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“Hilton Garden Inn Niagara on the Lake”

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Hilton Garden Inn Niagara-on-the-Lake
Certificate of Excellence
Windsor, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Hilton Garden Inn Niagara on the Lake”
4 of 5 bubbles Reviewed 6 February 2014

Very good service. Excellent room..nice and big...had a king size bed with a separate whirlpool tub which made the room larger. Bed was comfortable. The heater was a little noisy but didn't really bother us too much...still slept well.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Liz19542013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... N, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review, 26 February 2014
Thank you very much for your review. We are very delighted to hear that you enjoyed your overall stay at the Hilton Garden Inn Niagara on the Lake. We are also glad to hear that our king room with whirlpool has met your expectations. I sincerely apologize for the noise of the heater and I will make sure to share this comment with the management team. We look forward to welcoming you back to the Hilton Garden Inn Niagara on the Lake during your next visit to Niagara on the lake.

Best Regards,

Rocio R,
Front Desk Manager
Hilton Garden Inn
Niagara on the Lake
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,232 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
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English first
Hamilton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 5 February 2014

The staff at this hotel are both rude and disorganized. After attempting to contact the "director of sales" several times with no response I was forced to ask for her manager/supervisor to place a complaint. Oddly enough, after being MIA the "director of sales" Candace picked up my call. I had left several voicemails/emails to book a group of rooms, literally 3 weeks of waiting. Once on the phone Candace was rude and impatient, actually came across as quite snotty. Unfortunate for a hotel to have such little concern for their customers. I will definitely be looking elsewhere.

  • Stayed January 2014, travelled with friends
    • Value
    • Service
Helpful?
1 Thank lauren d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... N, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review, 6 February 2014
The staff at this hotel are both rude and disorganized. After attempting to contact the "director of sales" several times with no response I was forced to ask for her manager/supervisor to place a complaint. Oddly enough, after being MIA the "director of sales" Candace picked up my call. I had left several voicemails/emails to book a group of rooms, literally 3 weeks of waiting. Once on the phone Candace was rude and impatient, actually came across as quite snotty. Unfortunate for a hotel to have such little concern for their customers. I will definitely be looking elsewhere.

Hello Lauren,

I would like to apologize for the lack of communication, I understand how stressful and frustrating this can be. Unfortunately, we had nothing to offer you for the requested dates as our group rates were no longer available due to a lack of inventory. Our summer months are the busiest time being a seasonal hotel and we try our very best to accommodate everyone as best as we can!

When our room block/group rates are no longer available we can always offer rooms at the regular rate. It is a shame we could not have you and your group stay with us but we wish you the best of luck in your search for a hotel that will have your desired availability.

Leea Sawyer
Operations Manager
Hilton Garden Inn Niagara-on-the-Lake
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Brampton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 February 2014

We stay here quite often as it is always pleasant. Food is always above my expectations. Staff often go above and beyond. Close enough to see the highway but no sound at all. Looking forward to next overnight here.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Phil F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... N, Guest Relations Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review, 7 February 2014
Hi Phil,

Thank you for taking the time for review our hotel, we appreciate your feedback! I am so pleased to hear you enjoyed our restaurant. We look forward to having you stay with us again. We are continuing to perfect our menu options as we transition through our renovations so we would love to have you join us again to explore our new lobby and restaurant!


Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
71 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 30 January 2014

A little far from all the action, but a 5-10 minute walk away. Our room had such a noisey AC or fan unit outside that it was difficult to sleep and we had a suite, so not quite the sleep we had paid for. The breakfast was mediocre, everything was cold including the waffles.
The pool & spa are quite nice - but do not get the chakra balancing massage as it was all 'blalncing' and no 'massage'.
Staff are beyond friendly and helpful and the cookies on check in are a nice touch.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MadaleineB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... N, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review, 31 January 2014
Hello Madaleine!

I am quite certain you have the wrong hotel as we do not offer massages at our hotel, and we also have a make your own waffle station, so they should come out nice and hot!
But we would love you for you to come and stay with us if you are in the area next time, i am sure your stay will be more then pleasant with us!

