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“A happy customer”

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Hilton Garden Inn Niagara-on-the-Lake
Certificate of Excellence
Otterville, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A happy customer”
Reviewed 2 July 2014

Very friendly and helpful staff, location is excellent! Rooms are very clean and beds are the best! We as seniors usually stay at a Hilton Hotel but this is the first where we had to pay $29.00 for breakfast for me and my wife, but I must say it was exellent! Due to the overall experience being very good We would like to recommend The Hilton Garden Inn to anyone,

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank case v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,280 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (171)
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English first
Brooklyn
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 June 2014

The first difficulty I had was finding the Hotel because we were looking, as the add said "in the heart of the historic district" so we didn't start looking for the street until we approached the historic district on Queen Street. The second difficulty was reading in bed. The lamp bulb wattage is too low. Suggest bed lamps so that two in bed can each read.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Claudia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2014

Hotel was neat and clean. Arrival service was very good. Room was ready by 2pm. Room was very spacious---2 Q beds as we requested. Rooms were quiet, kept clean,bathroom had used items replaced daily. 15 minutes from Niagara-on-the-Lake. Dining area offered good food choices at reasonable prices. Lots of parking and a limo to rent. Would return.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabethtown, Kentucky, United States
Level Contributor
96 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 June 2014

Very clean and comfortable room. About a 20 minute drive to the old town of Niagara on the Lake. The main downside is that I would have booked directly through the motel instead of through a "discount" booking site. When we got there we had a king room with whirlpool tub which was the only type offered on the site for about $150.00/night (on a weekday) However, even while waiting to be checked in they were quoting either $98.00 or $99.00 over the phone to several people who called. I'm sure our room was probably deluxe but since we only stayed 1 night and didn't even have time for extra amenities, I would have booked 1 of the cheaper rooms if I'd have known. When I asked the staff about this, they said they didn't have control over 3rd party booking and even they couldn't see what we had paid by computer. We didn't even get an itemized bill because they said we would get one from Booking.com. Oh well, live and learn. At least if we had booked through the motel itself we would have got a more reasonably priced room.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
Reviewed 24 June 2014 via mobile

Had the most wonderful time. The hotel was very clean, staff was pleasant and the room was very comfortable with all possible amenities.
When I checked in the room was upgraded.

The hotel is well located to the wine country and an easy jumping off point.

Would absolutely stay again.

Jam

Stayed June 2014, travelled as a couple
Helpful?
Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2014

the hotel staff is helpful and friendly, hotel was very clean and welcoming. Was not able to access more than basic email and many features on facebook were not available. This hotel is easily accessed off the QEW and has close access to shopping malls. it is a short trip into Niagara on the Lake

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kawasaki, Japan
Level Contributor
6 reviews
Reviewed 22 June 2014

Friendly staff and an efficient and clean facility. Please ask for Mr. Bob Dick, the hotel manager. He's an Excellent source of information and will go the extra mile to assist guests. The hotel is convenient to the wine country and short taxi ride from the Old City of Niagara on the Lake.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gordon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... N, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review, 24 June 2014
Thank you so much for such a great review! We look forward to having you stay with us again. If you need anything let me know.

Cheers,

Boobyd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Niagara-on-the-Lake

Property: Hilton Garden Inn Niagara-on-the-Lake
Address: 500 York Road, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Niagara-on-the-Lake
#9 Family Hotel in Niagara-on-the-Lake
#11 Romantic Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Niagara-on-the-Lake 3*
Number of rooms: 118
Official Description (provided by the hotel):
The five storey hotel nestled in park like sating and less than 15 minutes either from Niagara Falls or Niagara-on-the-Lake features 118 spacious guestroom: 43 King rooms, 63 Queen rooms with two QQ beds, 11 Deluxe Jacuzzi Suites, which includes plenty of amenities such as: The Sweet Dreams Bed Experience, Luxurious linens and duvets and the remarkable Garden Sleep System adjustable bed, fridge, microwave and coffeemaker, 37” LCD High Definition Digital flat screen TV with on-demand movies and video games, complimentary wired & wireless high-speed Internet access, Ergonomic Herman Miller Mirra Chair, Secure PrinterON remote printing, two dual line telephone and MP3clock radio and iron/ironing board. Complimentary 24 hours Business Centre, Complimentary “to go” morning Coffee or Tea. We also offer a 24 hour Pavilion Pantry for snacks and microwavable meals, coin laundry service and complimentary parking and Electric vehicle charging station FREE of charge to our guest.Recreation Facility: Fitness centre with the latest in equipment by PRECOR, indoor heated pool and invigorated whirlpool and outdoor patio. For your dining pleasure The Great North American Grill – Restaurant, which offer Mediterranean & American cuisine and featuring made to order eggs and other delicious items, a hearty lunch and dinner specialties daily prepared by our talented Chef. Prime Rib Special every Friday & Saturday night. We can accommodate in our Garden View Ballroom conferences, dinner parties or weddings up to 220 persons with outdoor Gazebo for Wedding Ceremonies.Welcome to the HILTON GARDEN INN, Niagara-on-the-Lake and great Canadian Wine Region, Art Galleries, Golf & Journey back in time-relive the War of 1812 , “the Prettiest Town in Canada” please come and Witness History. ... more   less 
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Also Known As:
Hilton Garden Inn Niagara-On-The-Lake Hotel Niagara-On-The-Lake
Hilton Niagara-On-The-Lake
Niagara-On-The-Lake Hilton

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