Business Centre, Complimentary “to go” morning Coffee or Tea. We also offer a 24 hour Pavilion Pantry for snacks and microwavable meals, coin laundry service and complimentary parking and Electric vehicle charging station FREE of charge to our guest.Recreation Facility: Fitness centre with the latest in equipment by PRECOR, indoor heated pool and invigorated whirlpool and outdoor patio. For your dining pleasure The Great North American Grill – Restaurant, which offer Mediterranean & American cuisine and featuring made to order eggs and other delicious items, a hearty lunch and dinner specialties daily prepared by our talented Chef. Prime Rib Special every Friday & Saturday night. We can accommodate in our Garden View Ballroom conferences, dinner parties or weddings up to 220 persons with outdoor Gazebo for Wedding Ceremonies.Welcome to the HILTON GARDEN INN, Niagara-on-the-Lake and great Canadian Wine Region, Art Galleries, Golf & Journey back in time-relive the War of 1812 , “the Prettiest Town in Canada” please come and Witness History. ... more   less 
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Also Known As:
Hilton Garden Inn Niagara-On-The-Lake Hotel Niagara-On-The-Lake
Hilton Niagara-On-The-Lake
Niagara-On-The-Lake Hilton

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