Kind Regards,

Leea Sawyer
Operations Manager
Hilton garden Inn Niagara-On-The-Lake
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Clinton Township, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 January 2014

The hotel and staff kept the parking lot clear and accessable during the entire stay of 3 days. Winter stays are priced much better then summer stays, so if your travel pans are flexable or include winter sports, this is the place to stay. Their mattress are slow to adjust to new settings.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... N, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review, 31 January 2014
Hello Dennis,

Thank you for your recent review!
Here at the Hilton Garden Inn we pride ourselves in excellent customer service and that means making sure every guest a pleasant stay i am grateful for your appreciation about keeping our roads and parking lot clear at all times, we know how rough the snow can be!
Also, if you would send your confirmation number to us we would love to check the bed out to make sure the bed is up to code! You can also ask the front desk agents at anytime for a demonstration of how our beds work, they can be tricky but worth it if done correctly!
Have a great day!

Leea Sawyer
Operations Manager
Hilton garden Inn Niagara-On-The-Lake
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peterborough, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 January 2014

great location close to Niagra College and QEW Nice hotel but the beds are way to hard to get a good nights sleep. Hotel is verry nice great lobby pool etc . Not to much close by in terms of restaurant etc.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... N, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review, 31 January 2014
Hello Richard!

Thank you for your review!
I am sorry if you were not made aware of any of the local restaurants, we are actually right down the street from some of the best and most popular restaurants in town! including, Kelsey's, the keg, Asian legend, Swiss chalet, Boston pizza and many more including the local mall! please ask our front desk agents at any time for directions or recommendations!
Also i am very sorry about your experience with our beds, they are actually quite great they are just a little tricky to figure out since they are adjustable, please ask our front desk staff at anytime to explain them to you on your next stay, hopefully with these pointers your next stay will be an excellent one!

Kind regards,

Leea Sawyer
Operations Manager
Hilton garden Inn Niagara-On-The-Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 27 January 2014

Persist on getting good service on arrival. We did not stay there long enough as we were touring niagara on the lake all weekend, but when we were at the hotel primarily for rest and breakfast issues become acutely noticeable.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Edward A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... N, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review, 31 January 2014
Hello there,

I am deeply saddened by your review and i am truly apologetic if your service was less then adequate at our property, please forward us your confirmation number and we would love to make this stay up to you.
Contact me at your earliest convenience to see what we can do to make your next stay a excellent one!

Kind Regards,

Leea Sawyer
Operations Manager
Hilton garden Inn Niagara-On-The-Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Niagara-on-the-Lake

Property: Hilton Garden Inn Niagara-on-the-Lake
Address: 500 York Road, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Niagara-on-the-Lake
#9 Family Hotel in Niagara-on-the-Lake
#11 Romantic Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Niagara-on-the-Lake 3*
Number of rooms: 118
Official Description (provided by the hotel):
The five storey hotel nestled in park like sating and less than 15 minutes either from Niagara Falls or Niagara-on-the-Lake features 118 spacious guestroom: 43 King rooms, 63 Queen rooms with two QQ beds, 11 Deluxe Jacuzzi Suites, which includes plenty of amenities such as: The Sweet Dreams Bed Experience, Luxurious linens and duvets and the remarkable Garden Sleep System adjustable bed, fridge, microwave and coffeemaker, 37” LCD High Definition Digital flat screen TV with on-demand movies and video games, complimentary wired & wireless high-speed Internet access, Ergonomic Herman Miller Mirra Chair, Secure PrinterON remote printing, two dual line telephone and MP3clock radio and iron/ironing board. Complimentary 24 hours Business Centre, Complimentary “to go” morning Coffee or Tea. We also offer a 24 hour Pavilion Pantry for snacks and microwavable meals, coin laundry service and complimentary parking and Electric vehicle charging station FREE of charge to our guest.Recreation Facility: Fitness centre with the latest in equipment by PRECOR, indoor heated pool and invigorated whirlpool and outdoor patio. For your dining pleasure The Great North American Grill – Restaurant, which offer Mediterranean & American cuisine and featuring made to order eggs and other delicious items, a hearty lunch and dinner specialties daily prepared by our talented Chef. Prime Rib Special every Friday & Saturday night. We can accommodate in our Garden View Ballroom conferences, dinner parties or weddings up to 220 persons with outdoor Gazebo for Wedding Ceremonies.Welcome to the HILTON GARDEN INN, Niagara-on-the-Lake and great Canadian Wine Region, Art Galleries, Golf & Journey back in time-relive the War of 1812 , “the Prettiest Town in Canada” please come and Witness History. ... more   less 
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Also Known As:
Hilton Garden Inn Niagara-On-The-Lake Hotel Niagara-On-The-Lake
Hilton Niagara-On-The-Lake
Niagara-On-The-Lake Hilton

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